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PwC Service Delivery Center
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IN-Senior Associate -ServiceNow Solution Architect- IN- IT Services Co

IN-Senior Associate -ServiceNow Solution Architect- IN- IT Services Co

PwC Service Delivery Center

6 - 11 years

20 - 25 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

IT services Change management Ticketing ISO Cobit Analytical IFS Javascript Troubleshooting Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Management Level

Senior Associate

& Summary

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

& Summary

PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so.

As a ServiceNow Solution Architect, you will,

Engage with stakeholders to understand user stories and determine requirements.

Engage in Solution Design after all the required analysis and hand it over the development team for

implementation.

Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out

of box functionality as possible.

Customize and develop ServiceNow applications and support rollout of new applications and modules.

Configure Application UIs and Workflows

Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset,

CMDB, Knowledge, and Selfservice Portal.

Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and

have a high focus on impact to instance performance

Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus

Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets

Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate

Ensure that configuration is consistent across development, testing, and production environments

Mandatory skill sets

6+ years of experience working in a design and development role for a ServiceNow Platform. 2+ years of experience as a ServiceNow administrator. Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM functions and modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and GlideRecord.

Preferred skill sets

Desired Certifications

ITIL Foundations Certification

ServiceNow Developer Certification(s)

Essential Skills

Conceptual skills

Ability to articulate and document the desired business outcome

Ability to remove ambiguity from requirements

Service orientation with a focus on quality and customer satisfaction

Unit and regression testing to strive for first time right deployments

Troubleshooting and Diagnostics

Conceptual skills

Communication skills (verbal and written)

Years of experience required

6+ yrs

Education qualification

Bachelors

Education

Degrees/Field of Study required Bachelor Degree

Degrees/Field of Study preferred

Required Skills

ServiceNow Platform

Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance, SelfAwareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

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PwC Service Delivery Center

IT Services and IT Consulting

New York NY

10001 Employees

967 Jobs

Key People

Tim Ryan

U.S. Chairman and Senior Partner
Dawn P. O’Reilly

Chief Operating Officer
Renee J. Smith

Global Leader, Service Delivery Centers

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IN-Senior Associate -ServiceNow Solution Architect- IN- IT Services Co