16 Hr Helpdesk Jobs

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for Human resource Operations role, Hyderabad on 31-Jul-25 (Friday) Drive Date: 31-July-25 (Friday) Timings: 12:00 PM to 2:00 PM MS Teams Meeting ID: 476 558 477 8530 MS Teams Passcode: BG3Ha7Y5 Experience: 18 months - 5 years (Previous exp. in international voice process or HRO roles is required) Job Location: Hyderabad Shifts: US We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Any graduate (except law) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Please keep your E-Aadhar card handy while appearing for interview.

Who you are: You possess excellent business & application knowledge in the Oracle HCM domain, (e g , Core HCM, OTL, ORC, OLC, Benefits and Compensation, Performance Management, HR Helpdesk, etc ) You have proven experience in BAU support and continuous improvement lifecycle What Youll Own: Configuration/development of solutions developed as per business requirements Analyse and resolve production issues as per SLA Working directly with HCM product owner to plan & prioritize backlog Working with HCM module leads and cross-functional leads to understand the requirements and deliver Ensuring efficiency in daily standups / refinements / retrospectives Maintain configuration workbooks and documentations as relevant Able to priorities the workload and deliver as per deadline Role accountabilities : Collaboration: Collaborates and communicates with relevant domain Business Process Owners, Business Process Experts, Key Business Users, and End Users Collaborates with OIM team and member of Design Authority Collaborates with OEA Data, Infrastructure and Integrations team and Oracle Operation & Optimization Technical Solution Managers to ensure technical landscape adheres to standards Applications Support & Maintenance: Participates in assessment of the technical landscape to ensure processes/integrations are optimally configured Supports Arcadis 3rd party vendors in assessing & validating proposed solutions and/or create proposed solutions to address incidents/problems Participates in the Oracle Cloud quarterly update process and testing for apps in collaboration with KBUs and OOO Test Manager Attends service calls with partners to provide assistance on technical issues Join Oracle support sessions to participate in Oracle product development and thereby improve business efficiency Applications Enhancement & Continuous Improvement: Collaborates with Product Owners, Business Process Owners, Business Process Experts, and Oracle Operation & Optimization C/I team to design and deliver continuous improvement projects in the Oracle applications portfolio Participates in technical design work as assigned Reviews approach with the POs and performs fit/gap analysis as assigned Assists with technical solution development, documentations and technical testing as assigned Key Shared Accountabilities: Partnership with other OEA Lanes, Teams, and OOO Domains to exceed business expectations Oracle Quarterly Update testing with OOO Test Manager and KBUs Oracle SOP and KBA development with O&Q team ager and KBUs Oracle SOP and KBA development with O&Q team The ideal candidate should: Strong knowledge of end-to-end HR business processes and the ability to resolve issues quickly and convert business requirements into system solutions Experience in HCM fast formulas, HDLs, HCM Extracts Experience with Azure Dev/Ops Experience in the HCM domain with the ability to assess impact of change Ability to work on Continuous Improvement & business projects when needed Ability to review & challenge proposed solution designs Excellent communication skills Ability to work in a fast-moving environment with Global stakeholders Knowledge of Oracle integration Cloud / SQL / OTBI / BI Publisher advantageous Required Qualifications: Bachelors degree or equivalent work experience & practical knowledge 2+ years of proven experience as an Oracle Cloud HCM developer/analyst Agile/ CI Frameworks Demonstrated technical aptitude and attention to detail Preferred Qualifications: 2+ years of hands-on Oracle HCM configuration/development Experience in agile delivery frameworks/methodologies Experience in managing incidents/problems Oracle Cloud Certification Experience in designing/delivering changes/solutions in an Oracle landscape for a global organization

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for Human resource Operations role, Hyderabad on 25-Jul-25 Drive Date: 25-July-25 Timings: 12PM to 2PM MS Teams Meeting ID: 428 259 345 6818 MS Teams Passcode: KM3PR6CX Experience: 18 months - 5 years (Previous exp. in International voice process or HRO roles is required) Job Location: Hyderabad Shifts: US We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Any graduate (except law) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Please keep your E-Aadhar card handy while appearing for interview.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for HRO, Hyderabad on 23-Jul-25 Drive Date: 23-Jul-25 Timings: 12PM to 2PM Teams Meeting ID: 428 259 345 681 8 Passcode: KM3PR6CX Job Location: Hyderabad Shifts: Please be flexible with any shift We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Graduation in Commerce (B.Com) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for HRO, Hyderabad on 21-Jul-25 Drive Date: 21-Jul-25 Timings: 12PM to 2PM Teams Meeting ID: 428 259 345 681 8 Passcode: KM3PR6CX Job Location: Hyderabad Shifts: Please be flexible with any shift We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Graduation in Commerce (B.Com) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Should have 7 -10 Years of total experience & 5+ Years of relevant experience in Oracle Fusion HCM Application. Should have completed at least 3 full life-cycle implementation of Oracle Fusion HCM especially on Core HR, Absences,. Should have configured Core HR, Absences, Benefits, HR Helpdesk setups end to end in the application, design functional flows, design logic for Fast formulae. In-depth understanding of Security process in Fusion Apps. Should have experience in writing test cases/scripts/scenarios covering end to end business process. Coordinating User Acceptance Testing with clients Should be well versed with Cloud Implementations, upgrades and maintenance methodologies Should be able to perform his/her duties independently & lead a team. Should have Good Communication Skills (verbal & written) Should have worked with Global clients any experience with MEA Clientele is good to have.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for HRO, Hyderabad on 11-Jul-25 Drive Date: 11-Jul-25 Timings: 12PM to 2PM Teams Meeting ID: 472 180 973 390 7 Passcode: pZ3hx7Xi Job Location: Hyderabad Shifts: Please be flexible with any shift We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Graduation in Commerce (B.Com) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for HRO, Hyderabad on 8-Jul-25 Drive Date: 8-Jul-25 Timings: 12PM to 2PM Teams Meeting ID: 472 180 973 390 7 Passcode: pZ3hx7Xi Job Location: Hyderabad Shifts: Please be flexible with any shift We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Graduation in Commerce (B.Com) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Inviting Applications for Human Resource Operations, Hyderabad Job Location: Hyderabad Shift- Ready to work in any shift (24*7) Work module: Work from office In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities: - Serve as initial point of contact for employees and people managers on most transactional HR needs and requests. Engage to determine scope of need, work to resolve issue, and direct to resources; escalate issues when necessary. Find opportunities for continuous improvement initiatives within assigned scope of work. Propose solutions and ideas to find more efficient ways to deliver HR support to employees and people leaders. Support enterprise HR transactional work. Work to improve and standardize work to support automation where feasible. Support employees via written case work and through phone calls. Managing large amounts of inbound and some outbound calls in a timely manner. Identifying customers needs, clarify information, research every issue and providing solutions Answer incoming calls from employees Maintain confidential and sensitive information. Ensure all Service Level Agreements are met or exceeded. Performs background research and follow-up needed to resolve employee requests that cannot be resolved at the time of initial contact, including root cause analysis. Maintain standard operating procedures, policies, systems, and technology to ensure that maximum efficiencies are achieved in responding to employee inquiries. Ensure that all Service Level Agreements are met or exceeded. Assist in quality assurance or People Connect Request work, as needed Completing full People Connect Request work training to understand the foundation of inquiries from our employees along with basic troubleshooting. Resolve assigned escalated Requests for key business/functional stakeholders in correspondence with that requests service level agreement Engage with leaders and/or employees as needed to support the successful execution of key employee Moments that Matter through data and project support Qualifications we seek in you! Minimum Qualifications Excellent organizational skills and initiative to improve processes and prioritize tasks Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs Strong written and verbal communication skills Reliable internet and phone service Have knowledge of and the ability to use a PC as well as Microsoft Office Suite and other human capital management software 2 + year experience in HR support or voice process. Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Outpace Consulting Services is seeking a Team Lead - Contact Centre to manage a team within a leading ITES company, specifically for an HR Helpdesk . This role involves overseeing daily operations, ensuring consistent performance in handling customer interactions across various channels. You'll monitor KPIs, provide coaching and feedback, manage escalations, and drive continuous improvement. The ideal candidate will have experience managing an HR Helpdesk team, strong problem-solving abilities, and excellent communication skills to foster a high-performing, customer-focused environment. Key Responsibilities: Team Leadership: Lead and guide a team of 20-25 FTEs , providing coaching, feedback, and support to drive continuous improvement. Operational Management: Manage daily contact center operations, ensuring consistent performance, adherence to processes, and meeting SLAs. HR Helpdesk Expertise: Manage escalations, guide peers on HR transactions, and ensure high accuracy and timeliness in HR service delivery. Client & Stakeholder Interface: Interface with clients to resolve operational issues and eliminate their causes, fostering seamless service delivery. Performance Monitoring & Reporting: Monitor team performance through regular reviews, create detailed reports on operational metrics, and present findings and strategic improvements to senior management. Training & Development: Develop and deliver training programs to upskill team members in product knowledge, communication, and problem-solving. HR Functional Understanding: Possess an understanding of HR functions like Payroll and Employee Data Management. Required Qualifications: Experience: Minimum 2 years of experience dealing with end customers in a customer service role. Must have managed an HR Helpdesk team of approximately 20-25 FTEs . Proven team handling experience . Skills: Excellent Communication Skills (inbound/outbound call handling, telephone/email etiquette), MS Office & Excel Skills, strong interpersonal skills, and strategic problem-solving. Education: Any Graduate. Preferred Qualifications: Experience in the transition of helpdesk operations and documentation of SOPs. To Apply: WhatsApp Hi to +91 9151555419 . Then, click Start to apply, fill in your details, select Other for location, and use Job Code #3 for Bangalore.

Good communication Skills HRO – Hire to Retire background Flexibility to work in shifts Oracle HCM

Hi , We are hiring for The Leading ITES Company for HR Helpdesk Associate Role. Overview HR Helpdesk Associate serves as the first point of contact for employees seeking assistance with HR-related queries and issues. This role involves handling inbound and outbound calls, responding to emails, and providing accurate information on policies, procedures, payroll, benefits, and employee data. The associate is responsible for resolving queries efficiently or escalating them to the appropriate department when necessary, ensuring timely and professional communication. They are expected to maintain confidentiality, follow documented processes, and update records accurately. Strong communication skills, attention to detail, knowledge of HR systems, and proficiency in tools like MS Office are essential. The role also involves contributing to continuous improvement by identifying recurring issues and suggesting enhancements to existing processes and documentation Key Skills : Any Graduate Minimum 1- 3 years of Previous experience in contact center (helpdesk1) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team Preferably have worked on Genesys and SuccessFactors To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Bangalore ) Type : Job Code # 240 Job Description: Minimum 1- 3 years of Previous experience in contact center (helpdesk1). Excellent Communication Skills. Excellent listener and empathetic communicator (oral & written) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years Preferably have worked on Genesys and SuccessFactors Should have understanding of HR Employee data management & Payroll processes Skills: Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquettes

Job description We have a vacancy with below details, Role : International blended Experience -1-8 Notice Period : Immediate to 60 days ( Currently serving) Work Mode :WFO Shift Timings: Rotational shifts (24*7) Role & responsibilities Formal Education & Certification - Graduate in any discipline - Basic computer knowledge required (MS- Office Applications) - Proven ability to adapt to new tools by applying logical approach - Work experience as per the job grade. - Typing speed of 30 wpm with 100% accuracy Knowledge & Experience - International voice process experience - Mandatory - NO domestic voice process experience - US voice process experience - Preferred - Experience in International HR Helpdesk - Preferred - Experience in international chat process - Mandatory - Understanding of various processes of core HR Operations - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday - Understanding of Service level agreements - Understanding of the Telephony tools e.g. Avaya Behavioral Attributes - Excellent written and verbal communication skills - Excellent probing, problem-solving and decision making skills. - Logical and efficient, with keen attention to detail. - Strong customer service orientation. - Effective Troubleshooting skills. - Learning agility Aptitude to venture in to unknown territories. - Good researching skills Core Role Responsibilities - Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties - Ensure call details are logged in the ticketing tool with proper notes - Ensure data privacy processes is followed with at most focus - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures Work Conditions Ability to work 24*7 shift timings with rotational week offs Flexible working as per queue requirement for both Voice and Chats No remote working option

Job purpose: Setting up offshore Shared Services teams/ Helpdesk Services. Develops and implements HR shared service strategies that align with the overall business goals, including cost reduction, efficiency gains, and improved employee experience. Establish and manage a UK People Services team. Ideally, should be well-versed in managing key functions such as UK payroll, administration, data and reporting, and helpdesk services . Oversees the design, implementation, and ongoing optimization of HR processes, ensuring they are standardized, efficient, and meet regulatory requirements. Manages the HR shared service budget, tracks key performance indicators (KPIs), and identifies areas for improvement. Build and develop a strong, cohesive team while leading by example. Ensures HR shared services comply with relevant laws, regulations, and company policies, and manages HR-related risks. Looking for someone with energy and passion, driven to create an exceptional support team that can eventually be showcased to other countries and regions, contributing to the development of a global HR People Services capability.

India's No. 1 IT Company is Hiring for International Blended Process(HR Helpdesk Role) 12+3 Years of Regular Education 1 Year to 8 Years of Experience in International Voice & Chat Candidate should have good Verbal & Written Communication Skills Four Rounds of Interview- TR, MR, Written Test, HR Round Salary up-to 7.5 LPA+ 60K NSA 5 Days WFO| 2 RWO| CAB PROVIDED| VIRTUAL INTERVIEW NOTE- WE ARE ALSO HIRING FOR INTERNATIONAL VOICE PROCESS AT CHENNAI, KOLKATA, PUNE, MUMBAI, NOIDA & FOR INTERNATIONAL CHAT PROCESS AT PUNE, KOLKATA For more information kindly connect on below mentioned contact details Call@WhatsApp-Pooja- 9911988774 Email ID- [HIDDEN TEXT] LinkedIn ID- linkedin.com/in/pooja-kanojiya-40772826a Call@WhatsApp- Suhani- 9911988552 Email ID- [HIDDEN TEXT] LinkedIn ID- linkedin.com/in/suhani-sandilya-745934218

- International voice process experience - Mandatory - NO domestic voice process experience - US voice process experience - Preferred - Experience in International HR Helpdesk - Preferred - Experience in international chat process - Mandatory - Understanding of various processes of core HR Operations - Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday - Understanding of Service level agreements - Understanding of the Telephony tools e.g. Avaya - Excellent written and verbal communication skills - Excellent probing, problem-solving and decision making skills. - Logical and efficient, with keen attention to detail. - Strong customer service orientation. - Effective Troubleshooting skills. - Learning agility Aptitude to venture in to unknown territories. - Good researching skills