Head B2C - HL & LAP

The company is looking to hire a Head - B2C for a leading NBFC in Gurgaon. As the Head - B2C, you will be responsible for overseeing the B2C segment, managing P&L, optimizing the customer journey, and leading a high-performing team. Your role will be instrumental in driving business growth, improving customer experience, and ensuring cost efficiency. You will have the opportunity to work in a dynamic and collaborative environment with competitive salary packages and performance-based bonuses. Professional growth opportunities are also available for individuals who demonstrate leadership skills and a customer-first approach. Key responsibilities include managing the P&L for the B2C segment, overseeing the entire customer journey from lead generation to loan disbursement, developing strategies for digital lead generation and customer acquisition, optimizing loan conversion processes, and using data-driven insights to enhance customer journeys and operational efficiency. Additionally, you will lead and mentor a team focused on innovation and customer satisfaction, collaborate with tech teams for seamless loan processing, and monitor market trends and competitor activities for growth opportunities. The ideal candidate should have proven experience in B2C operations with strong P&L management, expertise in digital marketing, lead generation, and customer acquisition, a strong understanding of home loan and LAP processes, leadership skills with a customer-first approach, and proficiency in data-driven decision-making and tech-driven operations. Qualifications for this position include a Bachelors/Masters degree in Business, Marketing, Finance, or related field, 5-10 years of experience in B2C leadership preferably in fintech or lending, and experience in the Indian home loan market is a plus. To apply for the position of Head - B2C, please send your resumes to resume@staffiaa.com with the subject line "Application for B2C Head - P&L Head. Thank you. Utprerika Srivastava Lead HR Manager Staffiaa Contact: 6307183014,