974 It Support Jobs - Page 36

We are seeking an experienced CPaaS Technical Support Engineer to provide high-quality technical support for our Communications Platform as a Service (CPaaS) offerings. The ideal candidate will possess strong troubleshooting skills, a deep understanding of CPaaS technologies, and the ability to work closely with customers to resolve technical issues efficiently. Key Responsibilities: Provide technical support to customers using our CPaaS platform, ensuring timely and accurate resolution of issues Troubleshoot and resolve complex technical problems related to messaging, voice, video, and API integrations Collaborate with engineering and product teams to escalate and resolve advanced issues Guide customers through setup, integration, and usage best practices

Key Skills: Tech Support, Desktop Support Roles and Responsibilities: Desk setup, monitor set-up for users as required Cable management on workstations, meeting rooms Help configure Printer and scanner for end users (both Mac and Windows) Basic troubleshooting for users' issues on site (connections issues, peripheral issue) Regular office IT services health check and validation (Wi-Fi connectivity, wired Lan, printing- scanning, conference phones, AV equipment in meeting rooms, telephony systems) Basic troubleshooting and resolution of network issues with help of remote NTNX IT team Provide guidance and support to users including execs on usage of AV/Meeting rooms Validate IT Office infra services such as Lan/Wi-Fi, Printer/scanner, meeting rooms regularly Help resolve meeting room incidents with support of remote AV engineer Support passive cabling in comms room as a planned activity. Have understanding of switch port numbering Prepare laptops by resetting, reinstalling MacOS, Windows on returned laptops Hand over replacement laptops/IT accessories in office to users as advised by IT team Collect assets returned by users directly or from security team in office. This is for both separated users and active users Support E-recycling by making list of items with support/guidance from IT team. Supervise E-recycling vendor as required by NTNX User Desk phone setups with help of IT team (reset phone, connect to network, register the phone) Support on-site activities such as Electric power maintenance, IT service validation. Electrical maintenance is done by electrical team Fulfill hardware and accessories request for employees in office as instructed by IT team Conduct IT stock take for office for items such as monitors Escort IT vendors in office as and when required Support visitor management system with help of facilities and security teams as and when required Prepare and update IT documentations Support facilities projects such as office expansion, office closure, office relocation, meeting room deployments (not limited to but this gives an idea) Prior experience with Zoom, Logitech and Crestron meeting room equipment shall be beneficial Support new hire onboarding from IT Support IT asset audits with help of IT team Skills Required: Reimage, reset windows laptops and MacBooks as and when required by IT team, making laptop ready in OOBE (assets returned for users and making them ready or reuse) Real estate projects, office buildout, office relocation, Electrical maintenance Audio video/Meeting room projects Voice telephony deployments Upgrade/refresh project for network gear in office Other related items to keep the in-office work experience IT services validations Support projects such as laptop refresh, new hires Consistently score high feedback from stakeholders Education: Bachelor's Degree in related field

About The Role : Job TitleProduction Support, AVP LocationPune, India Role Description Deutsche Bank Group must be compliant with the new Payment Services Directive 2 (PSD2). PSD2 is adding requirements to payment services and expanding the scope on territorial and currency level (e.g. "one leg in", value dating). Its regulating third party access for Account Info Service Providers & Payment Initiation Service Providers and enhancing the security of online payments & account access (2-Factor-Authentication). Cross divisional and cross-country java-based application to handle 3rd party access for xs2a sandbox api under the payment service directive 2 (PSD2 regulation) for Europe. Since this is payment critical application, ensuring its stability in production is crucial. Given the high stakes of the PSD2 application, hiring additional team members is essential to mitigate operational risks, maintain production stability, and protect the organizations reputation. These roles will provide the necessary redundancy, scalability, and incident-handling capabilities to ensure the application meets its service-level commitments and delivers a seamless customer experience. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Monitor production systems for performance, availability, and anomalies. Troubleshoot and resolve issues related to PSD2 app, APIs, or infrastructure. Collaborate with development teams for bug fixes and enhancements. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Your skills and experience 10+ years (PSD2 Systems) 10+ years hands on IT support and interacting with application end users. Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and at executive levels. Understanding of ITIL / best practices for supporting a production environment PreferredITIL v3 foundation certification. PreferredExperience in a financial institution or large corporation; good technology background. PreferredPrior experience working in cloud based application. Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Technical competency Technologies Hands-on experience with Google Cloud Platform (GCP), Oracle, Postgress SQL Proficiency in configuring and managing Google Observability tools (Cloud Monitoring, Logging, and Error Reporting). DevOps Tools Expertise in GitHub Actions for CI/CD pipelines. Experience with GitHub for version control and collaboration. Incident and Operations Management Familiarity with incident management processes for high-criticality systems. Strong skills in monitoring application performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role : Job TitleProduction Support, NCT LocationPune, India Role Description Deutsche Bank Group must be compliant with the new Payment Services Directive 2 (PSD2). PSD2 is adding requirements to payment services and expanding the scope on territorial and currency level (e.g. "one leg in", value dating). Its regulating third party access for Account Info Service Providers & Payment Initiation Service Providers and enhancing the security of online payments & account access (2-Factor-Authentication). Cross divisional and cross-country java-based application to handle 3rd party access for xs2a sandbox api under the payment service directive 2 (PSD2 regulation) for Europe. Since this is payment critical application, ensuring its stability in production is crucial. Given the high stakes of the PSD2 application, hiring additional team members is essential to mitigate operational risks, maintain production stability, and protect the organizations reputation. These roles will provide the necessary redundancy, scalability, and incident-handling capabilities to ensure the application meets its service-level commitments and delivers a seamless customer experience. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Monitor production systems for performance, availability, and anomalies. Troubleshoot and resolve issues related to PSD2 app, APIs, or infrastructure. Collaborate with development teams for bug fixes and enhancements. Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management. Manage and mentor regional L2 team to ensure the team is up to speed and picks up the support duties. Gain detailed knowledge of all business flows, the application architecture, and the hardware configuration for supported applications. Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers. Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Facilitate coordination across L1/L2 and L3/Engineering teams to investigate and resolve an ongoing infrastructure/platform or application issue impacting multiple business lines. Drive the development and implementation of the tools and best practices needed to provide effective support. Collaborate with and deliver initiatives and install these initiatives to drive stability in the environment. Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible. Perform reviews of existing monitoring for the platform and make improvements where possible. The candidate will have to work in shifts as part of a Rota covering EMEA hours and in the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Your skills and experience 2+ years (PSD2 Systems) 2+ years hands on IT support and interacting with application end users. Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and at executive levels. Understanding of ITIL / best practices for supporting a production environment PreferredITIL v3 foundation certification. PreferredExperience in a financial institution or large corporation; good technology background. PreferredPrior experience working in cloud based application. Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Technical competency Technologies Hands-on experience with Google Cloud Platform (GCP), Oracle, Postgress SQL Proficiency in configuring and managing Google Observability tools (Cloud Monitoring, Logging, and Error Reporting). DevOps Tools Expertise in GitHub Actions for CI/CD pipelines. Experience with GitHub for version control and collaboration. Incident and Operations Management Familiarity with incident management processes for high-criticality systems. Strong skills in monitoring application performance, troubleshooting, and root cause analysis. Soft Skills: Excellent problem-solving abilities in high-pressure scenarios. Strong communication skills to work effectively with stakeholders and cross-functional teams. Ability to prioritize tasks and manage time effectively in a fast-paced environment. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Greetings from Osource Global Private Limited!!! Osource Global is where professionalism, modernity, and industry leadership converge in the realm of IT solutions and outsourcing. We are a leading platform-enabled business process management company, specializing in delivering end-to-end outsourcing solutions with our IT-products. Were pioneers and trusted partners who've been at the forefront of innovation for over two decades. Osource has a rich legacy of 20+ years, during which we've become industry leaders, serving as trusted partners to over 850 clients worldwide, with 1000+ live projects currently. With operations spanning India, the Middle East, and Australia, Osource Global boasts a team of over 2,200 professionals dedicated to achieving our clients' success. Our portfolio of cutting-edge IT products caters to a wide array of industries, including Banking, Hospitality, Pharma, Media, Healthcare, and more. With a global presence spanning 29+ countries, Osource is your global partner in technology solutions. Our expertise lies in F&A Outsourcing, HR Outsourcing, Payroll Management & Software Development, Accounts Payable, Fixed Assets Management, Leave & Attendance System, Document Management Solution, HRMS and HR Operations. What sets us apart? Our commitment to professionalism and innovation. We're agile and forward-thinking, dedicated to providing high-quality products that drive transformation in businesses worldwide. Join us on this journey where the future meets expertise. PFB JD for Desktop Support Engineer Male Candidate preferred Strong knowledge of Microsoft Office application and Windows operating systems ( 7 / 8 / 10 ) Installation, Configuration and Troubleshooting Outlook / Printers / PC / Network Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Certifications, But not Mandatory (MCP / MCITP / MCSE / MCSA / A+ / N+) Knowledge of DC / ADC / AD / Group Policy. Support the following technologies: Microsoft Office 2007 to 2016 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP/7/8, desktops, laptops, printers, NICs, basic LAN/WAN connectivity and others as assigned. Monitor daily backups. Should have Basic knowledge of DNS, DHCP, Mail Server, and Linux. Implementing 24x7 production support procedures

SUMMARY Opening for service desk role for Bangalore location. Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 4.5 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits: Competitive salary of 3.5 LPA. Relocation bonus for candidates moving to Hyderabad, Coimbatore, or Chennai. Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support. Interested candidates can apply now! Benefits IJP - Internal job promotion Cab facility will be provided

SUMMARY Opening for service desk role for Hyderabad location for Fresher and Experience both, Salary upto 7 lpa Job Title: Service Desk Associate Location: Hyderabad, (Work from Office) Fresher Salary: 3.5 LPA Experience Salary: Upto 7 lpa Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Hyderabad We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided also Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits: Competitive salary of upto 7 Lpa Relocation bonus for candidates moving to Hyderabad Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support. Interested candidates can apply now! Benefits IJP: Internal job promotion Both way cab facility will be provided

Serves as POC for Technical support via phone, email, ticketing system Troubleshoot & resolve common IT issues Support VPN, Email support & remote access Document issues, action & resolutions in Team Dynamix, Jira Monitor ticket & respond with SLAs Required Candidate profile Basic understanding of IT Support processes Familiarity with Microsoft Office Suite Strong Communication skills & Analytical skills Previous experience in customer service or technical support is plus

Serves as POC for Technical support via phone, email, ticketing system Troubleshoot & resolve common IT issues Support VPN, Email support & remote access Document issues, action & resolutions in Team Dynamix, Jira Monitor ticket & respond with SLAs Required Candidate profile Basic understanding of IT Support processes Familiarity with Microsoft Office Suite Strong Communication skills & Analytical skills Previous experience in customer service or technical support is plus

Serves as POC for Technical support via phone, email, ticketing system Troubleshoot & resolve common IT issues Support VPN, Email support & remote access Document issues, action & resolutions in Team Dynamix, Jira Monitor ticket & respond with SLAs Required Candidate profile Basic understanding of IT Support processes Familiarity with Microsoft Office Suite Strong Communication skills & Analytical skills Previous experience in customer service or technical support is plus

Serves as POC for Technical support via phone, email, ticketing system Troubleshoot & resolve common IT issues Support VPN, Email support & remote access Document issues, action & resolutions in Team Dynamix, Jira Monitor ticket & respond with SLAs Required Candidate profile Basic understanding of IT Support processes Familiarity with Microsoft Office Suite Strong Communication skills & Analytical skills Previous experience in customer service or technical support is plus

We are looking for a highly skilled and experienced Manager-TMT-Business Consulting Risk-CNS to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience in project management, preferably in the IT sector. ### Roles and Responsibility Plan, execute, and finalize IT projects according to strict deadlines and within budget using Agile methodologies. Coordinate internal resources and third parties/vendors for flawless project execution. Ensure timely delivery of projects that meet scope and budget requirements. Develop project scopes and objectives, involving relevant stakeholders and ensuring technical feasibility. Create detailed project plans to track progress and adjust as needed. Facilitate Scrum ceremonies like Sprint Planning, Daily Standup, Sprint Review, and Sprint Retrospective. Develop charts and reports to measure team outputs, identifying trends and areas for improvement. Measure project performance using appropriate systems, tools, and techniques, reporting and escalating to management as needed. Manage relationships with clients and all stakeholders, performing risk management to minimize project risks. Establish and maintain relationships with third parties/vendors, creating and maintaining comprehensive project documentation. Oversee IT service delivery, ensuring SLAs are met and customer satisfaction is high, while collaborating with IT support teams to manage service incidents and problems. Facilitate change management processes to ensure smooth transitions and minimal service disruptions, driving process improvements and contributing to the evolution of the ITSM framework. ### Job Requirements Bachelor's degree in Information Technology, Computer Science, or a related field. Proven working experience in project management in the IT sector. Solid technical background with understanding or hands-on experience in software development and web technologies. Excellent client-facing and internal communication skills. Strong working knowledge of Scrum, Agile methodologies, tools, and techniques. Certification in Project Management (e.g., PMP, PMI-ACP, Certified Scrum Master). ITIL certification or a strong understanding of IT service management principles. Strong organizational skills, including attention to detail and multitasking abilities. Experience with IT service management software and tools such as ServiceNow, ServiceDeskPlus, BMC Remedy, etc. Experience with project management tools (e.g., JIRA, Confluence, MS Project). Leadership skills and experience leading cross-functional teams. Analytical and problem-solving abilities.

We are looking for a highly skilled and experienced Senior Consultant to join our team in Bengaluru. The ideal candidate will have 8-10 years of experience in project management, preferably in the IT sector. ### Roles and Responsibility Plan, execute, and finalize IT projects according to strict deadlines and within budget using Agile methodologies. Coordinate internal resources and third parties/vendors for flawless project execution. Develop project scopes and objectives, involving relevant stakeholders and ensuring technical feasibility. Create detailed project plans to track progress and adjust as needed. Facilitate Scrum ceremonies like Sprint Planning, Daily Standup, Sprint Review, and Sprint Retrospective. Measure project performance using appropriate systems, tools, and techniques, reporting and escalating to management as needed. Manage relationships with clients and all stakeholders, performing risk management to minimize project risks. Establish and maintain relationships with third parties/vendors, creating and maintaining comprehensive project documentation. Ensure adherence to IT service management best practices and continuous service improvement protocols, overseeing IT service delivery to ensure SLAs are met and customer satisfaction is high. Collaborate with IT support teams to manage service incidents and problems, facilitating change management processes for smooth transitions and minimal service disruptions while driving process improvements and contributing to the evolution of the ITSM framework. ### Job Requirements Bachelor's degree in Information Technology, Computer Science, or a related field. Proven working experience in project management in the IT sector. Solid technical background with understanding or hands-on experience in software development and web technologies. Excellent client-facing and internal communication skills. Strong working knowledge of Scrum, Agile methodologies, tools, and techniques. Certification in Project Management (e.g., PMP, PMI-ACP, Certified Scrum Master). ITIL certification or a strong understanding of IT service management principles. Strong organizational skills, including attention to detail and multitasking abilities.

Looking to onboard a skilled Reporting & Analytics Lead with 15 to 20 years of experience to oversee the data and analytics operations within our Unified Support Services (USS) Function. The ideal candidate will have a strong background in data management, analytics methodologies, and the ability to translate complex data into actionable business strategies. ### Roles and Responsibility Develop and implement a comprehensive data and analytics strategy aligned with the USS objectives. Lead and manage a team of data analysts, data scientists, and other data professionals, providing guidance and mentorship. Oversee the collection, storage, management, quality, and protection of data. Drive the adoption of analytics tools and data-driven decision-making across the organization. Collaborate with IT and business stakeholders to ensure seamless integration of data systems and analytics solutions. Design and monitor key performance indicators (KPIs) to measure the effectiveness of data and analytics initiatives. ### Job Requirements Proven leadership experience in a data and analytics role. Strong understanding of data management principles, data architecture, and analytics platforms. Expertise in statistical analysis, predictive modeling, and data visualization techniques. Excellent communication, collaboration, and project management skills. Ability to lead and inspire a team in a fast-paced and evolving environment. Over 15 years of experience in IT support services, with significant leadership experience in managing large-scale operations. Strong understanding of ITIL service management frameworks with relevant certifications. Demonstrated experience in driving service improvement and innovation in a complex, multinational organization. Excellent communication, negotiation, and interpersonal skills, with the ability to engage effectively with all levels of the organization and external partners. Strategic and analytical thinker with robust problem-solving skills. Demonstrates an in-depth knowledge of how IT reporting & analytics solutions support customer fulfillment and productivity to achieve short- and long-term business goals Applies a deep understanding of Service desk and Onsite support services needs to identify critical outcomes, barriers to success, and changes in expectations or scope Ability to build and maintain relationships with key leadership, building business acumen and linking business needs Ability to defuse difficult conversations while maintaining confidence, transparency and trust Uses in-depth knowledge of business/clients/industry, professional organizations, market trends and legislation to identify key issues and trends and make recommendations Possess innovative mindset by being open to new ideas and promoting team members to think differently

About the Role: The Manager of IT Operations is responsible for planning, coordinating, and supervising all activities related to the organization's IT infrastructure. This includes managing the IT support team, ensuring the availability and performance of systems, and implementing and maintaining security measures. Some high level things you would own but not limited to: 1. Team Leadership: Lead and mentor a team of IT professionals, including system administrators, network engineers, and support staff. Foster a collaborative and efficient work environment within the IT Operations team. 2. Infrastructure Management: Oversee the planning, implementation, and maintenance of the organization's IT infrastructure. Ensure the availability, reliability, and performance of servers, networks, and other critical systems. 3. Security Management: Implement and manage security measures to protect the organization's IT assets and data. Stay updated on the latest cybersecurity threats and technologies, and develop strategies to mitigate risks. 4. IT Support: Coordinate IT support services, ensuring timely and effective resolution of issues. Develop and maintain IT policies and procedures to streamline support processes. 5. Vendor Management: Collaborate with external vendors for IT services and solutions. Negotiate contracts, manage relationships, and ensure service level agreements are met. 6. Budgeting and Planning: Develop and manage the IT Operations budget. Contribute to the strategic planning process, aligning IT initiatives with organizational goals. 7. Disaster Recovery and Business Continuity: Develop and maintain a robust disaster recovery and business continuity plan. Conduct regular testing to ensure the effectiveness of these plans. What you would possess already: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus. 6-7 years or more of experience in IT operations, with a proven track record of leadership and team Experience in implementing and managing security measures. In-depth knowledge of IT infrastructure, including servers, networks, and storage systems. Familiarity with cybersecurity best practices and tools. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to collaborate with cross-functional teams. Relevant certifications such as ITIL, CISSP, or PMP are a plus.

Hi, We are hiring for the Leading ITES Company for L1 Network Support profile. Job Description: Any Graduate can Apply Minimum 1 year Experience in Networking Support Fundamentals of computer OS, Networking Excellent communication skills Maintain basic knowledge of client products and/or services Strong computer navigation skills and PC Knowledge Logical & analytical thinking System Restore & Boot Options Use Microsoft office Suit( Word/Excel/Outlook/power point/ ) Windows Tools i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon Acknowledge issues mails and reverting on time. Responsible to handle daily service request & daily issue from client. Responsible for solving ticket by using ticketing tool. Monitor all alerts in applications. System Restore & Windows Services Installing and Configuring DNS, DHCP and Active directory, IIS. Troubleshooting for Application and device Control Policy, Firewall policy and IPS on Network. Assist our clients in managing network security and best practices. Hands on experience in threat removal, client - firewall configuration. Handling threat outbreaks and OS, Application vulnerability patch management. Involved in configuration and troubleshooting of Routers, Access points, Bridges and Switches like Ping, Telnet, TraceRT CCNA Certificate would be added advantage Network: OSI Layers DHCP, DNS Port forwarding NAT Modem & router IP Addressing, Configuration Different types networking devices i.e. Switches & Routers Ping, Telnet, TraceRT To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 236

HIRING FOR TECHINICAL SUPPORT CUSTOMER SUPPORT EXECUTIVE BLENDED PROCESS SALARY UP TO 4.5 LPA + INCENTIVES + FREE CABS. (# LOCATION JAIPUR #) Call HR Sanjana TO Schedule Your Interview @ 9257048576 Drop your Resume # virtuetechjobs@gmail.com Role & responsibilities:- Provide Voice & chat support to customers through various channels (e.g., chat & Call). Handle customer queries and concerns via phone calls, resolving issues promptly and efficiently. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve daily targets and improve overall performance metrics. Utilize blended process techniques to resolve complex customer issues escalated from semi-voice processes. Preferred candidate profile:- Strong communication skills with excellent written English proficiency for effective email writing and query solving. Good Technical Knowledge related to Computer & Software. Ability to work on semi-voice processes, including voice support if required. Excellent English communication skills for effective email writing and verbal communication during Call & chats. Any Graduate and Post Graduate Can Apply. Immediate Joiner. Perks and benefits:- Monthly Incentives 5.5 Days Working Free Cabs Paid Leaves Yearly Bonus Call HR Sanjana TO Schedule Your Interview @ 9257048576 Drop your Resume # virtuetechjobs@gmail.com

IT Support Engineer -Hyderabad - Work from office Address: Sy.Nos.101/2, Genome Valley Lalgadi Malakpet,Ranga Reddy District, Shameerpet, Telangana 500101 Job Description: Oversee IT infrastructure and support at Hyderabad facility ensuring the effective operation and maintenance of all IT systems and services. Provide technical support to end-users via service desk portal, email, phone, and in-person. Install, configure, and maintain desktop and laptop systems, printers, and other IT equipment. First level troubleshooting of software, hardware, and network issues and escalate as needed. Experience working on Dell servers and storage systems, Veeam Backup & Tape library, Fortinet Firewalls, Switches & APs, Service Now ticketing system etc. Perform routine maintenance and updates on systems to ensure security and performance. Assist with IT asset management, including inventory and lifecycle tracking. Maintain documentation of systems, procedures, and user support logs as per IT and regulatory requirements. Ensure security best practices and compliance with company policies. Provide support during system upgrades, migrations, and deployments. Preferred to have prior experience in working with Pharma/CRO/Life Science companies Any other IT Support jobs/tasks assigning by reporting manager/Supervisor. Skills and Qualifications: Bachelors degree in information technology, Computer Science, or IT related field. Minimum of 3-6 years of experience IT support. ******************************************************************************************* If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884 Notice Period: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC:

Lead and mentor a team of IT engineers in the design, implementation, and support of IT infrastructure and systems. Oversee the development of system architectures, ensuring alignment with business objectives and scalability requirements. Develop, test, and deploy complex IT solutions, ensuring high availability, reliability, and performance. Collaborate with other departments to identify technical requirements and implement solutions. Manage the day-to-day operations of IT systems, ensuring minimal downtime and optimal performance. Provide leadership in troubleshooting, resolving complex technical issues, and implementing improvements. Oversee the implementation of security best practices and disaster recovery strategies. Stay up-to-date with emerging technologies and industry trends, recommending new tools and practices as needed. Lead efforts to automate processes, improve system performance, and reduce operational costs. Develop documentation and training materials to facilitate knowledge sharing and system usage across the organization.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Duties and Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 2+ years of experience in desktop support and must have 1 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Duties and Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Supervisory Roles: Provide training and leadership to junior team members. Deliver and review service and submit reports. Oversees and leads a team of desktop support engineers for strong delivery of day-to-day Navigate direction and be accountable for operation. Process driven for escalations relating to the operation. Manage the capacity and performance of a team of desktop support specialists. Continuous program improvement. Presentation of credible/competent knowledge of technologies that support the customer’s business. Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 5+ years of experience in desktop support and must have 2 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Proven supervisory skills Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Supervisory Roles: Provide training and leadership to junior team members. Deliver and review service and submit reports. Oversees and leads a team of desktop support engineers for strong delivery of day-to-day Navigate direction and be accountable for operation. Process driven for escalations relating to the operation. Manage the capacity and performance of a team of desktop support specialists. Continuous program improvement. Presentation of credible/competent knowledge of technologies that support the customer’s business. Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 5+ years of experience in desktop support and must have 2 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Proven supervisory skills Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: Duties and Responsibilities: Installation, configuration and on-going usability of desktop computers, peripheral equipment and software Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards Configuration and support of printers in a Windows network environment Create, test and develop current Workstation images Support for all Windows services and desktop applications End user support on all corporate platforms including mobile devices Regular maintenance and updates to all applications and desktop hardware Handling the inventory and preparation of new and/or old equipment Creating Technical documentation for staff Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve Providing high quality first/second line technical support to all internal users in local office and remote locations Working with the management to improve systems and user relations Following up issues with users to ensure that problems are resolved and customer service is improved Conduct remote and onsite troubleshooting Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Qualifications: Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration Demonstrated experience effectively collaborating with other functions College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications Requires 2+ years of experience in desktop support and must have 1 year experience supporting international and or global organizations Must have experience working with ticket-based systems (Service Now) for registering incidents and requests Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus ITIL Foundation Certification Requirements and Skills: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Service Now) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously Strong Learning capability and commit to self-development Core competency & Associated behaviors for the job Always think and act with the customer in mind - Understand customer Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Greeting!! We are hiring for Store Helpdesk Only graduate Freshers - 3.5 lpa Experience UG/ Graduate - 5 lpa UK Rotational Shift 5 days of working, 2 days off Location: Whitefield For further queries call or share your cv on whatsapp HR Muskaan 8884496984 HR Akash 8884496981 HR Sam 9513900440 Role & responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware, software, and network problems. Identifying the root cause of issues and developing effective solutions. Providing step-by-step instructions to users on how to resolve problems. Escalating complex issues to appropriate internal teams when necessary. System Installation and Configuration: Installing and configuring hardware and software. Ensuring compatibility between different systems and components. Setting up user accounts and profiles. User Support and Communication: Responding to user inquiries via phone, email, chat, or other channels. Providing timely and accurate information and feedback. Educating users on how to use software and hardware. Maintaining good communication and professional relationships with clients. Documentation and Knowledge Management: Documenting technical information, solutions, and procedures. Maintaining knowledge bases and documentation resources. Creating and maintaining procedural documentation for troubleshooting and usage. System Maintenance and Monitoring: Monitoring system performance and identifying potential problems. Performing routine maintenance tasks, such as software updates and hardware checks. Ensuring the smooth and efficient operation of IT systems. Other Responsibilities: Assisting with software installations and implementation plans. Collaborating with other IT teams to resolve system issues. Testing new technologies and evaluating their performance. Staying up-to-date with the latest technologies and trends. Preferred candidate profile Graduate freshers with PDC Good technical knowledge Candidates should be aware of new technologies Thanks and regards, Rivera Manpower Services

VXI Global Solutions, LLC is looking for IT Support Technician to join our dynamic team and embark on a rewarding career journey. Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow-up tests. Assisting physicians during non-evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up-to-date with cardiological developments by attending conferences and participating in research projects