International Customer Service

Job Description

Job Title- Customer Service Representative (US Process) Location- Powai, thane, malad Salary- upto 35 to 45k (based on last drawn) plus incentives Experience- 1 year international voice process Qualification- HSC/Graduate cab facility available Candidate must have excellent communication skills Connect on call or via whatsapp to know more about the requirements 9555655548 US process Roles and Responsibilities: (US healthcare Process) Agents shall respond to general questions or take information received via both inbound calls from Callers and outbound calls related to a Prescription Drug Plan Program. Calls will result from an outbound dialing system provided by Customer to be used on specific outbound calling campaigns mutually agreed. In general, agents will discuss questions related to, but not limited to, health benefits, eligibility status/use, claims inquiries, requests for member materials, primary care physician changes, prescription coverage, prescription benefits. Agents or supervisors may also make manual follow-up outbound calls in response to the caller's initial contact or shall perform offline activities including: Callbacks. Vendor is required to manually call back Callers as part of both the client Experience Survey and Call Quality program. During System Downtime, Agents may be required to document caller information using manual downtime forms Vendor shall ensure that adequate personnel are provided so that Customer's escalations are immediately addressed within twenty-four (24) business hours. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Provident Fund Schedule: Fixed shift Night shift US shift Supplemental Pay: Performance bonus Experience: International voice process: 1 year (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person