Implementation Manager

Job Description

The Implementation Manager is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. The Implementation Manager will fulfil activities of project management, solution design, resource management and training, client testing/validation support, and deployment activities. Implementation Manager I will work closely with internal and external stakeholders to define scope and create a detailed project plan, and will manage the project team resources to complete the work outlined in the project plan on time and within budget of contractual obligations. This role is a critical position within our business and will be the face of Allegis Global Solutions to our clients and partners on active projects. Your Responsibilities, Impact & Contribution Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation Manages multiple resources within the Project management and process consulting sub-teams Drives key decisions and assures a best-in-class solution is delivered on time and within budget Oversees the activities of all Implementation Project Team members - both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.) Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc. Monitors project milestones and critical dates to identify potential jeopardy of project schedule. Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate Reports to a Head of Implementation / Senior Implementation Manager and may have direct oversight of one (1) or more Implementation Consultant(s)