Technology Integration Engineer

Interested candidates can directly apply via below link:

https://jobs.amdocs.com/careers/job/563431001831462

Required Technical Competencies:

• Working knowledge of Microsoft tools like Office, Word, Excel.
• Working knowledge of incident management tool like Jira and monitoring and logs analysis tools like Splunk, Argos , Grafana , SOAP UI will be an advantage.
• ITIL/ITSM knowledge and certification would be an added advantage.
• Having exposure to telecom domain.
• Excellent Communication Skills.
• Willingness to learn drive issues towards resolution. 
• Infrastructure Background:
• Experience in managing server deployments, ensuring server health, and monitoring certificate validity.
• Proficiency in configuration management and troubleshooting infrastructure-related issues.
• Strong understanding of log analysis using tools like Splunk, Argos, Grafana or similar logging solutions.
• Ability to perform advanced triaging by analyzing logs to identify root causes of infrastructure issues.
• Proficiency in manual testing for rapid issue verification and basic sanity flow checks, utilizing tools like Postman/curl for API testing.
• Experience in working in ambiguous situations, working under pressure, and flexible work hours (across multiple time zones)

Required Behavioral Competencies

• Effective Communication & Stakeholder Management: Ability to independently lead war-room discussions with multiple stakeholders and provide rapid, clear responses to customer queries.
• Adaptability & Resilience:  Ability to work effectively in ambiguous situations, under pressure, and with flexible work hours.
• Sense of Urgency & Ownership: Production-oriented with a strong sense of urgency and sensitivity to production requirements.
• Analytical Thinking: Good analytical skills , coupled with the ability to systematically approach and resolve complex problems.
• Collaboration & Teamwork: Ability to work effectively within a team environment, fostering cooperation and knowledge sharing. Incident management often requires coordinated efforts across multiple teams.
• Proactive Learning & Continuous Improvement: Demonstrated commitment to learning from incidents, identifying areas for improvement, and implementing changes to prevent recurrence.
• Decision-Making & Judgment: Ability to make sound decisions under pressure, often with limited information. This includes prioritizing tasks and determining the best course of action.