IT Engineer - Dynatrace Integration Specialist

Job Title: IT Engineer - Dynatrace Integration Specialist

Key Responsibilities:

Liaise between the application teams and the Dynatrace platform team for the set-up, implementation and configuration of Dynatrace across all applications.

Train and help the application teams to configure Dynatrace for new and existing applications, ensuring proper monitoring and performance tracking.

Guide application teams for

o the development and implementation of synthetic monitoring scenarios to simulate user interactions and identify potential issues before they impact end-users.

o the definition and configuration of alarms to promptly alert relevant teams of any performance or availability issues.

o writing event documentation and incident resolution guidelines

o creation of automatic tickets in the Service Now ticketing system.

Contribute to the definition of Monitoring Compliancy levels for applications

Perform Monitoring Compliancy audits and identify opportunities for improving the application monitoring and implement best practices to enhance system reliability and performance.

Qualifications:

Proven experience with Dynatrace setup and configuration.

Strong understanding of synthetic monitoring and alarm management.

Experience with ServiceNow or similar IT service management tools.

Problem-solving mindset with a focus on continuous improvement.

Experience in a similar liaison role between application and platform teams.

Experience in operational application management

o troubleshooting user issues and performing root cause analysis

o identifying recurring issues and ensuring long-term fixes

expertise in setting up alarming for Dynatrace and Splunk for different applications

o define and fine tune alerts

o integrate Dynatrace alerts in incident management tooling

Knowledge of ITIL practices and principles.

Soft skills:

Excellent communication and collaboration skills.

Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly.

project management "light skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities

Sense of accuracy (in monitoring configuration)

Be able to provide support and training to application teams with varying levels of technical expertise.