Implementation Manager

Developing an implementation plan aligned with client needs and product capabilities. Managing client conversations effectively and building confidence both internally and externally in the overall implementation process. Understand the TMC world and have good understanding of OBTS Have handled customer implementation from start to go-live you'll be perfect for the role if you have: The Customer Implementation Manager is responsible for leading critical client projects on a national and regional level. The Customer Implementation Manager will own the project and manage the coordination between the client, internal FCM stakeholders (Account Manager, BDM, Operations, IT Team) and 3 rd party suppliers. The CIM would also oversee all the inbound multinational client implementations lead from the Global team. The success criteria for this role is to deliver new client implementations successfully in scope, commercially viable, within budget and on-time so that client expectations are met. This role will be responsible to adhering to standard processes. The candidate will be based in one of FCM Asia Equity office and report to the Head of Client Implementation Asia. Core responsibilities will include: Manage all phases of client implementation projects for national, regional and global clients, from initial internal kick-off meeting, regular implementation meetings, implementation mid-plan to end plan, testing period, go-live and post implementation. Create, maintain and own implementation project plans in Wrike (PM tool). Ensure that communication channels are we'll established with all the projects stakeholders (internal external). Manage and communicate scope change, timelines and quality, in agreement with client and FCM key stakeholders. Escalate and mitigate issues within a client implementation. Identify precise deliverables and milestones related to the project as we'll as any issues that can delay the implementation process. Ensure commitments and timelines are met and that resources are adequate (quantity and skills). Coordinate testing of technology, systems and other 3 rd party products (UAT). Follow-up outstanding items; ensure the deployment, training, and post-implementation support transition plans are followe'd by the Account Management/Operations/IT teams accordingly. Transition knowledge gained through implementation lessons learned back to IT and support teams. Guide all key stakeholders (internal and external) on their roles and responsibilities in the project. As the recognized expert on implementations, the CIM will be expected to be able to work collaboratively with all key stakeholders and departments involved in client implementations internally and externally (Account Management, Sales, Operations, IT, Key Stakeholders on clients end). Project management skills such as being we'll-organized, multi-tasking, good time management skills are a requirement. Thorough knowledge of travel industry technology and corporate travel operations (GDS, OBTs, Client Portal ) are a must for this position. Work Perks! - What s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It s also why we offer some great employee benefits and perks outside of the norm. You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world. Market Aligned remuneration structure Fun and Energetic culture : At the heart of everything we'do at FCM is a desire to have fun and be yourself Work life Balance : We believe in No Leave = No Life So have your own travel adventures with paid annual leave Great place to work - Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people we'llbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the we'll being of our people. Paternity Leave: We ensure that you can spend quality time with your growing family Travel perks : you'll have access to plenty of industry discounts to ensure you continue to broaden your horizons A career, not a job : We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally. Reward Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - you'll have to experience it to believe it! Love for travel : We we're founded by people who wanted to travel and want others to do the same. That passion is something you can t miss in our people or service.