5 Hcm Platforms Jobs

The Solution Design Head in the HRO Practice is a critical leadership role based in Bangalore that requires a forward-thinking individual to drive the creation of high-value solutions in the Hire-to-Retire (H2R) Human Resources Outsourcing (HRO) domain. As the Solution Design Head, you will play a key role in developing innovative and financially feasible solutions for major clients within the HR industry, leveraging digital tools for transformative purposes. Your responsibilities in this role will include owning and overseeing the complete solution design process for HRO deals, engaging with clients to understand their requirements, defining business needs, and crafting transformative HR solutions. You will also be responsible for leading RFx responses, creating solution blueprints, cost models, and delivering strategic presentations for large HRO initiatives. Additionally, you will be instrumental in developing offerings and tools for Digital HR Transformation, automation, and efficiency, while collaborating with internal teams, delivery, pricing, and technology stakeholders. Furthermore, you will be expected to support Proof of Concepts (PoCs), conduct due diligence activities, and participate in both internal and external solution evangelism efforts. An important aspect of your role will involve building and nurturing a team of HRO solution consultants, staying updated with emerging HCM platforms such as Workday, SAP SuccessFactors, Oracle HCM, and ADP. To be successful in this position, you should have over 15 years of relevant post-MBA experience, with a focus on HRO solutioning. Your background should demonstrate a track record of designing and implementing large-scale HRO solutions for BPO/shared services, along with a strong understanding of digital tools like automation, analytics, self-service, and various platforms. Experience working with HR technologies such as Workday, SuccessFactors, ADP, and Oracle is crucial, as well as the ability to lead client discussions, plan deliveries, and develop commercial models. Excellent communication and leadership skills are essential for this role, along with an MBA from a Tier-I institution being preferred. Additionally, holding certifications like SHRM-CP/SCP or PHR/SPHR would be advantageous in showcasing your expertise in the field of Human Resources.,

As an Administrative Support Specialist at Morgan Truck Body Human Resources Department, your role will involve providing administrative and clerical support to ensure the smooth running of the company's operations. You will be responsible for various tasks including data management, reporting, and supporting front-end operations. Your primary accountabilities will include generating HR reports related to attendance, overtime, and bonuses, managing the Hire to Retire process, maintaining accurate HR files and records, and completing employment verifications for new hires and rehires. You will also be responsible for validating new hire paperwork, fulfilling standard reporting requests, maintaining personnel confidentiality, adhering to quality policies, managing engagement calendars, and performing any other duties as assigned. To excel in this role, you should hold a Bachelor's degree with an HR specialization and have at least 3 years of experience in an administrative support role. You must possess strong organizational skills, the ability to multitask, exercise good judgment, work independently, and demonstrate effective time management. Excellent communication skills, both verbal and written, with attention to detail and accuracy are essential. Proficiency in computer skills, including MS Office (Word, Excel, PowerPoint), and familiarity with HCM platforms, particularly Ceridian Dayforce, will be advantageous. As a representative of JB Poindexter (India) Private Limited, you are expected to adhere to the highest standards of ethics in all business dealings. You must ensure compliance with the company's Code of Ethics, uphold the critical standards and procedures outlined on the company website, and implement these policies in all areas of control. Your dedication to maintaining ethical practices in interactions with customers, suppliers, advisors, employees, and authorities will be crucial to the success of your role and the organization as a whole.,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Manager / Senior Manager for &ldquoCustomer Interaction/People Assist (HR Helpdesk) Responsibilities As a Manager/Senior Manager, you will: Strategic Leadership: Develop and implement strategies to enhance the overall performance of the Customer Interaction Centre/ HR Helpdesk. Provide strategic leadership for HR Helpdesk and Contact Center operations spanning onboarding, performance, payroll, benefits, employee relations, and offboarding support. Align the team&rsquos objectives with organizational goals, ensuring efficient service delivery and customer satisfaction. Identify and capitalize on opportunities to improve processes and drive innovation. Operational Oversight and Case Management Excellence: Manage the operational delivery of HR Helpdesk services, ensuring consistent service across employee lifecycle queries and adherence to SLAs and KPIs. Drive governance on HR ticket management, SLA performance, FCR, and resolution turnaround time (TAT). Ensure end-to-end ownership of employee queries by Helpdesk teams - not just first-contact resolution, but accountability through coordination with Tier 2 teams and final closure. Act as the escalation point for complex employee issues requiring cross-functional collaboration. Collaborate with HR Centers of Excellence and Shared Services teams to streamline case escalations and resolutions. o Manage multi-regional HR Contact Center operations ensuring adherence to SLAs, compliance standards, and customer satisfaction targets. Manage operational dashboards and present HR Helpdesk metrics to leadership, highlighting trends and action plans. Monitor and manage team performance, ensuring consistent delivery of high-quality service across all customer touchpoints. Resolve complex escalations and drive cross-functional collaboration for seamless service delivery. Stakeholder Partnership and Change Enablement: Build and nurture strong working relationships with Tier 2 teams, CoEs, and business HR to enable seamless handoffs, calibrations, and mutual improvements. Be the conduit for rolling out changes and policy/process updates from Tier 2 teams to Helpdesk staff. Enable Helpdesk readiness for change through training, coaching, and effective communication plans. Employee Experience and Service Mindset: Champion a people-centric approach that builds employee trust, enhances experience, and sets clear expectations for query handling. Lead by example in demonstrating empathy, accountability, and clarity in employee interactions. Team Development and Engagement: Lead, mentor, and inspire a team of Senior Analysts and Team Leaders, fostering a culture of ownership, accountability, and continuous learning. Build team capability in areas such as policy interpretation, pay and leave reconciliation, and managing performance-related matters. Conduct regular performance reviews and provide constructive feedback to team members. Coach team leads to handle senior-level queries and support development conversations with people leaders. Stakeholder Management: Act as the primary point of contact for internal and external stakeholders, building strong relationships to support business objectives. Partner with leadership teams to share insights, trends, and recommendations for continuous improvement. Represent the Customer Interaction Centre in client meetings and strategic discussions. Analytics and Reporting: Analyze operational data to identify trends, address gaps, and develop actionable insights. Provide comprehensive reports on performance metrics, customer feedback, and improvement initiatives. Leverage analytics to drive strategic decision-making and resource optimization. Process Excellence and Compliance: Champion process improvement initiatives to enhance efficiency, reduce costs, and deliver a superior customer experience. Ensure compliance with organizational policies, industry regulations, and data privacy standards. Implement and monitor quality assurance frameworks to uphold service excellence. Qualifications Minimum Requirements: Bachelor&rsquos degree or equivalent education. Relevant years of experience in HR Service delivery, contact center operations, or shared services, with relevant years leading HR Helpdesk/Contact Center operations. Proficiency in case management tools (e.g., ServiceNow HRSD) and HCM platforms such as SuccessFactors. Strong problem-solving skills to identify applicable policies and processes and communicate them clearly in varied scenarios. Strong track record of operational governance, people leadership, and client management and delivering results in a dynamic environment. Preferred Qualifications: MBA or advanced certifications in leadership or operational management. Extensive experience in Shared Services/HR Contact Center environments handling Australia/New Zealand/APAC employee bases. Familiarity with Digital HR operations, Knowledge Management platforms, and HR Process Reengineering. Demonstrated expertise in stakeholder management, cross-functional collaboration, and strategic planning. Experience in implementing digital tools and driving automation initiatives. Proven ability to manage multiple priorities and deliver under tight deadlines. Key Skills and Attributes: Strategic thinking and problem-solving abilities. Exceptional leadership and team management skills. Excellent communication and interpersonal skills. Strong analytical mindset with a focus on data-driven decision-making. Comfort with ambiguity, managing complex stakeholder networks, and navigating across time zones. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Customer Interaction (HR Helpdesk) - Analyst/Process Associate/Process Developer Responsibilities As a Customer Interaction Centre Associate, you will: Employee Support, Query Resolution and Experience Management : Serve as the first point of contact for employee queries via multiple channels, including phone, email, and chat. Provide empathetic, timely, and personalized responses to employees and people leaders, ensuring a positive employee experience. Cultivate a strong service mindset and help-oriented culture that supports employees throughout their journey. Proactively manage employee expectations, ensuring clarity and transparency in communication. Resolve issues proactively at Tier 1 support level, ensuring high customer satisfaction. Escalate unresolved or complex queries to Tier 2 or appropriate departments while ensuring seamless communication. End to end Case Ownership : Manage cases using a case management tool, ensuring timely updates and resolution from initiation to closure. Act as the single point of contact for employees throughout the case lifecycle, even when coordination with other teams or functions is required. Navigate complex queries by identifying the relevant HR processes and policies that apply to unique scenarios, and communicating solutions clearly. Escalate issues only when necessary while maintaining responsibility for follow-up and final resolution. Track and monitor service requests against established SLAs and follow up for resolution as required. Documentation and Reporting : Maintain accurate and detailed records of employee interactions and transactions. Process Adherence and Continuous Improvement : Follow standard operating procedures and drive process consistency and improvement. Partner with quality teams to identify enhancement opportunities and support implementation of best practices. Qualifications Minimum Requirements: Bachelor&rsquos degree or equivalent education. Relevant years of experience in an HR Helpdesk, HR Contact Center, or Shared Services environment in a customer service/contact center role. Strong verbal and written communication skills. Proficiency in case management tools like ServiceNow Strong analytical and problem-solving abilities capable of diagnosing policy applicability in varied employee scenarios and communicating it effectively. Demonstrated ability to manage high-volume workloads efficiently. Preferred Qualifications: Experience in a shared service environment or customer-facing role. Knowledge of case management tools (e.g., ServiceNow HRSD) and HCM platforms such as SuccessFactors. Proven track record of meeting or exceeding service-level agreements. Certification in customer service or HR related fields is a plus. Key Skills and Attributes: Exceptional interpersonal and critical thinking skills. Ability to work in a dynamic, fast-paced environment. High attention to detail with problem solving skills and a customer-centric approach. Flexibility to work across shifts to cater to a global customer base. A strong sense of ownership with a continuous improvement mindset. High attention to detail and a deeply customer-centric approach. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on , Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

We are seeking a motivated and experienced individual to join the HCM Strategy team as an Associate in Product Management. The HCM Strategy team manages transformational initiatives enhancing our employee experience, driving quantifiable automation benefits, and promoting resiliency to serve our stakeholders within HCM and across the firm. Your role as an Associate within this team requires you to support the optimization of business processes and systems within the Human Capital Management (HCM) division. You will focus on identifying process inefficiencies, improving system adoption, and enabling data-driven decision-making through technology solutions. You will partner closely with business users, Business Partner teams, and technology stakeholders to deliver projects that enhance the employee experience. Responsibilities: Analyze business processes to identify automation, risk mitigation, and process improvement opportunities. Conduct stakeholder interviews to gather requirements and translate them into functional and technical documentation. Create user stories, process flows, test cases, and acceptance criteria to support system implementation. Assist with system configuration, testing, and user acceptance testing (UAT). Support documentation of current and future state processes and maintain business process documentation. Collaborate with HR, technology, and change management teams during implementation and system upgrades. Provide ongoing support for end users, helping troubleshoot issues and drive adoption of tools. Ensure compliance with regulatory standards and internal data governance policies. Qualifications: Basic Qualifications: 25 years of experience in business analysis, HR operations, or HCM systems. Proficiency in Microsoft Office tools (Excel, PowerPoint) and data analysis. Strong communication, organizational, and problem-solving skills. Preferred Qualifications: Experience or familiarity with HCM platforms such as Oracle HCM Cloud. Understanding of the end-to-end employee lifecycle (hire-to-retire) and related HR processes Human Capital Management-Bengaluru-Associate-Product Management