IT Helpdesk Executive – US/CA Shift

Location: Mohali, India
Employment Type: Full-Time, Permanent
Shift: Night Shift

Job Description:

Join our fast-paced team as an IT Helpdesk Executive, handling technical support for US customers. You’ll address queries related to system software, peripherals, email configurations, and networking issues.

Key Responsibilities:

• Respond to customer inquiries through calls and chat.
• Diagnose and resolve issues in MS Office, Outlook, printers, smart speakers, etc.
• Guide users through step-by-step solutions.
• Maintain a customer-focused approach with timely resolutions.

Requirements:

• Fluency in English (written and verbal).
• Good knowledge of IT systems and networks.
• Experience with smart devices and peripherals preferred.

Education & Experience:

• Graduate (preferred).
• 1+ year experience in a similar profile.

Salary: 10–15% hike on current CTC (Negotiable)

Job Types: Full-time, Permanent

Pay: ₹20,556.50 - ₹30,691.80 per month

Shift:

• Night shift

Work Location: In person