642 Itom Jobs - Page 22

Perydot is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability

We are looking for a skilled ServiceNow Associate-2 to join our team in Bengaluru. The ideal candidate will have 2 to 4 years of experience and a strong background in IT services, with expertise in ServiceNow modules such as ITSM. Roles and Responsibility Configure and customize ServiceNow modules to meet business requirements. Troubleshoot production and test issues, recommend corrective actions, and perform resolutions. Manage development deliverables using Agile Framework to ensure timely project completion. Support customers across various time zones, providing excellent customer service. Develop and implement solutions to enhance system performance and efficiency. Collaborate with cross-functional teams to identify and prioritize project requirements. Job Requirements Strong knowledge of ServiceNow modules, including ITSM, SPM, CMDB, ITOM, and ITAM. Experience with application support and development activities, including coding best practices. Understanding of technical aspects of ServiceNow, such as JavaScript, XML, HTML, AngularJS, and CSS. Ability to work independently and as part of a team, with strong problem-solving skills. Excellent written and oral communication skills, including presentation skills. Strong organizational, multi-tasking, and time-management skills to prioritize tasks and meet deadlines. BE/BTech degree in Computer Science, Information Systems, or equivalent field. ServiceNow Certifications - CSA. Must have experience with ServiceNow modules - ITSM. Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, and Scoped applications. Experience working in a client-facing environment.

We are looking for a skilled ServiceNow Senior Associate to join our team in Bengaluru. The ideal candidate will have 4 to 6 years of experience in IT, with at least 3 years of experience in ServiceNow Support and Development. Roles and Responsibility Troubleshoot and solve existing problems using technical skills. Identify and assess technical solutions to meet business needs. Manage development deliverables using Agile Framework. Support customers across various time zones with excellent communication skills. Develop new solutions on the ServiceNow platform with expertise. Collaborate with teams to achieve common goals and objectives. Job Requirements Strong written and oral communication skills, including presentation skills. Strong problem-solving and troubleshooting skills with attention to detail. Proven success in contributing to a team-oriented environment with flexibility. Experience with ServiceNow modules such as ITSM, SPM, CSM, and IntegrationHub. Ability to develop quality solutions independently with strong analytical skills. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows, and ACLs. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP, and REST. Code debugging techniques and ability to write code adhering to coding best practices. Experience with ServiceNow modules like ITOM, ITAM, CMDB is a plus. Experience resolving issues within strict SLA timelines and working in shifts or out of standard working hours. Knowledge of Service Portal, UI Builder, Workspaces, Integrations, Now Assist, Performance Analytics, and Scoped applications. Experience working in a client-facing environment.

Overview The Grafana and Elastic Architect will maintain and optimize the observability platform, ensure cost-effective operations, define guardrails, and promote best practices. This role will oversee the platforms BAU support, manage vendors and partners, and collaborate closely with application owners to onboard applications. The Architect will also lead the deployment of AI Ops and other advanced features within Grafana and Elastic while working with other observability, ITSM, and platform architects. This position includes people management responsibilities and involves leading a team to achieve operational excellence. Responsibilities Key Responsibilities: 1. Platform Ownership & Cost Optimization Maintain and enhance the Grafana and Elastic platforms to ensure high availability and performance. Implement cost control mechanisms to optimize resource utilization across Observability platforms. Establish platform guardrails, best practices, and governance models. 2. BAU Support & Vendor/Partner Management Manage day-to-day operations, troubleshooting, and platform improvements. Engage and manage third-party vendors and partners to ensure SLA adherence and platform reliability. Work closely with procurement and finance teams to manage vendor contracts and renewals. 3. Application Onboarding & Collaboration Partner with application owners and engineering teams to onboard applications onto the Observability platform. Define standardized onboarding frameworks and processes for application teams. Ensure seamless integration with existing observability solutions like AppDynamics, ServiceNow ITOM, and other monitoring tools. 4. AI Ops & Advanced Features Implementation Deploy AI Ops capabilities within Grafana and Elastic to enhance proactive monitoring and anomaly detection. Implement automation and intelligent alerting to reduce MTTR and operational overhead. Stay updated with industry trends and recommend innovative AI-driven observability enhancements. 5. Cross-Functional Collaboration Work closely with architects of AppDynamics, ServiceNow, and other Observability platforms to ensure an integrated monitoring strategy. Align with ITSM, DevOps, and Cloud teams to create a holistic observability roadmap. Lead knowledge-sharing sessions and create technical documentation for the team. 6. People & Team Management Lead and managed a team responsible for Grafana and Elastic observability operations. Provide mentorship, coaching, and career development opportunities for team members. Define team goals, monitor performance, and drive continuous improvement in Observability practices. Foster a culture of collaboration, innovation, and accountability within the team. Qualifications Technical Expertise 12+ years of experience in IT Operations, Observability, or related fields. Strong expertise in Grafana and Elastic Stack (Elasticsearch, Logstash, Kibana). Experience in implementing AI Ops, machine learning, or automation within observability platforms. Proficiency in scripting and automation (Python, Ansible, Terraform) for Observability workloads. Hands-on experience with cloud-based Observability solutions, particularly in Azure environments. Familiarity with additional monitoring tools like AppDynamics, ServiceNow ITOM, SevOne, and ThousandEyes. Leadership & Collaboration Experience in managing vendors, contracts, and external partnerships. Strong stakeholder management skills and ability to work cross-functionally. Excellent communication and presentation skills. Ability to lead and mentor junior engineers in Observability best practices.

We are looking for a skilled ServiceNow Consultant to join our team in Bengaluru. The ideal candidate will have 4 to 9 years of experience in IT and at least 3 years of experience in ServiceNow Support and Development. Roles and Responsibility Manage and supervise support staff to ensure efficient operations. Maintain records and write reports to track progress and performance. Provide cross-vendor communication in a multi-vendor environment to facilitate collaboration. Engage with stakeholders, communicate effectively, and train them on new systems and processes. Support customers across various time zones to ensure timely resolution of issues. Collaborate with cross-functional teams to achieve common goals. Offer on-call support and assess problems, identifying and assessing technical solutions. Troubleshoot and solve existing problems, manage enhancements using an Agile Framework, and monitor SLA while acting as an escalation point. Job Requirements Minimum 4 years of total IT experience, including at least 3 years in ServiceNow Support and Development. BE/BTech degree in Computer Science, Information Systems, or equivalent field. ITIL Foundations v3 certified, v4 preferred; ServiceNow Certifications (CSA) - mandatory plus 1 mainline certification, CIS-MSP preferred. Experience with ServiceNow modules such as ITSM, SPM, ITOM, ITAM, CMDB. Strong written and oral communication skills, including presentation skills. Proven success in contributing to a team-oriented environment and demonstrated ability to work creatively and analytically in problem-solving environments.

Ideally, we are looking for someone with 5+ yrs in Discovery, Service Mapping and ITOM capabilities. Working knowledge of ServiceNow capabilities involving ITSM, SPM, ServiceWatch, Midserver and security architecture for SaaS platforms Required Candidate profile Strong configuration of base capabilities and examples of platform integration models. Strong grasp on team interoperation and collaboration. Call Vikas - 8527840989 vikasimaginators@gmail.com

Primary Skills Design, develop, and implement solutions on the ServiceNow platform based on business requirements. Customize ServiceNow applications and facilitate the rollout of new modules and enhancements. Develop and maintain workflows, business rules, UI policies, client scripts, and server-side scripts. Integrate ServiceNow with external systems using REST, SOAP, and other APIs. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Troubleshoot and resolve issues related to ServiceNow applications and integrations. Maintain system security and user access controls in accordance with organizational policies. Perform regular system upgrades and patches, ensuring minimal disruption to services. Create and maintain technical documentation for configurations, customizations, and procedures. Participate in Agile development processes including sprint planning, reviews, and retrospectives. Secondary Skills Assist in the evaluation and implementation of new ServiceNow modules and features. Provide technical support and guidance to end-users and internal teams. Collaborate with IT and business units to identify areas for process improvement and automation. Participate in ServiceNow governance and compliance activities, including audits and documentation reviews. Support the development and maintenance of dashboards and reports for performance monitoring. Contribute to the creation of knowledge base articles and user guides. Stay updated with the latest ServiceNow releases, features, and best practices. Work with QA teams to ensure thorough testing and validation of new functionalities. Participate in training sessions and workshops to promote platform adoption and user proficiency. Help maintain data integrity and consistency across ServiceNow modules.

About Us : TribolaTech Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services. Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation. We love technology and are proud to build a world class global company. TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers. With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business. Looking for Immediate to 30 Joiner ServiceNow Business Analyst ServiceNow Business Analyst CMDB , ITOM, ITSM, Discovery Good to have Green field implementation. Experince : 7 years of relevant experince in ServiceNow Location : Remote Position: ServiceNow Business Analyst CMDB , ITOM, ITSM, Discovery Job Description: We are looking for a highly motivated and hands-on ServiceNow Business Analyst to support a greenfield implementation of the ServiceNow platform. This role will focus on the ITSM suite , ITOM CMDB , and Discovery modules. The ideal candidate will have strong functional knowledge, excellent communication skills, and the ability to demonstrate business value through the platform. Key Responsibilities: Act as the primary BA for the implementation of ITSM, CMDB, and Discovery modules in ServiceNow Collaborate with stakeholders to gather, analyse, and document business and technical requirements Work hands-on with the platform to test, validate, and demonstrate ServiceNow functionality Conduct demos and walkthroughs to showcase capabilities and value to business users Serve as a bridge between technical teams and business stakeholders Support UAT, training, and go-live activities Manage stakeholder expectations and provide regular updates Key Requirements: Proven experience with ServiceNow ITSM , CMDB , and Discovery Hands-on experience testing and validating ServiceNow functionality Strong understanding of service management processes and workflows Excellent communication and stakeholder management skills Ability to articulate value and impact to business stakeholders Experience with greenfield ServiceNow implementations is a plus

Must-Have** 1. 08+ years of strong experience of software development including 6+ years of relevant experience in ServiceNow applications development and implementation of IT products ITSM, SPM CSM, HRSD, ITAM, ITOM, Sec-Ops, GRC, Legal .

Dear Candidature, We have an Openings for ServiceNow ITOM Developer with ATOS. Exp: 5 to 18 Years Location : Bangalore ,Mumbai, Pune and Chennai Job Description : More than 4 years experience in Discovery / ITOM domain on ServiceNow platform. Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS Good understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management & Cloud Managment Good knowledge on configuring / troubleshooting skills on IT Infrastructure, Server, Network, Storage, Cloud and worked as a System / Platform administrator Good knowledge of middleware solutions such as IIS, WebLogic, Websphere, Apache Tomcat, etc Worked in a Datacenter environment as L3 / L4 support Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory Working knowledge of configuration management, CMDB, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Provide excellent customer service, leadership, communication, problem solving and decision-making skills. Nice to have Basic knowledge and awareness of various other modules like ITBM and security If your interested kindly share the resume to shaik.noorani@atos.net with below details : Exp : Rel.Exp : CCTC : ECTC : Notice : Reason for Change: Any Offer in hand:

Primarily responsible for responding to RFI/RFPs and proposing solutions in the area of Digital IT Service Management, Service Assurance & AIOps -Infra & App monitoring, event management, analytics, machine learning, automation- orchestration, server & network automation tools across Data Centre, Cloud, Network and EUC towers. proactive engagement with customer and understand the customer’s Tools estate and pitch for next gen solution areas delivering business value. Collaborate with a team of Solution managers, solution architects and Finance managers to enable creation of solution documentation, pricing and appropriate presales collateral as a part of the submission for the RFPs and RFIs based on the stated requirements with the assigned team. Prepare and present the AIOPS solutions to Wipro customer’s as part of onsite Orals discussions, mutual value discovery and will ensure all messages delivered are aligned to Wipro’s solution strategy or win themes. Review the solution for alignment to benchmarks of the Wipro Pricing and Effort Estimation Model based on experience. Leading the discussions as an Tools Architect during Due diligence, contract closure and renewals including all compliance requirements and sign off on the technical statement of work (SOWs) and service levels specific to BSM and AIOPS. Manage Partner Interactions like Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, ServiceNow etc. primarily responsible for responding to RFI/RFPs and proposing solutions to the customers in area of ITOM, ITSM, ITAM (Monitoring, observability, AIOPS, Service Management, Asset Management and Automation) Create differentiated tools solutions powered by products such as Splunk AI ops, AppDynamics, Dynatrace, OpsRamp, Moogosft AI ops, BMC, Microfocus, Microsoft, SolarWinds, Evolven and others. ensure proactive engagement with customer and understand the customer’s Tools estate and pitch for next gen solution areas delivering business value. work with a team of Solution managers, solution architects and Finance managers to enable creation of solution documentation, pricing and appropriate presales collateral as a part of the submission for the RFPs and RFIs based on the stated requirements with the assigned team prepare and present the AIOPS solutions to Wipro customer’s as part of onsite Orals discussions, mutual value discovery and will ensure all messages delivered are aligned to Wipro’s solution strategy or win themes. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow ITOM Service Mapping. Experience5-8 Years.

Exp - 8-10 yrs in servicenow development Location- Hyderaba CBR - 160K ServiceNow Lead Developer The candidate will be responsible for designing, deploying, and managing ServiceNow applications development and solutions that meet both current and anticipated requirements. Responsibilities: Expertise in ServiceNow development and applications/ modules ITSM, ITOM Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow implementation best practices Lead the ServiceNow support and development work Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods Strong technical skills in ServiceNow, including scripting, development, and testing. Develop and document integration blueprints, including data mapping, transformation, and workflow orchestration. ServiceNow Advisory to customer on platform capabilities Will be able to demo ServiceNow product capabilities to customers Collaborate with Business Functional team members to write/estimate stories Hands-on development experience in ServiceNow Platform Can handle sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required Provide mentorship to developers and platform engineers on technical design standards and best practices Assist in identifying and implementing key business KPI metrics Develop, document, implement, and maintain ServiceNow governance processes, procedures, and policies Create and maintain design, SOP, training related documentation Design, develop, and deploy new ServiceNow functionalities Identify, investigate and resolve ServiceNow issues Design and deploy ServiceNow Integrations Required Qualifications Experience with key technologies relevant to ServiceNow integration solutions Experience with scripting in the ServiceNow platform using JSBusiness Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. Excellent interpersonal skills, customer centric attitude, and situational awareness Experience with SDLC processes implementing in a variety of project methodologieswaterfall, iterative, SAFe, Agile/Scrum 8+ years working on the ServiceNow platform ServiceNow certifications o ServiceNow Certified Administrator(Must have) o ServiceNow implementation specialist( Preferred) Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: ServiceNow - SaaS. Experience5-8 Years.

ServiceNow Developer Design configure and customize ServiceNow platform for Daimler in one or more of the following modules ITSM and ITOM, Service Request Management, IntegrationsCustom reporting,Customer Service Management, Service Portal Experience in working in an agile environment following agile practices Contribute in all phases of the development lifecycle At done 1-2 projects in CSM/ FSM / HRSD / TSM / TSOM / Retail Core / S2P modules. Skilled in Customer portal / Employee center portal features implementation Hands-on experience in case management workflows Knowledge of usage on AI search / predictive intelligenceGenAI features Handson in latest gen UX / UI features can develop custom and OOB widgets building and configuring mobile apps in Servicenow Integration skills with hands-on rest Api development work Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Have good knowledge about integrations to external tools Solve complex business problems by engineering existingand new algorithms Experience developing custom applications within the ServiceNow platform Experience in configuration of ITOM ITBM modulesservice requests portalsservice catalogs etc., Experience in ServiceNow customizations including Server and Client Scripts UI Action workflow administration data import etc Primary Skills ITSM and ITOM, Service Request Management, IntegrationsCustom reporting,Customer Service Management, Service Portal Experience in working in an agile environment following agile practices Contribute in all phases of the development lifecycle At done 1-2 projects in CSM/ FSM / HRSD / TSM / TSOM / Retail Core / S2P modules. Enhance and support the ServiceNow customer facing portal Integrate ServiceNow with other corporate applications via web servicesmid serveremail etc Translate design comps and other specifications into working code Build responsive web applications Develop middleware API calls for mobile web applications Server side scripting in Apache Jelly ServiceNow proprietary Expertise in ServiceNow HRSD development Secondary Skills Any Certifications in ServiceNow Any Certifications in ServiceNow

We are seeking an experienced ServiceNow Developer with a minimum of 5 years of experience in designing, developing, and maintaining ServiceNow solutions. The candidate should have expertise in ITSM, ITOM, and HRSD modules, along with hands-on experience in scripting (JavaScript/GlideScript), developing workflows, integrations, and customizing ServiceNow applications to meet business requirements. The ideal candidate should demonstrate proficiency in implementing ServiceNow best practices, adhering to ITIL standards, and collaborating with cross-functional teams to enhance platform performance and user experience. The candidate will also be responsible for automating business processes, troubleshooting issues, and managing platform upgrades. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

We are seeking a highly skilled ServiceNow Developer with a strong focus on CMDB data analysis. The ideal candidate will have a deep understanding of ServiceNow ITSM and ITOM modules and be able to effectively design, develop, and maintain CMDB configurations. Key Responsibilities: CMDB Data Management: Design, develop, and maintain CMDB configurations to ensure data accuracy and consistency Enrich CMDB data through automation and integration with other systems Analyze CMDB data to identify gaps and inconsistencies Implement data quality checks and validation rules ITOM Process Automation: Automate ITOM processes using ServiceNow workflows, scripts, and integrations Develop custom applications to enhance ITOM capabilities Optimize ITOM workflows to improve efficiency and reduce manual effort ITSM Integration: Integrate CMDB with other ITSM modules (Incident, Problem, Change, etc.) to enable seamless workflows Develop custom integrations to synchronize data between systems Reporting and Analytics: Create custom reports and dashboards to visualize CMDB data Analyze data to identify trends and opportunities for improvement Provide insights to IT operations teams to support decision-making Problem Solving and Troubleshooting: Troubleshoot CMDB and ITOM issues Identify and resolve performance bottlenecks Provide technical support to end-users Required Skills and Qualifications: 5+ years of experience in ServiceNow development Strong understanding of ServiceNow CMDB, ITOM, and ITSM modules Expertise in ServiceNow scripting (JavaScript, Script Includes, etc.) Experience with ServiceNow workflows, business rules, and UI policies Knowledge of ITIL processes Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified Application Developer) Experience with ServiceNow integration with other systems Knowledge of data modeling and database design Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Role & responsibilities Minimum 7+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation Preferred candidate profile

Responsibilities: - ServiceNow Implementation Specialist - Core module (ITOM and ITAM Background, Heavy focus on Hardware asset management and CMDB, Service Catalog, Flow Designer ) - Responsible for all scripting changes including Client Scripts, Business Rules, Script -Includes, and UI Actions, UI Macro, UI Pages, Sites. Create a consistent and easy to read formats for all scripts that includes comments explaining the functionality. Server-side scripts using the most efficient GlideRecord methods to reduce overall processing time. - Development/Customization and Administration of Service Now Core Modules, Hardware/Software Asset Management, CMDB, Service Catalog, Idea, Demand, Project Portfolio management, Content Management System. - Responsible for Integrations with 3rd party tools, applications, and systems - Work extensively on external integrations using Direct Web services over SOAP and REST - Creation of design documents ,test cases & Unit testing - Defect fixing & accommodate small changes in case of minor enhancement - Customization of different applications and modules within ServiceNow - Java Scripting knowledge and hands on experience on it. - Hands-on with ITIL Process implementation. Hands-on technical delivery including required documentation of cost-effective Service-now solutions. - Ability to create and Modify Workflows. - Hands-on design, development, and deployment experience with the Service-now platform. - Knowledge of ITIL methodologies and processes.

We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will be proficient in ServiceNow platform administration, scripting, integrations, and module development while ensuring best practices in ITSM, ITBM, HRSD or other relevant modules. Key Responsibilities : • Design, develop, and implement ServiceNow applications, including custom applications, workflows, UI policies, business rules, and client scripts. • Customize and enhance ServiceNow ITSM, ITBM, HRSD, Custom Scoped modules based on business requirements. • Develop and configure Service Catalog, Request Management, Incident, Problem, Change, and CMDB modules.. • Develop integrations using REST/SOAP APIs, MID Server, and third-party applications. • Configure and maintain flows in Flow Designer and implement automation with Scripted REST APIs, Workflows, and Integration Hub. • Implement Access Control (ACLs), security rules to ensure secure operations. • Participate in ServiceNow upgrades, patching, and version management while ensuring system stability. • Troubleshoot and resolve performance issues, system errors, and service outages. • Work with business analysts for the requirements • Create and maintain technical documentation, test cases, and deployment procedures. • Stay updated with ServiceNow best practices, new releases, and industry trends Qualifications Required Skills & Qualifications : • 6+ years of experience as a ServiceNow Developer. • Strong expertise in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, and Script Includes. • Hands-on experience with ServiceNow Administration, ITSM, ITOM, HRSD, or other modules. • Experience in Flow Designer, Integration Hub, and ServiceNow REST/SOAP integrations. • Strong understanding of data model, CMDB architecture, and ServiceNow tables. • Familiarity with ATF (Automated Test Framework) and ServiceNow Performance Analytics. • Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus. • Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration. • Experience in ServiceNow Scoped Applications and Custom App Development. Soft Skills: • Strong analytical and problem-solving abilities. • Ability to work independently and as part of a team. • Attention to detail and a commitment to quality. Preferred Certifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD)

Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.Expert in Service Now administration, configuration, and development (ITSM, CMDB, KB experience required) Expert in developing ServiceNow Business Rules, Includes, UI Actions, Scheduled Jobs, ServiceNow client and server-side scripting Working experience with ServiceNow modules like PPM, CSM, ITOM, ITBM, ITSM is an added advantage Responsible for the technical specification and implementation of the Service Now integration with 3rd party tools/systems. Expertise Web Services integrations (SOAP, REST), Scripted REST API's Provide software development and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development. Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow. Coordinate and solve complex technical data and transformation issues.

Job Title ServiceNow ITOM Developer (Event Management) Job Location Bangalore / Mumbai (Onsite) Experience 4+ years Job Type Full-Time About the Role : We are seeking a highly skilled ServiceNow ITOM Developer with a strong background in Event Management. The ideal candidate will have at least 4 years of hands-on experience in ServiceNow ITOM (IT Operations Management) modules, specifically focusing on Event Management and its integration with other ServiceNow modules. You will be responsible for designing, developing, and implementing ServiceNow Event Management solutions that align with our IT infrastructure and support operations. Key Responsibilities : - Design, develop, and implement ServiceNow Event Management solutions to meet business requirements. - Develop and customize Event Management policies, thresholds, and alert rules for automatic event processing. - Work closely with the ServiceNow ITOM team to integrate Event Management with other modules like Incident Management, Problem Management, Change Management, and Discovery. - Troubleshoot and resolve issues related to ServiceNow Event Management, including event rules, alerting, and notification processes. - Perform regular system updates, maintenance, and upgrades of the ServiceNow Event Management platform. - Develop and maintain integrations with monitoring tools to process incoming events into ServiceNow. - Create and maintain technical documentation for all customizations and integrations. - Ensure that the Event Management process is optimized for efficiency, performance, and scalability. - Collaborate with cross-functional teams to ensure effective implementation and alignment with organizational goals. - Participate in on-call support and provide incident resolution related to ITOM and Event Management. Requirements : - Experience Minimum 4 years of experience in ServiceNow ITOM, specifically in Event Management. - ServiceNow Modules Hands-on experience in Event Management, Discovery, Service Mapping, and Orchestration. - Strong knowledge of ServiceNow ITOM and its Event Management processes. - Proficiency in ServiceNow Scripting Client Scripts, Business Rules, UI Actions, UI Pages, Script Includes. - In-depth understanding of event management best practices, including event correlation, suppression, and alert rules. - Integration Experience Knowledge of integrating ServiceNow Event Management with third-party monitoring tools (e.g., Nagios, Zabbix, SolarWinds, etc.). - Strong experience with ServiceNow API, Web Services, and data integration processes. - Familiarity with ITIL processes and CMDB concepts. - Experience in configuring and customizing ServiceNow Event Management in an enterprise environment. - Ability to work effectively in an agile environment and manage multiple tasks. - Strong communication and problem-solving skills. - Bachelor's degree in Computer Science, Information Technology, or related field. Apply Insights Follow-up Save this job for future reference Did you find something suspiciousReport Here! Hide This Job Click here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

About The Role Senior Developers (ITOM, ITAM, HRSD, SPM any one). Location Gurgaon or Bangalore Only. Job Type Full-time. Experience Minimum 6+ years of relevant experience. About The Role : We are seeking a skilled ServiceNow Consultant with expertise in any of the modules like IT Business Management (ITBM), IT Asset Management (ITAM), HR Service Delivery (HRSD), and Strategic Portfolio Management (SPM). The ideal candidate will be responsible for designing, implementing, and optimizing ServiceNow solutions to enhance business processes and drive operational efficiency. Key Responsibilities :- Configure and customize ServiceNow modules, ensuring alignment with business objectives.- Lead workshops to gather and analyze business requirements.- Design and develop workflows, automation, and integrations with third-party tools.- Provide technical leadership in the implementation and enhancement of ITBM, ITAM, HRSD, and SPM modules.- Optimize ServiceNow performance and ensure best practices in platform development.- Collaborate with stakeholders to drive process improvements and digital transformation.- Develop dashboards and reports for real-time insights and decision-making.- Manage system upgrades, patches, and security compliance.- Troubleshoot issues, resolve incidents, and support end-users.- Conduct training and knowledge transfer sessions for teams.- Ensure data integrity and governance across ServiceNow modules.- Work closely with cross-functional teams for seamless ServiceNow adoption.- Stay updated on ServiceNow advancements and recommend improvements.- Support pre-sales and solutioning for ServiceNow implementations.- Document system configurations, workflows, and technical solutions. Qualifications & Skills :- 3+ years of experience in ServiceNow development and administration.- Strong expertise in ITBM, ITAM, HRSD, and SPM modules.- Experience with JavaScript, REST/SOAP APIs, and ServiceNow scripting.- ServiceNow Certified Implementation Specialist (CIS) preferred.- Excellent problem-solving and stakeholder management skills.ApplyInsightsFollow-upSave this job for future referenceDid you find something suspiciousReport Here! Hide This JobClick here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

ServiceNow Architect - ITOM Exp level - 10 years and above Location Coimbatore / Hyderabad / Remote Summary : We are seeking a highly skilled ServiceNow Architect specializing in IT Operations Management (ITOM) with at least 10 years of experience to join our dynamic team. The ideal candidate should have extensive hands-on experience in designing and implementing ServiceNow ITOM solutions, demonstrating deep technical expertise and leadership in ServiceNow platform capabilities. Responsibilities : - Lead the design and architecture of ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Cloud Management. - Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within the ServiceNow platform. - Develop and implement best practices for configuring and customizing ServiceNow ITOM applications to meet organizational requirements. - Provide technical leadership and guidance to development teams, ensuring adherence to architectural standards and best practices. - Conduct workshops, training sessions, and knowledge sharing activities related to ServiceNow ITOM for both technical and non-technical stakeholders. - Act as a subject matter expert (SME) on ServiceNow ITOM capabilities, staying updated with the latest platform enhancements and industry trends. - Drive continuous improvement efforts in ServiceNow ITOM implementations, optimizing processes and enhancing operational efficiency. Requirements : - Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred. - Minimum of 10 years of experience working with ServiceNow platform, with a focus on IT Operations Management (ITOM). - Proven experience in architecting, designing, and implementing ServiceNow ITOM solutions, including Discovery, Service Mapping, and Event Management. - Strong understanding of cloud technologies and experience with ServiceNow Cloud Management would be advantageous. - Excellent communication skills with the ability to effectively interact with technical and non-technical stakeholders at all levels. - ServiceNow certifications such as Certified Implementation Specialist (CIS) in ITSM and ITOM are highly desirable. - Ability to work independently and as part of a team, handling multiple projects simultaneously in a fast-paced environment. - Flexibility to work onsite at Coimbatore or Hyderabad or remotely, as per project requirements. Apply Insights Follow-up Save this job for future reference Did you find something suspiciousReport Here! Hide This Job Click here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

Job Title ServiceNow Business Analyst Experience 5 to 8 years Location Coimbatore (Onsite for 3 months, then Remote) Employment Type Fulltime Immediate joiner is Preferred. About The Role We are seeking a highly skilled ServiceNow Business Analyst with 5 to 8 years of experience to join our team in Coimbatore. The initial engagement will be onsite for 3 months, followed by a remote work arrangement. Key Responsibilities - Collaborate with stakeholders to understand business needs and translate them into detailed user stories and requirements. - Work closely with development teams to ensure seamless implementation of ServiceNow solutions. - Conduct requirement gathering sessions, gap analysis, and process documentation. - Strong experience in ServiceNow Projects, with expertise in ITSM and additional modules (a plus). - Define and document Business Analysis (BA) processes and ensure adherence to best practices. - Work with cross-functional teams to drive ServiceNow implementations and enhancements. - Provide training and support to end-users as needed. Requirements - 5 to 8 years of experience as a Business Analyst in ServiceNow projects. - Strong understanding of ServiceNow ITSM and additional modules (preferred). - Expertise in BA processes, requirement gathering, documentation, and user story creation. - Experience working in Agile/Scrum environments. - Excellent communication and stakeholder management skills. Apply Insights Follow-up Save this job for future reference Did you find something suspiciousReport Here! Hide This Job Click here to hide this job for you. You can also choose to hide all the jobs from the recruiter.

Job Title ServiceNow Architect. Job Summary : We are seeking a highly skilled ServiceNow Architect with expertise in IT Operations Management (ITOM) or IT Asset Management (ITAM) to design, implement, and optimize ServiceNow solutions. The ideal candidate will work closely with stakeholders to define requirements, create scalable architectures, and drive automation for IT services and asset management. Key Responsibilities : Solution Architecture & DesignDesign and implement scalable, secure, and efficient ServiceNow solutions aligned with business needs. ITOM/ITAM ExpertiseDevelop and enhance CMDB, Discovery, Event Management, Orchestration, Asset Management, and Software License Management processes. Integration & AutomationIntegrate ServiceNow with third-party applications, cloud platforms, and enterprise systems using APIs, MID servers, and automation tools. Governance & Best PracticesDefine standards for configuration, development, and deployment to maintain performance, compliance, and security. Stakeholder CollaborationWork with IT teams, business units, and leadership to gather requirements, develop roadmaps, and ensure alignment with organizational goals. Customization & DevelopmentLead scripting, UI policies, workflows, and business rules development to enhance ServiceNow capabilities. Performance OptimizationMonitor and improve system performance, ensuring high availability and efficient data management. Training & DocumentationProvide guidance to developers and administrators, create documentation, and conduct training sessions as needed. Required Skills & Qualifications :- 5+ years of ServiceNow experience, with a focus on ITOM or ITAM.- Strong understanding of ServiceNow CMDB, Discovery, Event Management, Orchestration, Asset Management, and SAM.- Experience integrating ServiceNow with cloud platforms (AWS, Azure, GCP), monitoring tools, and ITSM solutions.- Expertise in JavaScript, REST/SOAP APIs, Web Services, and Flow Designer.- Strong knowledge of ITIL, ITSM, and industry best practices.- ServiceNow Certified System Administrator (CSA) required; CIS-ITOM, CIS-ITAM, or ServiceNow Architect certifications preferred.- Hands-on experience with MID Server deployment and Service Graph Connectors.- Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications :- Experience with AIOps, Predictive Intelligence, and Cloud Management within ServiceNow.- Familiarity with hardware/software asset lifecycle management and procurement workflows.- Background in enterprise IT environments with experience in networking, security, and infrastructure. Why Join Us .- Opportunity to work on cutting-edge ServiceNow implementations.- Collaborative and innovative work environment.- Competitive salary, benefits, and career growth opportunities.ApplyInsightsFollow-upSave this job for future referenceDid you find something suspiciousReport Here! Hide This JobClick here to hide this job for you. You can also choose to hide all the jobs from the recruiter.