Posted:3 days ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities Provide exceptional customer service by responding to guests' queries, resolving issues promptly, and addressing concerns. Manage front desk operations, including handling phone calls, emails, and messages in a professional manner. Maintain accurate records of guest interactions using our property management system (PMS). Collaborate with other departments to ensure seamless communication and effective issue resolution. Handle guest check-in and check-out processes, ensuring efficient room allocation and key distribution.
MALABAR GOLD & DIAMONDS
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