1128 It Support Jobs - Page 36

Design, develop, and test hardware systems and devices Debug and troubleshoot hardware issues Integrate and verify hardware components Create verification plans and follow QA procedures Maintain and upgrade existing hardware system Required Candidate profile Ensure compliance with industry standards and project plans Keep hardware updated with latest technologies Document hardware designs and functionality

Eligibility Criteria: Candidates should be comfortable in fieldwork. Good written and verbal communication. Customer-service focus. Work Experience in help desk support, tech support, non-tech support, and software support would be required. Must have a 2-wheeler and a laptop Must be well-versed in the Local Language Roles and Responsibilities: Can visit our Restaurant Partners in the Field Provide service and customer support during field visits Install our POS software in their System / Device Give training about our product to our client Diagnose errors or technical problems and determine proper solutions to resolve their queries Build positive relationships with customers Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to understand the root of the problem quickly Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Ensure all issues are properly logged Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Need desktop engineers for one month only, Only immediate joiners apply. Location is Malad Mumbai and salary is 18K fixed all in hand no deductions. Need joining from Tuesday. Only one month project.

HI Warm Greetings, We Are Hiring! You can call /whatsapp and book your interview slots Ananya 8884496986 ananya.rivera24@gmail.com We are looking for G raduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates . If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities : Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration , and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications : Graduate in any discipline (freshers are welcome) Strong knowledge of technical role Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts Why Join Us? Competitive salary package Growth opportunities within the company Training and development programs A supportive and collaborative work environment Technical Support - Store Desk Help(Voice Process Role) Eligibility: Graduates with strong communication in English Shift: Day Shift only Working Days: 5 days a week CTC: Up to 5 LPA Experience: Freshers or candidates with customer support experience preferred Key Responsibilities: Handle customer queries and provide effective solutions Communicate clearly and professionally in both English Maintain accurate records of customer interactions Collaborate with team members to improve customer service Regards, Ananya 8884496986 ananya.rivera24@gmail.com Rivera Manpower Services

HI Warm Greetings, We Are Hiring! You can call us /whatsapp and book your interview slots Rinky:7996180830 We are looking for G raduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates . If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities : Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration , and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications : Graduate in any discipline (freshers are welcome) Strong knowledge of technical role Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts Why Join Us? Competitive salary package Growth opportunities within the company Training and development programs A supportive and collaborative work environment Technical Support - Store Desk Help(Voice Process Role) Eligibility: Graduates with strong communication in English Shift: Day Shift only Working Days: 5 days a week CTC: Up to 5 LPA Experience: Freshers or candidates with customer support experience preferred Key Responsibilities: Handle customer queries and provide effective solutions Communicate clearly and professionally in both English Maintain accurate records of customer interactions Collaborate with team members to improve customer service Regards, Rinky

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Upto 4 LPA + Allownces and Incentives 24*7 US Shift Both Way Cab 5 Days Working 2 Days Off Interview - Virtual Location - Pune Contact- Surbhi (8905959447)

: 2025-05-14 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified Additional Comments: Key Responsibilities: Manage the inventory of hardware and software assets, ensuring accurate tracking and reporting. Coordinate the refresh cycle for hardware and software, ensuring timely upgrades and replacements. Develop and maintain detailed inventory records, including asset tags, serial numbers, and warranty information. Analyze inventory data to identify trends and opportunities for cost savings and process improvements. Collaborate with IT support teams to ensure seamless deployment and maintenance of hardware and software assets. Assist in the development and implementation of policies and procedures for inventory management. Generate reports on inventory status, refresh cycles, and other key metrics for management review. Ensure compliance with organizational standards and industry best practices for inventory management. Qualifications: Minimum of 3 years experience in IT inventory management, with a focus on hardware and software assets. Proven experience in managing refresh cycles for hardware and software. Strong analytical skills, with the ability to analyze data and generate reports. Excellent organizational and attention to detail. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Experience with inventory management software and tools. Knowledge of information security and compliance standards related to IT asset management. Ability to work independently and manage multiple tasks simultaneously. . Privacy Policy and Terms: Click on this link to read the Policy and Terms

: 2025-05-14 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified Job Summary The Hardware/Software Reclaim/Disposal Lead will overse the reclaim and disposal/decommissioning process for hardware and software assets, ensuring compliance with organizational standards and industry regulations in the APAC region. Responsibilities include, but are not limited too: Develop and implement policies and procedures for the secure and environmentally responsible disposal of IT assets. Coordinate with vendors and service providers to manage the reclaim and disposal/decommissioning process. Track and report on the status of reclaimed and disposed assets, ensuring accurate record-keeping. Collaborate with IT support teams to ensure the secure removal of data from hardware assets prior to disposal. Lead initiatives to improve the efficiency and effectiveness of the reclaim and disposal/decommissioning process. Ensure the rigorous application of information security and information assurance policies, principles, and practices to the reclaim and disposal process. Generate reports on reclaim and disposal activities for management review. Experience/Qualifications Minimum of 5 years experience in IT asset management, with a focus on reclaim and disposal processes. Proven experience in managing the secure and environmentally responsible disposal of IT assets. Strong understanding of hardware and software reclaim and disposal/decommissioning processes. Excellent organizational and project management skills. Ability to analyze data and generate reports to inform decision-making. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Experience with asset management software and tools. Experience in Service Now a plus. Knowledge of information security and compliance standards related to IT asset management. Ability to work independently and manage multiple tasks simultaneously. Education: A University Degree or equivalent experience and minimum 5 years prior relevant experience . Privacy Policy and Terms: Click on this link to read the Policy and Terms

Primary Functions Application Support: Provide technical support for healthcare applications, troubleshoot issues, and ensure timely resolution to maintain client satisfaction. Customer Training: Develop and deliver comprehensive training programs for end-users to maximize the effective use of applications. Customer Support: Serve as the primary point of contact for client inquiries, offering exceptional customer service and technical guidance. Documentation: Create and maintain user guides, training materials, and support documentation for both internal and client use. Communication: Facilitate clear and timely communication with clients, vendors, and internal teams to align on project goals and deliverables. Minimum Qualifications: Bachelor s degree in information technology, Computer Science, Healthcare Informatics, or a related field. 5+ years of experience in IT support, application management, or related roles. Strong understanding of customer support practices, with a demonstrated ability to resolve technical issues efficiently and empathetically. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences. Proven ability to develop and deliver effective training programs for end-users. Preferred: Clinical Healthcare Experience is highly preferred Familiarity with healthcare IT systems, electronic health records (EHR), and other clinical applications is a plus. Soft/ Behavior Skills: Customer-focused mindset with a proactive and problem-solving attitude. Strong organizational skills, including the ability to manage multiple tasks and prioritize effectively. Ability to work independently and collaboratively within a team-oriented environment. Attention to detail and commitment to delivering high-quality outcomes. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Quality Management (QM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead team meetings to discuss progress and challenges- Implement best practices for efficient system support- Mentor junior team members for skill development Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Quality Management (QM)- Strong understanding of SAP modules integration- Experience in SAP system configuration and customization- Knowledge of SAP data migration tools and techniques- Hands-on experience in SAP system testing and validation Additional Information:- The candidate should have a minimum of 5 years of experience in SAP Quality Management (QM)- This position is based at our Coimbatore office- A 15 years full time education is required Qualification 15 years full time education

Join our IT Support team Would you like to support users and keep systems running smoothly? Join our IT Support team This IT Engineering team provides 24/5 support for applications using modern technology, aiding internal business functions. Collaboration occurs with various teams and units to ensure application support and services delivery. Partner with the best As a Systems Support Engineer Senior, oversee support for cloud and on-premises applications. Collaborate with stakeholders and teams to understand IT application needs. Troubleshoot issues, guide the team, and deliver effective resolutions. As a Systems Support Engineer Senior, you will be responsible for: Providing support and mentorship for other Linux/application engineers within the team. Identifying and implementing automation best practices for existing products and processes. Owning the problem resolution and collaborating with internal teams. Understanding architecture, establishing processes, and analysing technical issues on on-premises and cloud applications. Collaborating with our support, operations and engineering teams to investigate and troubleshoot complex problems. Enhancing system monitoring for faster error detection, improving performance, reliability, and service restoration processes. Do what you love To be successful in this role you will: Possess 7+ of experience with cloud technologies (Azure), Openshift, Data IQ, integrations, and global support. Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores Have experience providing technical solutions & support to Enterprise customers. Demonstrate expertise in Linux, SQL, Cloud Technologies, Configuration Management tools, and scripting languages like Python. Exhibit availability, responsive mindset, demonstrate communication, collaboration skills, and build trusting relationships effectively. Possess expert level experience in a DevOps and SysAdmin role working with large scale distributed systems Work in a way that works for you Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

SUMMARY Opening for service desk role for Bangalore location. Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Requirements Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Benefits: Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore or Hyderabad Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support.

: Job Title- Production Support Analyst, AS Location- Pune, India Role Description L2 Technical Application Support What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture, and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support. Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors. Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. The candidate may have to work in shifts as part of a rota covering APAC and EMEA hours between 06:30 IST and 10:30 PM IST (2 shifts) Weekend coverage may need to be provided on rotational basis. Your skills and experience 6 to 8 years providing hands on IT support and interacting with application end users. Preferred: Experience in an investment bank, financial institution, or large corporation. Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma). Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Understanding of ITIL / SRE best practices for supporting a production environment Preferred: Experience in Google Cloud Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. TECHNICAL COMPETENCIES Experience using operating systems such as UNIX, Linux and Wintel from the command line interface. Knowledge of commands need to navigate, troubleshoot issues and provide status of these systems. Preferred: Familiarity with coding language such as JAVA and .Net or Perl/Shell scripting. Preferred: Experience with Java hosting environments like WebSphere, Tomcat etc. Ability to write SQL to extract and patch data in Oracle databases as well as monitor database health and performance. Experience of monitoring tools such as Geneos and New Relic. Experience and hands-on on IBM BPM, Camunda , WAS etc. (preferred) Experience on RPA platforms like Blueprism/Chatbots (Preferred) Experience in Devops/SRE. Knowledge and development experience in Ansible automation. Experience in shell scripting, python. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

IT Support Engineer Job Description We are a fast-growing company in the Pharmaceutical Industry, looking for a IT Support Engineer. Vacancy Location Ahmedabad Education Any IT or networking related course / degree (B.sc, Diploma etc) Ability to work independently and as part of a team. Desired Candidate Profile Troubleshoot windows hardware and software issues Configuring and troubleshooting Microsoft Outlook Printer scanner configuration and Basic Printer Troubleshooting Basic Knowledge of Networking (LAN-WAN-WIFI) CCTV Camera Installation Basic Knowledge of Active Directory Knowledge on OS installation of Windows 10 Windows 11

Full-time Bengaluru - Indiranagar About the Job As a Business Development Associate at Teal India, you ll be the face of our company engaging with potential clients, understanding their needs, and showcasing how our services can add value to their business. Your efforts will directly contribute to Teal s growth, reach, and impact across markets. Responsibilities Initiate contact with potential clients via emails, calls, or in-person meetings. Demonstrate Teal s products and services clearly and confidently. Understand client requirements and align our offerings to meet their needs. Build and nurture long-term relationships with clients. Collect feedback from clients and collaborate with internal teams for product improvement. Guide and train clients on how to effectively use our platform or services. Address and resolve client concerns in a timely and professional manner. Spot opportunities for upselling and contribute to revenue growth. About you We are looking for someone who: Has excellent verbal and written communication skills. Has strong understanding of client needs and a problem-solving mindset. Has the ability to build rapport and maintain trusted relationships. Is proactive and adaptable in responding to client issues or unexpected challenges. Apply for the Job If youre a people-person with a passion for creating impact and driving growth, we d love to hear about you!

WW RR&S is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon s commitment to deliver on the Climate Pledge (Net Zero Carbon) - the 4 Zeros . We have an eye to the future - we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns, recommerce, and sustainability. Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus. Primary responsibilities of the System Development Engineer include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth s most customer-centric company and through WW RR&S, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team! The Amazon WW RR&S is looking for a System Development Engineer who will join the team which supports all software application responsible for shipment, item availability, customer promises, shipment optimization and other functions related to fulfillment services process. Your problem resolving skill will benefit customers directly, insuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. - 4+ years of non-internship professional software development experience - 2+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience - Knowledge of systems engineering fundamentals (networking, storage, operating systems) - Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby - Experience with PowerShell (preferred), Python, Ruby, or Java - Experience working in an Agile environment using the Scrum methodology - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems - Experience in automating, deploying, and supporting large-scale infrastructure

Back Key Responsibilities Application monitoring and support Manage traffic diversion during deployments Validation of code deployment success Post deployment health monitoring and reporting Production patching and monitoring activities for in scope applications (Liveliness Probe, DataGrid, SOSS, POD restarts) Monitor and action the alert using Bell Monitoring Tools (Dynatrace, BAM, Grafana) Monitor of DB server to verify through daily sanity check Verify Table Space / Disk Space status and warn if its reaching capacity Verify Memory and Processor usage and warn if its reaching capacity Production Monitoring Diagnosing and tracking Incidents and problems with Severity Critical (P1) and High (P2) through to Resolution Providing the required Production Logs or access to Production Logs to analyze the incidents Provide the Root Cause Analysis for all Critical Incidents Repairing data and associated work caused by invalid data where validation code does not exist or where a -documented Incident caused by a transaction results in failures Providing workarounds for Critical and High Incidents Updating relevant system, configuration or process documentation Document and promptly notify Bell of any emergency changes required Participate in AMS Operations Governance meetings (assumed to be bi-weekly) Responding to Application-related questions, performing data extraction as required Handling ad-hoc requests from end users for information, queries, or reports Providing holiday support coverage Performing peak period monitoring and reporting for specific critical applications Perform daily health checks for Critical applications Preferred Qualifications Bachelor Degree Computer Science What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues.

Provide end-to-end IT support for VIP users, especially the CEO and management group. Ensure optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. Deliver high levels of responsiveness, discretion, and professionalism. Lead and manage a team of DSS engineers operating on a 24x7 shift basis. Monitor team performance, provide coaching, and ensure adherence to SLAs. Coordinate shift schedules and maintain consistent support coverage. Oversee daily IT infrastructure operations and end-user support activities. Ensure adherence to IT policies, procedures, and best practices. Coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting. Provide expert support for Apple platforms (macOS and iOS).

Job description- Executive - IT Role & responsibilities IT Asset support & maintenance 1. Managing and monitoring all installed network appliances, systems, and related infrastructure (cloud and on-premise). 2. Handle daily technical support activities on desktop, laptop, Linux, mac devices, printer, scanner, WIFI, CCTV, EPABX, biometric device, etc. Troubleshooting 1. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. 2. Installing, configuring, testing, and maintaining network-related operating systems, and applications/software/management tools. 3. Provide expertise for the overall network systems infrastructure and its support as it relates to all IT technologies. 4. Provide support, troubleshooting on door lock biometric device, adding new user, revoking door access exit employee, daily and monthly attendance report generation. 5. Setup google meet, Microsoft teams, and zoom meeting with conference room display. G-suite Admin 1. Maintain google workspace admin panel. 2. User creation & configuration with mail signature. 3. Backup G Suite data if needed. 4. Secure user authentication, Reset password. 5. Gmail storage up-gradation. 6. Watch Out for Abnormal Usag IT Asset management 1. Maintain complete organization IT asset details. 2. Maintenance IT materials invoice records. 3. Gathering a detailed inventory of an organization's hardware, software, and network assets. 4. Assign asset responsibilities to employees. 5. Ensure audit compliance for the IT assets. 6. Collaborate with management to define cost savings, asset compliances, and service improvements. 7. Monitor software licenses to ensure they comply with license agreements and usage standards. 8. Check IT asset warranties details for branded systems Corporate Account Management- 1. Maintain corporate accounts like GoDaddy, Bitdefender Gravity zone Antivirus, Microsoft account management, Tally Prime, etc. 2. Monitor validity, and renewal process for corporate accounts to ensure they comply with license agreements and usage standards. Tally Data Backup 1. Take backup daily basis tally data from the cloud tally server. 2. Troubleshoot cloud tally server when the issue occurred, remote tally setup, user creation, payment processing for tally cloud subscription, etc. 3. Provide tally data (old/live) to accounts team while require. Preferred candidate profile * Should be preferably a BCA or Any Graduate with IT Diploma/ Certification. * Should have a minimum experience of 2-3 years in similar role.

Looking for an Infrastructure engineer who is detail-oriented and proficient with Technologies, Operating systems, networking, Software, and Hardware. The engineer will be responsible for installing, configuring, maintaining, and administrating Windows servers, operating systems, active directory, and VMware. Provided complete IT technical support services and assisted global IT infrastructure setup for Greenfield project Management teams to ensure efficient business processes. Daily Administration & IT/IS Support for Plant Vadodara and Warehouse. Administrating/Monitoring Windows 2012, 2008, PhysicalVMWARE Servers, Application Server, Domain Server, File Server. Work with end-users, resolving their software and hardware issues in an Efficient manner. Configuration of iPhones, Smartphones & IPad, etc. Mail ID and Windows ID creation and configuration CCTV setup and maintains To ensure strict adherence to Companies security policies like portable devices restrictions etc. Active Directory administration for all India locations, Manage Users, groups, and support. Assist, Plan & Implement the up- gradation of Hardware Software on Live Servers Inventory records and License for all IT Assets (software and Hardware) Established process improvement strategies that drove positive changes and resulted in a 100% IT incident remedy rate. BCPDR Plan for IT Infrastructure. Liaising with the external agencies to ensure timely completion of the projects Incorporating technical zero fault suggestions for efficient implementation with the Department Heads. Supervising the use of IT inventory and consumables and ordering as and when required for I T Maintenance and Server room functions Imparting IT Orientation to New Recruits. Planning Prepare yearly CAPEX budget for IT India as per requirements. And Monitoring Vendor Management (ISP/IT consumable/Hardware ) UPS.

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed. Must have the ability to navigate through multiple web applications while assisting Users. Ability to prioritise and manage workload. Experience using Microsoft Office Suite. Must have Incident Management knowledge. Responsibilities Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner. Should follow the process guidelines, SLAs and TATs set by the Organisation. Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues. Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases. Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc). Should utilise the resources appropriately to contact the User. Example Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues. IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues Tickets in their absence. Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields). To accurately log all customer interactions appropriately in the Organisations ticketing tools (Jira). Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed. Must answer continuous calls (back-to-back) without compromising on quality. Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users). Should have the ability to manage multiple tickets concurrently. To carry out any other reasonable duties and responsibilities.

Looking for an Infrastructure engineer who is detail-oriented and proficient with Technologies, Operating systems, networking, Software, and Hardware. The engineer will be responsible for installing, configuring, maintaining, and administrating Windows servers, operating systems, active directory, and VMware. Provided complete IT technical support services and assisted global IT infrastructure setup for Greenfield project Management teams to ensure efficient business processes. Daily Administration & IT/IS Support for Plant Vadodara and Warehouse. Administrating/Monitoring Windows 2012, 2008, PhysicalVMWARE Servers, Application Server, Domain Server, File Server. Work with end-users, resolving their software and hardware issues in an Efficient manner. Configuration of iPhones, Smartphones & IPad, etc. Mail ID and Windows ID creation and configuration CCTV setup and maintains To ensure strict adherence to Companies security policies like portable devices restrictions etc. Active Directory administration for all India locations, Manage Users, groups, and support. Assist, Plan & Implement the up- gradation of Hardware Software on Live Servers Inventory records and License for all IT Assets (software and Hardware) Established process improvement strategies that drove positive changes and resulted in a 100% IT incident remedy rate. BCPDR Plan for IT Infrastructure. Liaising with the external agencies to ensure timely completion of the projects Incorporating technical zero fault suggestions for efficient implementation with the Department Heads. Supervising the use of IT inventory and consumables and ordering as and when required for I T Maintenance and Server room functions Imparting IT Orientation to New Recruits. Planning Prepare yearly CAPEX budget for IT India as per requirements. And Monitoring Vendor Management (ISP/IT consumable/Hardware ) UPS

Experience: 7-10 Years Category: Software Development/ Engineering Shift: Rotational shift Main location: Bangalore/Chennai/ Hyderabad/Pune/Mumbai Employment Type: Full Time Education Qualification: Bachelors degree in computer science or related field or higher with minimum 3 years of relevant experience. Position Description: Responsibilities: Support Windows/ Red hat Upgrade Server Clean ups across the estate for unused /old jars that create violations and flagged by Flexera/ Tenable Scan. DB, JBoss Red hat, IIS TSS fixes. Middleware/ DB upgrade like MQ, Mongo, PostgreSQL. WWF / TCCM / TSS OS Management /Fixes. Collaborate with respective infrastructure groups to remediate TCCM/TSS Security vulnerabilities on Unix and Windows platform Collaborate with respective TI and application groups for upgrading various infrastructure technologies. Resource Profile Requirement: Strong RedHat Linux OS and Windows OS administration / Upgrade experience Working experience with RedHat JWS and JBoss middleware technology Working experience with Database, Middleware and programming language upgrade Experience with Firewall, SAN/NAS storage technologies Working knowledge with DevOps methodologies, tools, and automation (pipeline) (Nexus, Artifact, Jenkins, Artifactory) is a valuable addition. Must-Have Skills: Experience in RedHat Linux and Experience in Devops. Knowledge in Database, Middleware and any programming language Skills: DevOps English Firewalls Middleware Storage Wintel/Windows Server

Monitoring and maintaining network devise, Laptops, desktop’s and workstations of Ubuntu, Windows and MacOS operating systems. The installation, configuration and upgrade of new hardware and software in support of the company's goals. Health insurance Provident fund