International Customer Support Executive

Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING ITES MNCs - INTERNATIONAL CUSTOMER SUPPORT EXECUTIVE

Candidates residing in Pune & Bangalore may apply for the same.& outstation candidates need to relocate to Pune & Bangalore .

Salary:-

For freshers - Rs 3 to Rs 4.00 LPA

For 1+ years of experience Rs 6.25 LPA

5 working days

2 days off

Both sides cab facility

Any graduates

Excellent Communication

Location: Bangalore ( electronic city), Pune (hinjewadi)

Roles and Responsibilities in an International Process BPO (voice process):

• Engage with customers over phone calls, chats, mails to provide support, answer queries, and resolve issues in a professional and courteous manner.
• Address customer concerns and provide relevant solutions, ensuring satisfaction.
• Identify customer problems or concerns and offer timely and effective solutions.
• Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
• Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.
• Adapt communication style to fit the customers needs while maintaining service standards.
• Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
• Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).
• Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
• Continuously work towards improving personal and team performance through self-assessment and feedback.
• Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
• Offer empathetic solutions, ensuring a positive customer experience despite challenges.
• Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

or WA with resume and profile interested & location .

Yagyanshi 9821182648

Siya 7565006262

Areesha- 9628373763

Vanshika -9628373762

Laiba 9654201996

Divya -9821182650

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