The Cisco CVP Engineer is responsible for handling escalations, ensuring the stability and performance of Cisco Customer Voice Portal (CVP) environments, and providing advanced troubleshooting support. This role involves collaborating with teams, conducting root cause analysis (RCA), optimizing call flows, and ensuring seamless IVR interactions for customers. The engineer also plays a crucial role in system enhancements, security compliance, and automation. Engage with business teams to understand customer requirements and implement appropriate IVR flows. Provide technical guidance on CVP architecture, best practices, and scalability solutions. Required Skills & Expertise ✅ Strong expertise in Cisco CVP components – CVP Call Server, VXML Server, Reporting Server, Media Server. ✅ In-depth troubleshooting of CVP SIP interactions, VXML, and Java-based applications. ✅ Proficiency in analyzing CVP logs, Call Studio logs, SIP ladder diagrams, and Voice Gateway traces. ✅ Experience with Voice Gateways (VG), SIP trunks, RTP, QoS, and Call Manager integrations. ✅ Understanding of Java and VXML scripting for troubleshooting IVR applications. ✅ Knowledge of CUCM, ICM, UCCE/PCCE, Finesse, and third-party IVR integrations. ✅ Experience with certificate management, security patches, and compliance best practices. ✅ Familiarity with automation tools for monitoring and reporting (Python, PowerShell, SQL). ✅ Excellent documentation and communication skills for RCA reports and technical documentation. Show more Show less

Immediate opening for performance testing @ Remote opportunities!!! EXP : 8 + Yrs CTC: ECTC: NP: Immediate joiners only. Location: Remote opportunities!!! JD: Performance testing with Jmeter, Load runner, AWS, Grafana, Any languages ( C,Java, Python, Javascript)

Greetings from Servion Global Solution Skill: Reactjs Developer Exp: 5 - 8 Years NP: Immediate Work Location : Chennai Primary Skill: React, React.js, Redux Please find the below JD: 5+ years’ experience in software development React JS with React hooks React JS with JSX node + npm Redux Javascript + ES6 typescript HTML 5 and CS API calling from React Code Experience with Continuous Integration workflow and tooling (i.e. JIRA, Bamboo, Bitbucket) Desire to Own, design, implement, and improve tools, frameworks, metrics, and processes. Regards, Aravindhan 8056425272

Experience in developing annual plans for ISMS audits and Business Continuity Planning (BCP) Responsible for conducting internal, external, and security audits Accountable for managing all aspects of security compliance Coordinate security-related activities with functional and project teams Proficient in managing delivery teams for compliance audits aligned with the SDLC lifecycle Schedule and oversee ISMS monitoring activities at defined intervals Lead execution of ISMS plans, including monthly reviews and Management Review Meetings Skilled in supporting customer security assessments, RFPs, and third-party risk evaluations Capable of reviewing Master Service Agreements (MSA), Information Security Agreements, and Data Protection Agreements with respect to ISMS viewpoint Responsible for disseminating information security awareness communications Oversee risk management and business continuity management processes Identify gaps and drive continuous improvement initiatives Review & update of ISMS policies and procedures Coordinate with vendors to plan and execute annual external audits Understand procurement workflows and manage purchase orders Experienced in creating and maintaining ISMS documentation Knowledge on ISO 27001:2022, SOC II Type 2 Standards and SDLC lifecycle

Skill: Dotnet Core Developer Exp: 6-10 Years NP: Immediate Work Location : Chennai / Pune Work Mode: Work from Office Primary Skillset : C#.NET, .NET core Qualifications : Solid hands-on experience in C#.NET, .NET core. Knowledge of working in inContact / Nice CXOne ACD APIs would be highly desirable. Oops concepts and design pattern. Understanding of Agile - SCRUM methodologies. Excellent communication, analytical and interpersonal skills. Developing and debugging API’s Experience developing with SQL Server Experience on working with TFS and Git Experience with IIS 8+ Responsibilities: · Prepare and maintain code for various .Net applications. · Prepare test-based applications for various .Net applications. · Perform design and development of web-based services and applications. · Work closely with quality assurance team to ensure delivery of high quality and reliable web applications. · Develop databases including queries, triggers, and stored procedures. · Interact with customers to define project features and requirements. · Perform code reviews and provide necessary corrections. · Perform application design, development and deployment based on industry's best practices. · Resolve application defects and issues in a timely manner. · Enhance existing systems by analysing business objectives, preparing an action plan and identifying areas for modification and improvement. · Manage defect tracking system and resolve all issues and prepare system update. Interested candidate kindly share your updated resume. Regards, Monica Rini

You should have an understanding of configuring Genesys PureCloud and PureCloud BYOC Cloud. Design Genesys Architect flow using various Genesys tools, Google Dialog, and Voice Bots. Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution. Deep functional and technical understanding of APIs and related integration with external NLU services. Functional and technical understanding of building API-based integrations with Salesforce, MS Dynamics, etc. You should have 5 to 10 years of experience implementing multichannel self-service/IVR and Omni-Channel Routing Ige/PureCloud suite. Hands-on experience on Voice and Non-Voice (SMS, Email, Chat, etc.) applications solutioning using Genesys Cloud Architect. Experience in Genesys Infrastructure including QM, Dialer, Genesys WFM, Agent Assist, Text and Speech analytics, agent gamification. A Bachelor's Degree or equivalent in Computer Science, MIS, Engineering, or a directly related field is required, with a Master's Degree preferred. Ability to effectively communicate in both technical and business terms. Hands-on extensive experience in Genesys, Genesys Cloud platform. Ability to multitask, meet tight deadlines, shift and adjust work effort based on critical priorities and SLAs. Experience with Voice/Chat Bot technologies such as Genesys, Google DF, Lex, Nuance, etc. Generative AI experience is a plus. Key Skills required for this role include Genesys PureCloud, PureCloud BYOC Cloud, Genesys tools, Google Dialog, Voice Bots, QM, Dialer, Genesys WFM, Agent Assist, Text and Speech analytics, agent gamification, and Generative AI. Location for this position is CHN. The minimum required experience is 6 years. The contact person for this role is RMG, and the email ID is RMG@SERVION.COM.,

Skill: Fullstack Developer Exp: 6-10 Years NP: Immediate Work Location : Pune Work Mode: Work from Office Primary Skillset : C#.NET, .NET core, Angular Qualifications : Solid hands-on experience in C#.NET, .NET core, Angular Knowledge of working in inContact / Nice CXOne ACD APIs would be highly desirable. Oops concepts and design pattern. Understanding of Agile - SCRUM methodologies. Excellent communication, analytical and interpersonal skills. Developing and debugging API’s Experience developing with SQL Server Experience on working with TFS and Git Experience with IIS 8+ Responsibilities: · Prepare and maintain code for various .Net applications. · Prepare test-based applications for various .Net applications. · Perform design and development of web-based services and applications. · Work closely with quality assurance team to ensure delivery of high quality and reliable web applications. · Develop databases including queries, triggers, and stored procedures. · Interact with customers to define project features and requirements. · Perform code reviews and provide necessary corrections. · Perform application design, development and deployment based on industry's best practices. · Resolve application defects and issues in a timely manner. · Enhance existing systems by analysing business objectives, preparing an action plan and identifying areas for modification and improvement. · Manage defect tracking system and resolve all issues and prepare system update. Interested candidate kindly share your updated resume. Regards, Aravindhan 8056425272

Skill: Dotnet Developer Exp: 5-9 Years NP: Immediate Work Location : Chennai Work Mode: Work from Office Primary Skillset : C#.NET, .NET core The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code. Responsibilities Design, code, test and manage various applications Collaborate with engineering team and product team to establish best products Follow outlined standards of quality related to code and systems Develop automated tests and conduct performance tuning Qualifications Bachelor's degree in Computer Science or relevant field 5+ years of experience working with .NET or relevant experiences Experience developing web-based applications in C#, HTML, JavaScript, VBScript/ASP, or .NET Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle Experience working in agile development environment Interested candidate kindly share your updated resume. Regards, Aravindhan 8056425272

You will be responsible for supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. You should have a strong understanding of Cisco ICM/CCMP/CVP/CUIC and troubleshooting. Knowledge of VOIP protocols like SIP, H.323, and MGCP is essential, along with familiarity with ITIL processes. Understanding Cisco Voice network deployment models and the functioning of voice network devices is crucial. Experience with VOIP and Performance Management Tools, as well as integration with other tools, is required. You must have expertise in Telecom infrastructure protocols such as ISDN and analog signaling. The role involves working in a 24/7 business support environment. Ideal candidates should possess 4-7 years of experience on Cisco Voice platforms and have worked with CUCM/UCCE/UCCH/CVP platforms. Strong verbal and written communication skills are necessary to work and coordinate with Third Party Providers and OEMs for problem resolution. As an L2 Cisco UCCE Engineer, you will perform advanced remote/on-site troubleshooting activities, including system design issues, upgrade plans, technical product documentation creation, and site coordination. You will act as a point of contact for service delivery issues, pending work, and escalations. Providing team support, contributing to process improvements, maintaining/updating the Knowledge Base and documentation, and initiating/implementing process improvements are key responsibilities. Key Skills required for this role include proficiency in Cisco ICM/CCMP/CVP/CUIC and troubleshooting, as well as MACD creation knowledge in Cisco UCCE & IPT platforms. Excellent communication and conversation skills (Verbal and Written) are essential, along with strong analytical and problem-solving abilities. This position is based in PUN and requires a minimum of 3 years of relevant experience. If you meet these qualifications and are ready to take on a challenging and rewarding role, please reach out to RMG at RMG@SERVION.COM for further details.,

You will be a Dotnet Developer with 5-9 years of experience, based in Chennai and expected to work from the office. Your primary skillset should include C#.NET and .NET core. The ideal candidate will have a strong understanding of the full software design life cycle, including designing, coding, testing, and managing applications in multiple languages while ensuring high-quality code. Your responsibilities will involve designing, coding, testing, and managing various applications, collaborating with the engineering and product teams to deliver the best products, adhering to quality standards for code and systems, developing automated tests, and performing performance tuning. To qualify for this role, you should hold a Bachelor's degree in Computer Science or a relevant field, have at least 5 years of experience in .NET or relevant technologies, expertise in developing web-based applications using C#, HTML, JavaScript, VBScript/ASP, or .NET, familiarity with MS SQL Server and MySQL, knowledge of full software design life cycle practices and procedures, and experience in an agile development environment. If you meet these qualifications and are interested in this opportunity, please share your updated resume with Aravindhan at 8056425272. Thank you.,

Immediate opening for .net + Aws developer @ Pune Location!!!! EXp: 7+ YRs CTC: ECTC: NP: Immediate to 1 week (Currently serving notice period) Location: Pune (Hinjiwadi), Work mode: Hybrid model. JD: .net, C#.net, C#, asp.net, .netcore, mvc, wcf, microservices, web api, Aws. If interested candidates kindly share me your resume srinivasan.jayaraman@servion.com

You will be joining a dynamic team as a .NET + AWS Developer in Pune location. With over 7 years of experience, you will utilize your expertise in .NET technologies such as .NET, C#.NET, C#, ASP.NET, .NET Core, MVC, WCF, microservices, and web API. Additionally, you will work with AWS services. This position requires you to work in a hybrid model at Pune, Hinjiwadi location. The ideal candidate should have a notice period of immediate to 1 week. If you are enthusiastic about this opportunity, please share your resume with srinivasan.jayaraman@servion.com.,