Head - Customer Service

10 - 15 years

11 - 15 Lacs

Posted:6 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

This is a critical leadership role responsible for driving end-to-end customer service operations including SAP & CRM process management, order fulfillment, analytics, and cross-functional coordination with sales, finance, and asset management.

Key Responsibilities:

  • Lead the CS team and drive high service levels
  • Oversee SAP/CRM systems, training, and data accuracy
  • Manage customer code creation, order execution, and internal queries
  • Generate reports, track order fulfillment, and review SOPs
  • Train and upskill the CS team regularly

What We re Looking For:

  • Strong leadership and team management skills
  • Proficiency in Excel; knowledge of SAP is a plus
  • Excellent communication and attention to detail
  • Ability to thrive in a high-pressure, high-volume environment
  • Graduate / MBA preferred

Work Environment:

  • Full-time, in-office role (Mumbai)
  • No travel required

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