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Home
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Spes Manning
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International Customer Support Associate

International Customer Support Associate

Spes Manning

0 - 5 years

2 - 6 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

International Voice Process Chat Support Blended Process Customer Service Communication Skills Bpo Operations

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Care Executive

Roles & Responsibilities

Handle inbound and outbound calls
to provide exceptional customer service.
Resolve customer queries
in a
professional manner
and ensure a high level of
customer satisfaction
.
Adhere to process guidelines
and consistently
achieve performance targets
.
Provide a world-class experience
to our international clients.

Requirements

Experience:
Freshers
with
excellent communication skills
are welcome to apply.
Prior experience in
BPO (International Voice/Chat)
or customer service will be considered a significant advantage.
Skills:
Strong communication and interpersonal skills.
A professional and customer-centric approach.
Flexibility:
Must be flexible to work in
rotational shifts
, including
night shifts
.

Work Schedule

Shifts:
Rotational shifts.
Days:
5 working days with 2 rotational offs.

Perks & Benefits

Salary:
An
attractive salary package
with
monthly performance incentives
.
Hike:
30% hike
on the last drawn salary for experienced candidates.
Facilities:
Cab facilities
for a comfortable commute.
Insurance:
Company-provided
insurance
.
Allowances:
Additional allowances will be provided.

Interview Process

The selection process is designed to assess your skills and includes the following rounds:

Telephonic Screening:
An initial conversation to assess your communication and basic skills.
HR Round:
Discussion with a member of our Human Resources team.
Versant:
An evaluation of your communication skills.
Ops:
Final round with the Operations team.

How to Apply

To apply for this position, please send your resume to:

HR Kiran

WhatsApp:
9225684444
Email:
[HIDDEN TEXT]
For any inquiries, feel free to reach out via email or WhatsApp.

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