Global Process Improvement

The role of Process Improvement (PI) Lead and India Global Business Solutions (GBS) Site Leader is a crucial position reporting to the VP Global Business Solutions (GBS) Transformation. Your primary responsibility will be to drive the Global PI strategy and provide leadership to the GBS team in India. By offering guidance, direction, and functional expertise to the teams, you will play an essential role in promoting the PI ethos, transforming work processes, and unlocking productivity potential to achieve significant bottom-line savings. Collaboration with senior stakeholders across the enterprise will be key, as you identify, prioritize, and implement initiatives aimed at enhancing quality, efficiency, and stakeholder satisfaction. In your capacity as the India GBS Site Leader, you will oversee GBS expansion and service penetration across APAC, with a focus on the Gurgaon office. This will involve managing site governance, employee engagement, and policy execution. Additionally, you will be a key member of the GBS Transformation Leadership Team, contributing to the development and execution of the overall GBS strategic roadmap. Your key responsibilities will include developing and executing a GBS and Global Functionals PI strategy aligned with enterprise goals, overseeing the India GBS site, leading GBS expansion efforts in APAC, creating strategic thought leadership for the GBS roadmap, and establishing monitoring and reporting mechanisms for ongoing assessment and continuous improvement. You will also be a part of the GBS Transformation Leadership Team and participate in various Analytics, Automation, and GBS LT forums as required. Qualifications: - Bachelor's degree in Business, Finance, Analytics, or a relevant field. Experience: - Proven ability to drive results using PI tools. - Extensive experience in Business Process Outsourcing (BPO) and/or Global Capability Center (GCC). - At least 15 years of relevant experience and progressive leadership roles. - Proficiency in Lean, Six Sigma, process mapping, modeling, and loss analysis. - Extensive cross-functional program and project management experience. - Demonstrated ability to drive results through continuous improvement, analytical decision-making, relationship building, and strategy setting.,