4 Google Tools Jobs

A full-time, on-site role for a Senior Sales Executive located in New Delhi. You will be responsible for identifying and acquiring new business opportunities, managing client relationships, and achieving sales targets. Your role involves developing and executing sales strategies, conducting market research, and providing exceptional customer service to ensure client satisfaction and business growth. Sales & Revenue Generation You will own and exceed the assigned cargo revenue targets for the Delhi station. Managing key customer relationships across forwarders, consolidators, and e-commerce clients will be crucial. Identifying, engaging, and closing new business opportunities to grow volume and yield are key responsibilities. You will also actively monitor competitor activity and recommend pricing or commercial actions. Station Management & Compliance As the single point of contact for day-to-day execution across sales, operations, and finance at the station level, you will ensure full compliance with SOPs, service SLAs, CASA agreements, and invoicing protocols. Close coordination with ground handlers and airline teams will be necessary to maintain service quality. Cross-Functional Ownership Handling customer escalations proactively and driving resolution with urgency will be expected. Coordinating with finance for billing accuracy, collections, and third-party reconciliations is essential. You will also support load planning and tonnage optimization for all allocated flights. Support to Senior Leadership Assisting seniors with data analysis, market insights, and preparation of reports or business cases will be part of your responsibilities. Providing relevant background information, shipment history, or customer behavior trends when required is important. You will also help prepare for internal reviews, partner meetings, and strategic updates by supplying timely inputs and performance summaries. Leadership & Collaboration Mentoring junior team members and fostering a high-performance culture will be key. Representing Delhi station in regional calls, reviews, and cross-functional syncs is part of the role. You will also contribute to strategic planning, especially during business disruptions or market shifts. Requirements Education & Experience - Bachelor's degree in Business, Logistics, Supply Chain, or a related field - 4-6 years of experience in air cargo sales, station management, or GSSA roles - Prior exposure to customer-facing roles with ownership of revenue and station KPIs Skills & Attributes - Strong business acumen and market knowledge (Delhi & NCR cargo ecosystem) - Proven ability to multitask across sales and station execution - High level of ownership, urgency, and result-orientation - Strong interpersonal and negotiation skills - Familiarity with CRM tools, Google Tools, and station MIS reporting,

Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team size - 15 Members]. Conduct regular performance reviews, identify training needs, and create development plans. Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first contact resolution). Manage team schedules and ensure adequate staffing levels. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to enhance the customer experience. Operational Excellence: Monitor key performance indicators (KPIs - CSAT, Re-Open, Repeat, FRT, ART, Service level adherence) and identify areas for improvement in operational efficiency. Implement process improvements and best practices to enhance team productivity and customer satisfaction. Strong collaboration with other departments (e.g., Business Development Team, Bus operators/Movie Operators, product, engineering) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service and bus operations. Key Account Management (KAM): Build and maintain strong relationships with key bus/Movies operator partners. Act as the primary point of contact for assigned bus operators. Address customer concerns and proactively identify opportunities to improve by collaborating with Bus partners/Cinema operators. Work with the Business Development team and Partners to ensure seamless integration and smooth operations. Negotiate service level agreements (SLAs) and ensure compliance. Reporting and Analysis: Prepare regular reports on team performance, customer experience metrics, and KAM activities. Analyse data to identify trends and insights that can be used to improve customer service, operational efficiency, and operator relationships. Use data to make informed decisions about resource allocation, process improvements, and KAM strategies. Qualifications: Bachelor's degree in a related field preferred. Proven experience in managing and leading a team. Sound knowledge of operations management principles and best practices. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Experience in a Key Account Management (KAM) role is essential. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate.

As an Associate for Customer Experience within our CST Business, you will play a crucial role in ensuring a seamless and positive experience for our customers who book through our platform. Your responsibilities will include providing exceptional customer service across various channels such as phone, email, chat, and social media. You will also be responsible for handling escalated customer issues, addressing complex inquiries, and identifying trends in customer complaints and feedback. In this role, you will need to demonstrate proficiency in using CRM software and other customer service tools. It will be essential for you to proactively identify opportunities for improving the overall customer experience. Additionally, you will be expected to implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaboration with other departments, including product, engineering, growth, and finance, will be a key aspect of your role to resolve customer issues and contribute to platform improvements. Staying updated on industry trends and best practices in customer service will also be necessary to excel in this position. The qualifications we are looking for in an ideal candidate include a Bachelor's degree in a related field, excellent analytical and problem-solving skills, strong communication and interpersonal abilities, and the capacity to work in a fast-paced environment while managing multiple priorities. A strong customer focus and a genuine passion for delivering exceptional customer service are highly valued in this role. Preferred qualifications for this position include knowledge of Microsoft Office tools such as Excel and PowerPoint, as well as familiarity with Google tools. If you are someone who is motivated, customer-centric, and eager to contribute to enhancing the overall customer experience, we encourage you to apply and be a part of our dedicated team.,

We are looking for a highly motivated and experienced Team Lead/Junior Manager to oversee a team of Customer Experience Specialists in our Flights Line of Business. The ideal candidate should possess a solid understanding of the flight/travel industry, particularly on GDS platforms such as Amadeus and Travelport. You must demonstrate exceptional analytical skills and proven abilities in people management. Your role will be crucial in ensuring that our customers have a seamless and positive experience when booking flights through our platform. Responsibilities: Customer Experience: - Ensure that the team delivers outstanding customer service through all communication channels (phone, email, chat, social media). - Address escalated customer issues and handle complex inquiries effectively. - Identify and resolve trends in customer complaints and feedback. - Proactively seek opportunities to enhance the overall customer experience. Operational Excellence: - Monitor key performance indicators (KPIs) and pinpoint areas for operational efficiency improvements. - Implement process enhancements and best practices to boost team productivity and customer satisfaction. - Collaborate with other departments to address customer issues and enhance the platform. - Stay updated on industry trends and customer service best practices. Reporting and Analysis: - Create regular reports on team performance and customer experience metrics. - Analyze data to discover trends and insights for improving customer service and operational efficiency. - Utilize data for making informed decisions on resource allocation and process enhancements. Qualifications: - Bachelor's degree in a related field preferred. - 1-3 years of customer service experience, preferably in the flight/travel industry. - Proven track record in team management and leadership. - Proficiency in flight/travel terminology, processes, and GDS systems like Amadeus, Sabre, and Galileo. - Strong analytical, problem-solving, communication, and interpersonal skills. - Ability to work in a fast-paced environment, manage multiple priorities, and utilize CRM software and other customer service tools effectively. - Customer-centric mindset with a passion for delivering exceptional service. Preferred Qualifications: - Must have experience with Amadeus/Travelport. - Familiarity with Microsoft Office (Excel, PowerPoint) and Google tools. - Knowledge of customer satisfaction metrics and measurement methodologies such as Service Level Adherence, Re-open rate, FCR, FRT, CSAT, and Escalation rate. Join Us for: - A collaborative and output-driven environment that promotes cohesion through technology. - Increased cross-sell opportunities to improve average revenue per user. - Solid 360 feedback from peer teams on your support of their goals. - Respect earned through your contributions rather than demanded. - Wealth creation opportunities for the right fit. With over 500 million registered users and 21 million merchants, we are uniquely positioned to democratize credit for deserving consumers and merchants. Be part of India's largest digital lending story!,