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Posted:8 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Serve as the first point of contact for users reporting IT issues.
  • Log, categorize, prioritize, and assign incidents and service requests.
  • Escalate unresolved incidents to appropriate support teams.
  • Ensure users are kept informed about progress.
  • Contribute to knowledge base articles.

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