Hiring For Desktop Support - L2

Greetings Form Prochant India Pvt Ltd!

Hiring For Desktop Support L2

We are looking for a highly motivated and enthusiastic Desktop Support Associate to join our IT support team. As

Key Responsibilities:

• Required basic knowledge in network, routing, OSI model, Cloud computing, Firewall, Security and Switches
• Good Knowledge of hardware and ability to work with desktop and Laptop machines.
• Hands-on knowledge in OS installation and configuration of all versions of Windows
• Ability to handle day-to-day ticketing process and floor operations.
• Should have the ability to analyse and narrow down the issue for a quick resolution.
• Proficient in handling the day-to-day asset transaction and Site inventory.
• Proficient in Asset management.
• Able to process new asset deployment.
• Ability to multitask and handle pressure in a critical situation.
• Required to be available in extended workload situations.
• Flexible to work both day and night shifts.
• Need effective communication skills to work with operations users and other departments and understand the issues clearly.
• To be able to escalate and communicate with the client IT teams for External Environment issues.
• Should be a Team Player, understand the team dynamic, and work with the team.
• Flexible to work both day and night shifts

Skills and Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Good knowledge of computer hardware, operating systems (Windows, macOS), and software applications.
• 2+ years of experience in desktop support or related IT support roles. Experience in troubleshooting and supporting Windows OS (Windows 10, 11) and OS environments.
• Familiarity with Active Directory (AD) and group policies.
• Proficient in troubleshooting hardware, software, and network issues.
• Experience with common productivity software (e.g., MS Office Suite, email clients, VPNs), Knowledge of desktop imaging, deployment tools, and device management, Understanding of networking concepts like TCP/IP, DHCP, DNS, and VPN.
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop).
• Eagerness to learn and grow within the IT support field, Should be a Team Player, understand the team dynamic, and work with the team
• On-call or after-hours support may be required based on business needs.

Benefits:

• Career growth opportunities.

• Health insurance and other perks.

• Quarterly Rewards & Recognition Program

• Upfront Leave Credit

• Only 5 days working (Monday to Friday)

• Salary & Appraisal - Best in Industry

Interested candidates can drop your profile in abdulwahab@prochant.com or reach #8248165076 between 10.00 am and 8.00 pm.