Guest Relation Executive

0 years

1 - 3 Lacs

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Position Summary:

The Guest Relations Executive is responsible for delivering exceptional guest experiences by providing a warm welcome, personalized assistance, and proactive service throughout each guest’s stay. The role acts as a key point of contact for guests, ensuring their needs are anticipated and met with professionalism and courtesy.

Key Responsibilities:

  • Welcome guests upon arrival, escort them to reception or their rooms when required, and ensure a smooth check-in process.
  • Handle guest requests, inquiries, and complaints promptly and effectively to ensure satisfaction.
  • Provide information about hotel services, facilities, and local attractions.
  • Coordinate with all departments (Housekeeping, F&B, Front Office, etc.) to fulfill guest needs.
  • Maintain updated records of guest preferences and special requirements.
  • Arrange special services such as airport transfers, restaurant reservations, and room amenities.
  • Conduct regular guest courtesy calls and follow-ups to monitor satisfaction.
  • Ensure VIP and repeat guests receive special attention and recognition.
  • Assist with check-out procedures and bid fond farewells to departing guests.
  • Handle guest feedback, log issues in the system, and escalate when necessary.
  • Support Front Office operations during busy periods.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

Speak with the employer
+91 8078325670

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