Guest Relation Executive

• Greet and welcome guests with a friendly and professional attitude.
• Manage guest check-in/check-out procedures efficiently.
• Maintain an up-to-date knowledge of all services, packages, and promotions.
• Coordinate with other departments to fulfill guest needs (e.g., housekeeping, spa, F&B).
• Respond to guest queries and complaints promptly and professionally.
• Maintain accurate guest records and ensure data confidentiality.
• Ensure the reception area is tidy and presentable at all times.
• Upsell services and products where appropriate to enhance guest experience.
• Follow standard operating procedures (SOPs) and ensure service quality standards are met.
• Collect feedback from guests and relay insights to management for service improvement.

Key Requirements:

• Proven work experience as a Guest Relations Executive or similar role.
• Excellent communication skills in English and local languages.
• Strong interpersonal and problem-solving abilities.
• Professional appearance and positive attitude.
• Proficiency in using MS Office and front desk systems (e.g., POS, CRM, etc.)
• Ability to handle pressure and work in a fast-paced environment.
• Minimum qualification: Graduate (Hospitality background preferred).

Preferred Skills:

• Customer-centric approach with attention to detail.
• Multilingual abilities are a plus.
• Prior experience in hospitality, spa, or wellness industry.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• 1-2 Yrs of Experience in Guest Relation Executive

Good Communication Skills
Location: Niranta Hotel , Mumbai Any Graduation Interested candidates can send their resume to 9908705900 - Sravan HR

Work Location: In person