IT Support Executive

Job Description

Key Responsibilities: Provide Level 1 support for desktops, laptops, VoIP phones (including IP phones), and network devices. Perform OS installation, updates, patching, and basic configuration. Configure and troubleshoot IP-based devices such as printers, surveillance cameras, and VoIP systems. Basic network configuration, including IP addressing, subnetting, VLANs, and Wi-Fi. Monitor and support LAN/WAN infrastructure and escalate complex issues to senior engineers. Assist with Active Directory user management – password resets, account creation, permissions. Provide hands-on support for office hardware including printers, projectors, docking stations, routers/switches. Maintain asset inventory and documentation of IT systems and support activities. Support server room activities including racking, cabling, and routine hardware checks. Coordinate with vendors for warranty support or hardware replacements. Set up and configure email accounts (Outlook, webmail). Maintain antivirus and endpoint security systems across devices. CCTV/IP camera setup, monitoring, and basic troubleshooting. Learn and support backup and restore operations for user data. Required Skills and Knowledge: Basic knowledge of IP addressing, DHCP, DNS, and network troubleshooting. Familiarity with VLANs, switches, and routers (basic configuration). Hands-on experience with Windows 10/11 (Linux will be a plus). Knowledge of cabling standards and RJ45 connector. Basic understanding of Windows Server 2016/2019/2022 (Linux will be a plus). Understand and troubleshoot using the OSI Model layers (e.g., physical layer, network layer). Understanding of OSI layers and their role in networking. Experience in installing/configuring desktops, laptops, and peripherals. Awareness of IT security best practices (e.g., antivirus, patching). Knowledge of routing protocols (Static and Dynamic such as RIP, OSPF, EIGRP); having these skills will be a plus. Job Types: Full-time, Permanent Pay: ₹10,014.72 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Shift: Day shift Work Location: In person