Who are Inchcape
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.
We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
We have an exciting opportunity for an AR Supervisor in our team. The role would be leading and developing a team of customer-facing roles performing collections, analytics, and dispute resolution for one or more business channels.
Requires engagement and alignment with global and regional teams and drives & improves cash flow for the organization.
What you ll do:
Independently manage and drive collections also cash applications.
- Is expected to perform autonomously, initiate and manage complex cross-functional tasks, manage workload, and establish priorities.
- Is expected to set policies and procedures, maintain compliance, and implement best practices.
- Manage, coach, and develop direct reports and play a significant role in the career development of the team
- Engage in performance management to ensure each collector maintains a relevant skill level to perform the role
- Drive the Organization s Collections Strategy, improve efficiency, and implement collections tools and automations.
- Direct and control operational activities and ensure alignment with organizational processes, strategies, and methodologies
- Exploring upstream and downstream improvement opportunities by working with business partners, identifying root cause analysis, and building long-term solutions
- Work in partnership with relevant stakeholders to ensure collections activities are occurring in accordance with agreed KPI s.
- Build long-term customer relationships to improve the collection lift cycle.
- Building operational metrics and KPI s
- Ability to lead and contribute to other process areas like SOA creation and the DA process
- Demonstrate the ability to meet deadlines while managing BAU and other initiatives.
Who you are
- A strong individual with good communication skills, believing in engagement and building stakeholder relationships
- Collections management skills and behaviors that develop and sustain collections long-term
term strategies.
- Technical knowledge and practice care and conservation
- Effective time management
- Dynamic to the organization changes
- Self-driven individual who can align with organizational goals and grow within the company
- Team-management experience (3+ years)
Why Inchcape Shipping Services
We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to
Build a rich and rewarding career in our dynamic industry.
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Progress - we adopt new thinking and push for positive change in our industry.
In return, we will offer you:
A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
- A retirement savings plan
- Life assurance
- Holiday starting at 26 days
- Healthcare
- Competitive salary
- Employee Assistance Programme
- Career development and progression opportunities
- Values Award celebration events
- Team building days
Plus, much more!
If you think that you have the right skills, knowledge and attitude to join our team, then weinvite you to apply by simply clicking at the top of this advert!
#ISSthebiggerpicture
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers,
colleagues, contractors and other partners are central to our success and that we work in a diverse society. We
acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity
