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Group Manager - Process Training - Mumbai

Group Manager - Process Training - Mumbai

Vuram

5 - 10 years

7 - 12 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

Training MS Office Powerpoint Ticketing Reservation LMS Process training airline process Customer relationship Management Guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Lead, train, evaluate new hires in the system2. Plan and manage internal reinforcement and refresher trainings and feedback sessions on monthly basis3. Work collaboratively and conduct TNA/TNI with the Quality and Operations team to identify training needs4. Interact with client on weekly basis5. Manage content on the Learning Management System and create training SOPs6. Identify process gaps and fix them through process changes, refresher trainings, etc.7. Optimize training processes for efficiency and analyze training effectiveness8. Plan and implement training programs that will prepare employees for the next level in the domain9. Implement training KPIs, prepare and present reports on the same10. Storyboard and prepare learning materials for programs11. Coach and provide feedback to trainees on their performance in class and on shop floor12. Create new training content and update existing content to support new hires and existing staff on the floor 13. Class records to be maintained and reports/dashboards to be published to leadership on regular basis14. Research new training methods and implement them

Qualifications

1. Sound knowledge of travel domain Reservation and Ticketing, Customer Relations; someone who has full exposure to the airline and travel agency world2. Overall travel experience of more than 12 years with experie

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Group Manager - Process Training - Mumbai