HRO Delivery Head

Job Description

Reports to Manager Job Title HRO Global Delivery Lead Location of role India Number of Years of Experience 16 to 20 Years of Experience Language Requirement English 2. Description of Role Main Purpose of role Responsible to lead large scale HR operations across HR processes including Talent acquisition, talent management, talent development, performance administration, payroll & compensation and develop a execute HR operational strategy & plans Provide Leadership & Governance to Account/ Accounts Shared Service Program Drive Process rigor, business outcomes, customer experience, controls & compliance and forge strong partnership with stakeholders (Internal & external) Responsible for Staffing Programs – ensuring the identification of right skillset, timely onboarding & training. Overall accountable for P&L (Revenue & Margin) The role will also be responsible to manage transformation journey across multiple clients (during Sales and Delivery cycle) keeping in mind the strategic and visionary business outcomes Responsible for collaborating cross-functionally with stakeholders in HRO business process improvements aimed at simplification and accelerating cost savings, Enhance Employee Experience and effectiveness. The role will be responsible to moving each of the delivery account towards Cognitive operations (combination of leveraging Robotics, Analytics, AI and Agentic AI, effectively) Master at using critical thinking and problem-solving skills to resolve issues and identify improvement opportunities Domain Skills Deep experience (Global Delivery + TCS Confidential Transformation) in HR BPS industry (across multiple verticals – Manufacturing, CPG, FMCG, Retail , Energy & Resource) Manage 3-5 accounts across geographies with knowledge of pre-sales & transitions methodologies Manage & grow excellent customer relations Strong critical thinking, creative problem-solving and analytical skills Time management and risk / issue management Exposure to HR Tech (Workday, SAP SF or Oracle HCM) implementation / program management will be an added advantage 3. Knowledge, skills and experience Technical experience required. (e.g. – MS Excel, MS Word, System Knowledge to basic / intermediate / expert level) Proficiency in M365 suite applications, Proficiency in Global HCM tools & solutions, Exposure to ERP and automation tools Any other desirable skills/experience relevant to role Strong client management & leadership skills, interpersonal skills, as well as verbal and written communication & presentation skills are required 5. Key Result Areas Key outputs of job (i.e. end results not duties or activities. There should be around 5-10 points)) Delivery of an effective, efficient, and timely HR Shared Service Program for Global customers and help client meet their strategic and visionary business outcomes transforming the