1393 Jcl Jobs - Page 13

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: BMC Helix ITSM. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mainframe. Experience:5-8 Years.

Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. Skills Must have 4 to 7 years of Mainframe/COBOL/CICS/JCL 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have Minimum 2 years of Hogan experience (any Application)

Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and/or mainframe skills and will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation/managed services model wherein client to provide the necessary instruction and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. Production Support and Development of the related products. Work 8-hour shifts between 6 AM to 10 PM IST from the office. Improvement of the existing system, bug fixing, and updating documentation. Skills Must have 5+ years Mainframe/COBOL/CICS/JCL/IMS/DB2/MQ Series 4 years of Mainframe Production support and development 5+ Banking product experience is Mandatory Master's/BE degree or equivalent combination of education and experience Experience working with software design, software development life cycle, development methodologies, and implementation Strong communication skills Nice to have Minimum 2 years of Hogan experience in any Application

Project description Enterprise Technology Infrastructure, Platforms & Services (ETIPS) is leading the modernization of UnitedHealth Group legacy and on-prem landscape with a thoughtful migration to the cloud to help create more flexibility for speed and stability for end users. As the owner of ETIPS technology portfolio, we are exploring new ways of delivering these investments and seeking a strategic partnership to co-deliver and accelerate our ambitious and innovative agenda. Vendor will provide technology services for Core Technology components. Responsibilities Install/Maintain/Configure the Db2 software and related Db2 ISV software Experience automating process using zOSMF Experience recovering the Db2 environment in a Disaster Recovery environment Demonstrates knowledge in all areas of z System Db2 Software administration Designs and documents technical solutions required to support complex business system and/or integrations Generate documentation for use by Computer Operations as well as the Technical Help Desk z Systems Infrastructure/Platform lifecycle management (the lifecycle of Db2 Software from planning, through operation, and disposal or end-of-life) Install and support latest releases of Db2 software Experience applying all types of vendor Db2 software fixes High-impact pervasive (HIPER) PTF Pre-requisite fix Co-requisite fix Technical Refresh requisite fix Distribution requisite fix Cumulative PTF packages Service packs Authorized Program Analysis Report (APAR) Program Temporary Fix (PTF) Break complex topics into meaningful pieces of information Sort through large amounts of data to assess for relevancy Seek out multiple sources to gather information Identify cause and effect relationships between known and unknown variables Evaluate quality processes and seeks opportunities to streamline Consider the customer experience, business impact and solution objective when managing risks and development and design of solutions Pro-actively identify patterns in issues and research root-cause to improve overall quality Holding self-accountable for meeting high performance standards and agreed upon commitments Taking responsibility for outcomes of actions and decisions Identify and analyzes options and selects course of action based on best fit with desired outcomes Monitor and analyze multiple systems and researching/proposing solutions to issues Skills Must have 5+ years of experience on TWS ( Mainframe or Distributed ) batch scheduling TWS batch scheduling with strong knowledge on TWS command line utility that includes Composer & TWS higher versions ( 9.3 and above ) 5+ years using Unix Basics 5+ years using ITIL Process Nice to have Any Certifications

Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. Skills Must have 4 to 7 years of Mainframe/COBOL/CICS/JCL 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have NA

Project description Luxoft DXC Technology Company is an established company focusing on consulting and implementation of complex projects in the financial industry. At the interface between technology and business, we convince with our know-how, well-founded methodology and pleasure in success. As a reliable partner to our renowned customers, we support them in planning, designing and implementing the desired innovations. Together with the customer, we deliver top performance! For one of our Client in the Insurance Segment, we are searching for a Senior Mainframe Developer. Responsibilities Essential Job Functions Design and Development Mainframe batch support Resource should be comfortable with On-Call Support and Week-End Release support. Incident & Outage management Develop code for Reporting, Defect & Enhancement Hands on experience with JCL, COBOL, CICS, DB2, VSAM and mainframe utilities are mandatory. Drive the Kanban, Daily Standup, co-ordination meetings with respective stakeholders. Analytical, problem solving, creative thinking and design skills Skills Must have Strong Mainframe skills with minimum 7+ years of experience Experience in developing design, develop, test, debug, and maintain mainframe applications using COBOL programming language 3.Utilize VSAM (Virtual Storage Access Method) for efficient data access and management. 4.Interact with databases using DB2, including SQL query optimization and performance tuning. 5.Utilize tools such as File-AID for data manipulation, browsing, and editing. 6.Write and execute SQL queries using SPUFI for data retrieval and manipulation. 7.Collaborate with cross-functional teams to analyze requirements, design solutions, and implement changes. Nice to have Insurance domain experience.

Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. Skills Must have 4 to 7 years of Mainframe/COBOL/CICS/JCL Minimum 2 years of Hogan experience in any Application 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have Hogan IDS

Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. Skills Must have 4 to 7 years of Mainframe/COBOL/CICS/JCL 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have Minimum 2 years of Hogan experience (any Application)

Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. Skills Must have 4 to 7 years of Mainframe/COBOL/CICS/JCL Minimum 2 years of Hogan experience in any Application 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have Hogan IDS

Project description Application Modernization Practice is a horizontal practice, supporting all business verticals in Luxoft. We are looking for a Senior System Analyst who will be able to work with different domain zones. For this project we have an ambitious goal to migrate a legacy system written in HLASM (High-Level Assembler) from the mainframe to a cloud-based Java environment for one of the largest banks in the USA. Responsibilities Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow; Recovering the design, requirement specifications and functions of a system from an analysis of its code (currently High-Level Assembler, Cobol in the nearest future); Translate non-technical requirements into clear technical specifications; Convert low level code descriptions into meaningful functional requirements; Organize requirements into features and stories; Maintain knowledge base for the system and the project; Participate in the optimization of internal team processes; Mandatory work from the office 5 days per week. Skills Must have Technical background is a must; Must be ready to deep dive into High-Level Assembler code to reverse engineer requirements; Must be able to provide concise and coherent documentation in English (target audience is native speakers); Must be able to enhance requirements with models and diagrams as needed We expect from the candidate At least 3 years of experience in a BA/SA role; Analytical mindset; Understanding of and practical experience with different types of requirements and their representation; Good understanding of non-functional requirements; Ability to communicate in both business and technical languages; High level of seniority when dealing with complex tasks; Experience in analyzing and documenting integrations; Experience of working on projects with international stakeholders (USA, UK); Good theoretical and practical knowledge of analytical tools (functional/non-functional requirements, use cases, user stories, UML). Nice to have Experience with IBM zOS mainframe Understanding of IBM High-Level Assembler, COBOL Experience with microservices architecture, message brokers

Project description We are looking for a seasoned Performance Test Lead to join our dynamic team. Your role will involve working closely with a group of talented software developers to create new APIs and ensure the smooth functioning of existing ones within the Azure environment. Responsibilities Understand the non-functional requirements (NFRs) from NFR documents, meeting with business and platform owners. Understand business and the infrastructure involved in the project. Understand the critical business scenarios from developers and the business. Prepare the Performance Test Strategy and Test Plan. Communicate with the business/development team manager regularly through daily/weekly reports. Develop the test scripts and workload modelling. Execute sanity tests, load test, soak test, stress test (as required by the project). Organise the meeting with all the relevant teams (developers/infra, etc.) to monitor core applications during the test execution. Execute the tests and analyse the test results. Prepare the test summary report. Skills Must have 10+ years of experience in performance engineering. Expert in Microfocus LoadRunner and Apache JMeter, along with programming/ scripting experience in C/C++, Java, Perl, Python, and SQL. Proven performance testing experience across multiple platform architectures and technologies, such as micro-services, REST APIs, is advantageous, as is exposure to project experience moving workloads to cloud environments, including AWS or Azure. Exposure to open-source data visualisation tools. Experience in working with APM tools like AppDynamics. Nice to have Core Banking, Jira, Agile, Grafana Banking domain experience

Project description DXC Luxoft will supply resources in Staff Augmentation mode to client at client's direction and with client's approval. The Service Personnel will possess sufficient general technical Hogan application and/or mainframe skills, and will be expected to develop and maintain additional knowledge and skills regarding client specific environment and customizations. All Services will be performed in a Staff Augmentation model wherein client is responsible to provide the necessary instruction and information required to conduct Services. Service Personnel will adhere to client's security policies and procedures in the delivery of Services. Responsibilities Hogan Development and Services Designs, develops, installs, tests, and documents complex applications software at client product installations. Contributes to the design and delivery of technical architecture solution components. Skills Must have Minimum 2 years of Hogan experience in CAMS or any Application 5+ Banking product experience is Mandatory 7+ years Mainframe/COBOL/CICS/JCL/IMS/DB2/MQ Series Master's/BE degree or equivalent combination of education and experience Experience working with software design, software development life cycle, and development methodologies and implementation Strong communication skills Nice to have NA

Project description The project is focused on ensuring data privacy and compliance in the client environment by implementing and managing data masking solutions using the Delphix platform. This role involves collaboration with cross-functional teams to secure sensitive data while maintaining data integrity for development, testing, and analytics. Responsibilities Key Responsibilities Design and Implementation Develop and implement robust data masking solutions using the Delphix platform. Analyze data sets to identify sensitive information that requires masking. Create and maintain masking rules, algorithms, and templates for various data environments. Data Security & Compliance -Ensure sensitive data complies with regulatory requirements, such as GDPR, HIPAA, PCI-DSS, and CCPA. -Collaborate with security and compliance teams to establish masking policies and standards. Testing & Validation Conduct thorough testing to validate the effectiveness of masking solutions. Troubleshoot and resolve issues related to data masking processes. Collaboration & Support Work closely with database administrators, developers, and QA teams to integrate masking into workflows. Provide training and documentation on the Delphix platform and data masking techniques. Monitoring & Optimization Continuously monitor and optimize data masking performance. Stay updated on the latest trends and updates in data masking technologies. Skills Must have Required Skills and Qualifications -Bachelor's degree in Computer Science, Information Technology, or a related field. -10+ years of experience in mainframe environments with expertise of 1 year in Hogan applications. -Strong knowledge of COBOL, JCL, VSAM, DB2, and CICS. Knowledge of ---IMS is an added advantage. -Experience with Hogan modules such as IDS, CIS, or Loans. -Familiarity with banking processes and financial services. -Excellent problem-solving, debugging, and analytical skills. -Strong communication skills, with the ability to collaborate across technical and business teams. Nice to have Preferred Qualifications -Experience with mainframe modernization or migration projects. -Knowledge of automation tools for mainframe systems. -Familiarity with Agile and DevOps methodologies in a mainframe environment. -Certification in mainframe technologies and Hogan systems.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: COBOL. Experience:5-8 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Mainframe-visionplus. Experience: 8-10 Years.

Mainframe Developer We are seeking a mainframe developer with substantial experience in a mainframe environment and the capability to operate within both offshore and onshore working models. The ideal candidate must have full-time development experience, as roles focused on testing or support will not be suitable Minimum work experience: 5 to 8 Years in Mainframe development. COBOL-L3 (Mandatory) DB2 - Z/OS Application Programming-L3 (Mandatory) JCL - Job Control Language-L3 (Mandatory) VSAM (Mandatory) CICS (Good to have min basic knowledge is required) Knowledge of IBM IDz, Z/OS connect and automation would be an added advantage but not mandatory. As a Lead, you are responsible for managing a small team of analysts, developers, testers or engineers and drive delivery of a small module within a project (Delivery/Maintenance/Testing) Serve as entry level specialist with expertise in particular technology/industry domain/a process / application / product. Responsible for functional/technical track of a project. Ability to support the PO / SM from a Technical perspective in terms of prioritizing and splitting work. Agile mindset and methodologies e.g., Scrum Mandatory Skills: Application Modernization - Mainframe. Experience: 3-5 Years.

Job TitleProject Planner & Scheduler Location Gurgaon Position Contractual (Direct Contract Role) Role PurposeDevelop and manage the planning & scheduling activities for all GTGS bid & execution projects. Value ContributionResponsible for preparing and monitoring schedules & S-curves, which helps facilitate Management & PM team to review and track progress to ensure that project are completed efficiently and within established timelines. Top Responsibilities Project Planning & Scheduling Preparation of L1/L2 Schedule in Bid Stage. Preparation of L2 Schedule in Execution phase in MSP or Primavera Preparation of L3 Schedule, as per customer requirement Comments/observation incorporation in terms of Scheduling domain quality check requirement from Customer/consultant. Schedule & update & review on monthly basis. S curve sheet preparation & Updation on Monthly Basis S curve revision sheet based revised baseline in case of time extensions Preparation of Effort Sheet as per Customer Template Alignment with PMs to optimise activities as per contractual timelines. Preparation & circulation of Scheduling Dashboard Attend Customer meetings for pallning & scheduling topics. Coaching & Knowledge Sharing Knowledge Transfer on MS Project & Primavera to PM Colleagues & within Team members (If required) Education QualificationBachelor's Degree in Engineering Experience: 5-10 yrs

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Mainframe DB2 Admin. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: COBOL. Experience: 5-8 Years.

Define Specifications, Design and Layout of Analog IPs. Design and Validate multiple Analog IPs like Data Converters, Power Management, Battery Charging Circuits, PLLs, Oscillators, General SoC Components, IO and Serial Interfaces. Experience and Skills Required 5 to 15 years of experience in Analog IP Design. Experience in High Performance, SAR ADC, Delta-Sigma Data ADCs, DACs, DC-DC converters, PLLs, I/O, Bandgap and other generic IP Design and Layout. In-depth understanding of low power, low noise circuits design techniques, ESD, IBIS Model Generation, Package and Board interface Simulations. Expertise in different simulation tools including Monte-Carlo analysis. Experience in Matlab modelling is preferred. Experience in AMS Simulations at SoC and System Level. Soft Skills Strong analytical, problem-solving, and hands-on skills. Self-driven and thrives when facing open-ended tasks. Start-up mentality: fast-paced, flexible and team-oriented. Good written and verbal communication skills with great documentation skills. Flexibility to work with varied schedules and tolerance for ambiguity.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Mainframe zOS System Admin.