It Infrastructure Manager

Job Description

Purpose of the Role The candidate will be responsible for Planning, setup, implementation, maintenance of IT Infrastructure, Cloud Infrastructure, IT Security and compliance. Qualifications and Experience Qualifications: BE / BTech / MCA Certification on any Cloud Infrastructure will be added advantage Experience: 9 -10 years of experience in IT Infrastructure Key Deliverable of the Role Experience in IT infrastructure management, systems administration, network troubleshoot and end-user services Administration of AD, O365, Switches, Firewall, Gateway and Endpoint Security Hands-on skills on Zscaler, FortiGate, Sophos Endpoint security measures Worked on Manage Engine Asset Inventory and IT Helpdesk Ticketing System Experience in setup VC Applications like MS Teams, Google Meet and Zoom Skills, Softwares and Competencies 1. Hardware & Software Support Install, configure, and troubleshoot of laptops, printers and mobile devices Basic hardware replacement (RAM, HDD/SSD, batteries, etc.) OS installation and configuration (Windows, Linux, macOS) Application/software deployment and issue resolution 2. Network & Connectivity • LAN/WAN troubleshooting and support • Wi-Fi access point management and configuration • VPN configuration and remote user support 3. User Access & Identity Management • Active Directory (user creation, password resets, group policy updates) • Email account setup and permissions (Office 365/Exchange) • Cloud drive and folder access permissions like OneDrive and Durva 4. Security & Compliance • Endpoint protection and antivirus management (e.g., Sophos, Defender) • Security patching and software updates • Awareness of basic IT security policies and user best practices 5. Ticketing & Incident Management • Experience with ticketing tools (Zoho Desk, ServiceNow, Freshservice, Jira, Salesforce) 6. Tools & Technical Proficiency • Remote support tools (AnyDesk, TeamViewer, RDP)