Guest Relation Executive

Skylar Seaview Beach Resort is seeking a dynamic and personable Guest Relationship Executive to join our team. The ideal candidate will be responsible for ensuring a high level of guest satisfaction by maintaining excellent communication with guests and addressing their needs efficiently. This role is crucial in creating a welcoming atmosphere and enhancing the overall guest experience at our resort.

Key Responsibilities:

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Provide information about the resort, nearby attractions, restaurants, and activities.
• Coordinate with different departments (housekeeping, F&B, maintenance) to address guest needs.
• Ensure guest feedback is gathered and analyzed to improve services.
• Maintain a guest history database to personalize guest experiences for repeat visitors.
• Offer assistance with booking excursions, transportation, and other guest activities.
• Help in arranging special services like birthdays, anniversaries, or other occasions.
• Ensure guests are informed of resort amenities and services to enhance their stay.
• Follow up with guests during and after their stay to ensure satisfaction.

Requirements:

• Proven experience as a Guest Relationship Executive or in a similar customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle pressure in a fast-paced environment.
• Strong problem-solving skills with attention to detail.
• Proficiency in hotel management software and Microsoft Office Suite.
• A friendly and positive attitude with a commitment to ensuring guest satisfaction.

Qualifications:

• A degree in Hospitality Management or related field (preferred).
• Fluency in English; knowledge of additional languages is a plus.
• Prior experience in the hospitality industry will be an advantage.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift

Application Question(s):

• What is your expected salary?

Experience:

• total work: 2 years (Preferred)

Work Location: In person

Expected Start Date: 30/06/2025