Intune Administrator

Endpoint Lifecycle Management & Configuration

• Lead deployment and lifecycle management of mobile and desktop endpoints via Microsoft Intune (MDM/MAM), supporting Windows, iOS, and Android platforms.
• Manage device enrollment methods including Windows Autopilot, Apple DEP, and Android Enterprise, ensuring consistent onboarding experiences.
• Oversee device provisioning, policy application, and user profile configurations aligned to business and security needs.

2. Compliance Policy Management & Conditional Access

• Define, implement, and manage compliance policies and configuration profiles using Microsoft Endpoint Manager.
• Configure security baselines such as encryption (BitLocker), Defender policies, passcode requirements, and firewall settings.
• Collaborate with identity and access teams to define and manage Conditional Access policies using Azure Active Directory.

3. Security & Endpoint Protection Controls

• Manage remote wipe, selective wipe, and lost device remediation procedures.
• Coordinate with cybersecurity teams to implement endpoint protection standards, VPN configurations, MFA enforcement, and mobile threat defense.
• Assist with device posture validation and threat detection integrations via Microsoft Defender for Endpoint.

4. Application and Patch Deployment

• Administer software distribution workflows and Windows Update for Business (WUFB) policies.
• Deploy OS patches, feature updates, and third-party applications to maintain a secure and updated device fleet.
• Maintain the software deployment catalogue and monitor installation compliance.

5. Monitoring, Analytics & Reporting

• Monitor device health, status, and compliance using Microsoft Endpoint Manager, Log Analytics, and Intune dashboards.
• Create and maintain dashboards, operational reports, and executive summaries for compliance and audit purposes.
• Participate in IT governance reviews and deliver metrics aligned to performance SLAs.

6. Operational Support & Collaboration

• Act as operation support for Intune-related escalations from regional IT teams and service desk.
• Provide guidance and mentoring to local administrators and regional business units on MDM best practices.
• Collaborate cross-functionally with security, cloud, and infrastructure teams to ensure consistent endpoint alignment with global strategy.

7. Documentation & Knowledge Management

• Maintain technical documentation including architecture diagrams, standard operating procedures (SOPs), deployment guides, and training materials.
• Contribute to the central knowledge base and change control processes.
• Continuously evaluate Intune feature releases and contribute to roadmap improvements.

Skills and Experience Requirements:

• Minimum 3 years of experience in managing Microsoft Intune/Endpoint Manager in a global enterprise setting.
• Proficient in Intune, Azure AD, Autopilot, Conditional Access, and Microsoft security baselines.
• Skilled in PowerShell scripting for automation, troubleshooting, and bulk policy deployment.
• Experience with Apple Business Manager, Google Enterprise Enrollment, and Android management platforms.
• Knowledge of Zero Trust architecture, endpoint protection integration, and modern access control practices.
• Deep understanding of Windows, iOS, and Android management ecosystems.
• Strong analytical skills in root cause analysis and issue remediation.
• Excellent verbal and written communication skills, with ability to interface across global teams.