IT PharmaCloud Expert Soham ERP

Role & responsibilities

PharmaCloud ERP Responsibilities:

• Provide full-cycle functional and technical support across all

  Soham ERP PharmaCloud modules

  (Production, QA/QC, Regulatory, Inventory, Engineering, HR, etc.).
• Troubleshoot ERP-related issues, guide users, and act as the point of contact with the Soham ERP support team.
  
• Manage UAT, change requests, documentation, and training as per

  GMP, GLP, and 21 CFR Part 11

  guidelines.
• Ensure system validation, audit readiness, and proper functioning of QMS, BMR/BPR, and other regulated workflows.
  

Internal IT Support Responsibilities:

• Provide day-to-day troubleshooting for basic hardware/software issues: laptops, printers, antivirus, OS, application installs.
  
• Set up and support internal tech tools such as

  Chromecast, smart TVs, routers, video conferencing

  , and LAN/Wi-Fi systems.
• Ensure secure access to email, internet, and enterprise tools for all users.
  
• Support the configuration and maintenance of compliance-focused software and security systems.
  

Preferred candidate profile

• Bachelors or Masters in IT, Computer Science, or related discipline.
  

• 36 years of pharma IT experience

  , with

  2+ years on Soham ERP PharmaCloud

  .
• Strong knowledge of

  GMP, GLP

  , and

  ICH guidelines

  .
• Familiarity with

  analytical method development and validation

  processes.
• Hands-on experience with laboratory instruments like

  HPLC, UV/Vis Spectrophotometer

  , etc. (awareness-level for IT support roles).
• In-depth understanding of pharmaceutical standards, audit practices, and documentation protocols.
  
• Up-to-date knowledge of

  federal and industry regulations

  in pharmaceutical IT.
• Proficient in

  Microsoft Office Suite

  (Excel, Word, Outlook, PowerPoint).

• Basic computer and math skills

  to support calibration workflows and instrument integration.
• Strong attention to detail, good written and verbal communication skills.
  
• Working knowledge of

  PharmaCloud/PharmaSuite or other pharma ERPs

  .
• Ability to work independently, troubleshoot under pressure, and collaborate across departments.