Infra Tech Support Practitioner

Project Role: Infra Tech Support Practitioner

Project Role Description:

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) for configured services running on various platforms, operating within a defined operating model and processes. Responsibilities include hardware/software support and implementing technology at the operating system level across all server and network areas, focusing on specific software solutions/vendors/brands. The role involves L1 and L2 troubleshooting (basic and intermediate level).

Summary:

As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remotely and onsite. You will implement technology at the operating system level across all server and network areas, focusing on L1 and L2 troubleshooting.

Roles & Responsibilities:

• Expected to be a Subject Matter Expert (SME)
• Collaborate and manage the team to perform tasks effectively
• Responsible for team decisions
• Engage with multiple teams and contribute to key decisions
• Provide solutions to problems for your immediate team and across multiple teams
• Implement new technologies for system enhancements
• Conduct regular system audits to ensure compliance
• Train team members on new technologies and best practices

Professional & Technical Skills:

• Must Have Skills:

  Proficiency in Contact Center Technology Capabilities

• Good to Have Skills:

  Experience with Contact Center Technology Implementation
• Strong understanding of contact center technologies
• Knowledge of telephony systems and call routing
• Experience in troubleshooting contact center software and hardware
• Ability to analyze and resolve complex technical issues

Additional Information:

• A minimum of 5 years of experience in Contact Center Technology Capabilities is required.
• This position is based at our Indore office.
• A Bachelor's Degree is required.