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Rigved Technologies
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L1 Desktop Support Engineer (Technical Support)

L1 Desktop Support Engineer (Technical Support)

Rigved Technologies

1 - 6 years

3 - 5 Lacs

Mumbai Mumbai Suburban

Posted:5 days ago| Platform:

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Skills Required

Desktop EUC OS Outlook Ticketing Tools O365 Remote Troubleshoot IT Support Printer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities: 1. IT Support & Ticket Management: Manage and prioritize IT support tickets based on urgency & impact. Utilize ticketing tools to log, track, & resolve incidents efficiently. Troubleshoot VPN connectivity issues, understanding backend processes for secure remote access. Provide support for Outlook & mail configuration, ensuring seamless email communication. Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals. 2. Network & System Administration: Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions. Perform network printer configuration, including troubleshooting printer connectivity issues. Understand & manage Domain vs. Workgroup setups based on organizational needs. Handle cable crimping & network cabling tasks to ensure proper connectivity. Manage DHCP settings to dynamically assign IP addresses to devices. 3. Hardware & Virtualization Support: Troubleshoot & differentiate between DDR3, DDR4, and DDR5 memory technologies. Provide technical insights into various types of printers & their configurations. Support HVD (Hosted Virtual Desktop) & VDI (Virtual Desktop Infrastructure) environments. 4. Cloud & Licensing Management: Understand the difference between O365 & M365, assisting in cloud-based collaboration tools. Manage O365 licenses, ensuring compliance & proper allocation of resources. Preferred candidate profile: Written and oral fluency in English. Relieving & Experience Letters of all the previous organizations worked with. Candidate must have completed Degree / Diploma from UGC/AICTE approved University. Notice Period less than 15days Perks and benefits: Cab Facility Meal Vouchers Shift Allowances Bonuses

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Rigved Technologies

www.rigvedtechnologies.com

Technology / IT Services

Pune

50-100 Employees

25 Jobs

Key People

Amit Deshmukh

CEO
Sneha Patil

CTO
Rahul Srivastava

COO

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L1 Desktop Support Engineer (Technical Support)