In-Service Systems Engineer - Landing Gear, Braking & Steering Systems

You will be part of a dynamic team of engineers providing technical assistance to Airbus Customers for the complete in-service fleet of Airbus Commercial Aircraft. With Safety and Customer Satisfaction at the core of our missions, you will ensure timely responses and recommendations to daily queries/reports, as well as offer technical onsite assistance whenever necessary. You will be in direct contact with Customers and a variety of internal and external stakeholders on a daily basis. Your role will involve being the "Voice of the Customer" within the Airbus organization. To be successful in this role, you should hold a 4-year aeronautical engineering degree or equivalent qualification, along with 3 to 7 years of experience in relevant roles. Experience and/or knowledge of Landing Gears, Braking & Steering systems (ATA 32), airline operations, and strong interpersonal skills are essential. You should be service-minded, customer-focused, a team player, adaptable, and open to continuous development. Good presentation skills and negotiation proficiency in English, both written and spoken, are required. As part of the In-service systems engineering team, you will be responsible for Landing Gears, Braking & Steering Systems within the In-Service Engineering Centre Of Competence (COC). Your tasks will include: - Responding to customer engineering queries regarding Landing Gear Systems, Braking & Steering Systems for the entire Airbus commercial fleet and all customers promptly and accurately. - Providing on-site/virtual assistance as needed and following up with airlines or their representatives. - Ensuring all technical concerns raised by customers are assessed and addressed within the defined time frame. - Analyzing in-service events or queries to identify potential impacts on safety, airworthiness, reliability, quality, cost of operations, and passenger comfort. - Collaborating with relevant programs and design organizations to initiate corrective actions and ensure progress during the investigation phase. - Communicating in-service experience, maintenance activities, and significant issues to management, design organization, and suppliers. - Reviewing Service Bulletins and contributing to inspection service bulletin creation. - Developing and presenting clear, valuable presentations on technical topics in various technical forums. - Using Airbus tools for data analytics to create dashboards for product reliability visibility. This role requires a strong commitment to integrity and compliance with company policies to support Airbus's success, reputation, and sustainable growth. Joining Airbus means being part of a diverse, supportive, and innovative environment that promotes flexible working arrangements to encourage creative thinking and collaboration.,