L2 Support Engineer

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to clients" most intricate digital transformation needs. With a comprehensive portfolio encompassing consulting, design, engineering, and operations, we assist clients in achieving their most ambitious goals and establishing sustainable businesses for the future. Our global presence spans over 65 countries, with a workforce exceeding 230,000 employees and business partners, committed to helping customers, colleagues, and communities thrive amidst an ever-evolving world. To learn more, visit us at www.wipro.com. The role incumbent is primarily responsible for implementing roadmaps concerning business process analysis, data analysis, gap diagnosis, defining business requirements and functionalities, applying best practices, conducting meetings, and contributing to project planning. Consultants are expected to actively participate in solution development for clients and within the practice. The role holder is capable of handling higher scale and complexity compared to a Consultant profile and engages more proactively in client interactions. Key Responsibilities: - Receive and manage escalated issues from L1 support - Diagnose and resolve complex technical problems related to the card system - Track and handle incidents through a ticketing system to ensure timely resolution - Conduct root cause analysis to prevent recurring issues - Identify and analyze incident trends to uncover underlying problems - Develop and implement solutions to prevent problem recurrences - Collaborate with other teams to implement permanent fixes - Work closely with L1 support, L3 support, and development teams to address issues - Document solutions and create knowledge base articles for future reference - Perform routine maintenance tasks on the card system, including software updates and patches - Utilize monitoring tools to proactively identify and resolve potential issues before affecting users Mandatory Skills: Cards Experience: 3-5 Years Join us at Wipro as we reinvent our world, aiming to build a modern and dynamic organization. We are committed to being an end-to-end digital transformation partner with the most audacious goals. To achieve these goals, we seek individuals who are inspired by reinvention - of themselves, their careers, and their skills. We encourage the continuous evolution of our business and industry. Change is ingrained in our DNA - as the world evolves, so do we. Be a part of a purpose-driven business that empowers you to craft your own reinvention journey. Embrace Wipro, realize your aspirations, and know that applications from individuals with disabilities are warmly welcomed.,