4 Healthcare Coordination Jobs

Location : Mohali Phase 8 Timing: Night Shift Job Summary : The Patient Care Coordinator ensures seamless care coordination for patients, managing appointments, communication with healthcare teams, and assisting with insurance and billing processes. Key Responsibilities : The ideal candidate must have strong English communication skills, as this is a US Healthcare Backend process. Below are the job responsibilities: Handling patients' calls professionally. Reviewing voicemails and promptly returning calls to patients. Scheduling patient appointments on the EPIC portal. Uploading patient documents to the EPIC portal Act as the main point of contact for patients. Schedule and coordinate appointments, treatments, and follow-ups. Collaborate with healthcare professionals to ensure quality care. Assist patients with insurance processes. Maintain accurate and confidential patient records. Provide compassionate support to patients and families. Qualifications : Bachelors degree in healthcare administration or related field (preferred). Previous experience in healthcare coordination (preferred). Strong communication and organizational skills. Note :The first 15 days of employment will be paid if you will clear your training. Their will be 6 month service Agreement

As a healthcare professional at our leading Healthcare solutions company, you will play a crucial role in providing effective patient care. Your responsibilities will include monitoring patients continuously and accurately recording critical elements in the critical care chart. Additionally, you will be educating patients and their families on proper home health care procedures and strategies. Travelling to patients" homes to manage their care plans will be an essential part of your role. Administering medications according to the schedule, inspecting wounds, changing dressings, and assisting with personal grooming and hygiene tasks will also be among your duties. Your aim will be to keep the patients comfortable and provide suggestions for improved healthcare. Collaboration with the Physio and Diet Departments will be necessary to ensure comprehensive care for the patients. Following company protocols diligently is a key requirement for this position. To qualify for this role, you should hold a GNM/BSc/MSc degree in a relevant field. In return for your contributions, we offer a competitive salary and benefits package, along with a collaborative and supportive work environment. Our company is dedicated to developing innovative and user-friendly applications that have a positive impact on the world. If you are a talented and motivated individual who shares our vision, we invite you to be part of our team and make a difference in the healthcare industry.,

Location : Mohali Phase 8 Timing: Night Shift Job Summary : The Patient Care Coordinator ensures seamless care coordination for patients, managing appointments, communication with healthcare teams, and assisting with insurance and billing processes. Key Responsibilities : The ideal candidate must have strong English communication skills, as this is a US Healthcare Backend process. Below are the job responsibilities: Handling patients' calls professionally. Reviewing voicemails and promptly returning calls to patients. Scheduling patient appointments on the EPIC portal. Uploading patient documents to the EPIC portal Act as the main point of contact for patients. Schedule and coordinate appointments, treatments, and follow-ups. Collaborate with healthcare professionals to ensure quality care. Assist patients with insurance processes. Maintain accurate and confidential patient records. Provide compassionate support to patients and families. Qualifications : Bachelors degree in healthcare administration or related field (preferred). Previous experience in healthcare coordination (preferred). Strong communication and organizational skills. Note :The first 15 days of employment will be paid if you will clear your training. Their will be 6 month service Agreement

The responsibilities include developing and managing the framework for Clinical process, service quality and customer experience for all service lines under Surgery care & Dental. This role will ensure end to end process streamlining and enhancements via QA and QC measures across functions to ensure best quality of care, customer experience, business growth and scalability. This role is critical in ensuring the highest standards of patient care through clinical audits, prescription validation, call monitoring, and effective coordination with various healthcare stakeholders (Ops, Customer support, Inside Sales, Product & Tech, Marketing, Sales & AM, Finance) to improve the entire customer experience and drive process improvements. Key Roles & Responsibilities: Ensuring all the Clinical calls are happening as per the SOP Conduct regular audits of clinical calls to ensure adherence to medical protocols and guidelines. Identify areas for improvement and provide structured feedback for quality enhancement. All concerns were addressed through timely follow-ups with the network, CST, Insurance MB, hospital SPOCs, medical teams, ICU doctors, and senior surgeons. Develop and implement Standard Operating Procedures (SOPs) for handling missed inbound calls. Leverage prescription verification insights to improve the Surgery suggested funnel and better conversion Monitor and contribute to reducing the number of missed calls by the team. Lead, manage and monitor the entire CSAT framework to ensure CSAT, DSAT and NPS process flow Explore and introduce channels and mechanisms to capture customer feedback and surveys to increase the response rate and CSAT coverage Ensure identification of the process gaps and timely CAPA to enable continuous process improvement Identify the need for Quality improvement projects (QIP) as a part of RCA analysis to ensure continuous service quality improvement Lead, manage and monitor daily ticket flow, closure and zero pendency for surgery care and dental tickets on freshdesk Identify the complaint trends, common issue patterns and areas of improvement across all stages and overall processes. Skills & Requirements: Must have 7-8 years of experience, including expertise in Clinical and QA (hospital-related) processes, as well as Customer Experience in the healthcare sector. Experience in audits (Clinical/Non Clinical), prescription validation, and healthcare coordination is preferred. Strong communication, problem-solving, and team management skills Ability to work in a fast-paced environment and coordinate with multiple stakeholders. Knowledge of medical documentation and compliance standards Good analytical skills - working with large, complex datasets and deriving insights and identifying gaps and areas of improvement Ability to take constructive criticism and take corrective action - being open to feedback and closing the feedback loop Tool requirements - Advanced proficiency in Excel, Powerpoint, basic knowledge of additional analytical, Quality and CRM tools.