Guest Experience Supervisor-Front Office

Marriott

1 - 3 years

1 - 3 Lacs

Hyderabad Telangana India

Posted:4 days ago| Platform: Foundit logo

Apply

Skills Required

front desk operations Guest Relations Payment Processing Account Management Reporting team support

Work Mode

On-site

Job Type

Full Time

Job Description

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their requirements.
Enter Marriott Rewards information. Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts. Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time.

More Jobs at Marriott

Life Guard

Nasik, Pune, Nagpur, Mumbai, Thane, Aurangabad

Experience: Not specified

INR 2 - 4 Lacs

University Intern - Marketing

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

Experience: Not specified

Salary: Not disclosed

Loss Prevention Associate

Nasik, Pune, Nagpur, Mumbai, Thane, Aurangabad

2 - 7 yrs

INR 2 - 3 Lacs

Sales Manager

Mumbai

4 - 11 yrs

INR 8 - 9 Lacs

Director - Food & Beverage - EXPAT

Mumbai

13 - 20 yrs

INR 25 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Front Desk Operations Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.