Guest Relations Executive

Title: Guest Relations Executive (GRE)

Department: Front Office / Guest Services

Location: Bandra

Reports To: Front Office Manager / Guest Relations Manager

Job Summary:

As a Guest Relations Executive (GRE), you will be the face of our hotel and the first point of contact for our guests. Your primary responsibility is to ensure every guest enjoys a memorable and seamless experience from check-in to check-out. You will handle guest queries, resolve complaints promptly, and go the extra mile to enhance guest satisfaction.

Key Responsibilities:

Welcome guests warmly upon arrival and ensure a smooth check-in and check-out process.

Anticipate and respond to guests’ needs and preferences in a personalized and timely manner.

Handle guest complaints professionally and efficiently, ensuring satisfaction and follow-up.

Maintain an up-to-date knowledge of hotel services, room rates, packages, and promotions.

Coordinate with other departments (Housekeeping, F&B, Concierge) to fulfill guest requests.

Qualifications:

Bachelors degree in Hospitality

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Work Location: In person