IVA Lead gen & Advisor

You will be joining Eternity Digi Infotech, a company dedicated to customer experience management across diverse platforms and industries. Founded by seasoned entrepreneurs and industry veterans, our goal is to deliver outstanding customer experiences and set high performance standards to drive business growth. We aim to be a valuable partner for our clients, focusing on revenue generation rather than just cost management. As an IVA Agent/Packager based in Lucknow, your role will be full-time and on-site. Your primary responsibilities will include addressing customer inquiries, handling packaging tasks, conducting data entry, and maintaining precise records. Your daily tasks will revolve around ensuring customer satisfaction by providing timely responses, collaborating with team members, and effectively managing workflows. This position emphasizes the delivery of superior service and operational efficiency to achieve our business objectives. To excel in this role, you should possess strong customer service skills, effective communication abilities, and interpersonal competence. Experience in data entry, record-keeping, and attention to detail will be valuable. Organizational skills, time management proficiency, and technical acumen with relevant software are essential. The role requires both independent work capabilities and effective collaboration within a team setting. While a high school diploma or equivalent is the minimum educational requirement, further education is advantageous. Prior experience in a similar role will be beneficial for your success in this position.,