1 - 6 years
1 - 6 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Role & responsibilities: Outline the day-to-day responsibilities for this role. International Customer voice(MNC OFFER) Rotational night shift Telesales Handle international inbound/outbound calls and resolve customer queries professionally Maintain high levels of customer satisfaction and service quality Follow communication scripts and troubleshoot common product/service issues Document interactions and escalate unresolved queries Meet KPIs including call handling time, customer satisfaction, and first-call resolution Adapt to different time zones and flexible shifts Use CRM tools to manage customer records and follow-ups .
BCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
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