Global Administrative Help Desk

As a part of Ankura, you will be an integral member of a team that values excellence, innovation, and continuous growth. Our culture thrives on collaboration and connections, creating an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement to ensure that every individual feels connected and valued within our dynamic and supportive community. The role of Administrative Help Desk Associate at Ankura involves providing comprehensive administrative support and assistance to staff and management worldwide. Your responsibilities will include managing and responding to inquiries, troubleshooting issues in a timely manner, and ensuring smooth operations across global administrative functions. Key Responsibilities: - Provide remote assistance to staff and management in resolving administrative issues across different time zones. - Support in diary/calendar management. - Assist in generating purchase orders and invoices status queries. - Arrange travel for business trips. - File monthly expenses of corporate credit cards and personal cards used for business purposes. - Support in ordering and maintaining office supplies. - Ensure compliance with company policies and procedures across all regions. - Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations. - Manage and prioritize a large volume of calls and inquiries efficiently. - Perform other administrative duties as assigned. Qualifications: - Graduate or equivalent; additional qualifications in office administration or related field preferred. - Minimum of 2 years of proven experience in a remote administrative or help desk role supporting global operations. - Excellent organizational and multitasking skills with the ability to work across various time zones. - Strong verbal and written communication skills in English. - Proficiency in Microsoft Office Suite, communication tools, and other relevant software. - Problem-solving skills and attention to detail. - Customer-service oriented with the ability to handle challenging situations with professionalism. - Proven ability to manage and prioritize large call volumes efficiently. Working Conditions: This role is based in the Gurgaon office with flexible working hours to accommodate global support. Occasional overtime may be required to fulfill job responsibilities effectively.,