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Accenture
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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

site reliability engineering technical support incident management system architecture design principles rest technology solutions javascript microservices docker spring java service delivery design patterns oops troubleshooting data structures aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Site Reliability Engineering

Good to have skills :NAMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve troubleshooting issues, implementing technology solutions, and ensuring the smooth operation of services across various platforms. You will engage with both remote and onsite teams to address hardware and software challenges, contributing to the overall efficiency and reliability of the systems in place. Your role will require a proactive approach to problem-solving and a commitment to maintaining high standards of service delivery.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and implement improvements as necessary. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Site Reliability Engineering.- Strong understanding of system architecture and design principles.- Experience with cloud platforms and services.- Familiarity with automation tools and scripting languages.- Knowledge of incident management and response processes.
Additional Information:- The candidate should have minimum 5 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full time education is required.Qualification
15 years full time education

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Infra Tech Support Practitioner