IT Support Executive

Alliance Web Solutions Pvt Ltd

1 years

1 Lacs

Noida, Uttar Pradesh

Posted:4 days ago| Platform: SimplyHired logo

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Skills Required

Microsoft Word Microsoft Excel English Master's degree Bachelor's degree Business Administration In-person MBA Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Company: Alliance Web Solution Pvt. Ltd.
Company Website: https://www.indiainternets.com/

Email Id: [email protected]

Contact Number: 9999508919/ 8810328825

Designation: Technical Support Executive/ Technical Support Engineer

We are urgently looking for Technical Support Engineer/ Executive with 6 months to 1 year of experience.
Company: Alliance Web Solution Pvt. Ltd.Designation: Technical Support Executive/ Technical Support Engineer.

JOB DESCRIPTION:

Respond to customer queries via phone, email, or chat in a timely and professional manner.
Diagnose and troubleshoot Email and Web Hosting issues.
Help in installation of Email for client via Phone, Email or AnyDesk.
Follow up with customers to ensure issues are resolved..
Invoice Generation: Prepare and issue accurate invoices to clients on a regular basis.
Renewal Reminders: Monitor client contract timelines and proactively send reminders for upcoming renewals.
Payment Follow-up: Follow up with clients on pending payments and ensure timely collections.
Client Telephonic Support: Address client queries and concerns over the phone, providing clear, courteous, and solution-focused assistance.

Key Skills & Qualifications:

Bachelor’s degree in any field.
Strong communication skills over phone and email.
Proficiency in Google Drive, Microsoft Word, and Excel.
Prior experience in a client-facing or service-oriented role is an advantage

Experience: 6 months to 1 year

Location: Noida

Qualifications: Any Graduate(B.Tech, MBA, MCA do not apply)

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Shift:

Day shift

Application Question(s):

Have you done any Internship?
Are you comfortable with the office location i.e. Noida sector 64?
What is your salary expectation?
Rate your communication skills on the scale of 10?

Work Location: In person

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