21 Call Management Jobs

Candidate will be responsible to manage a team of 50 + people along with TL's reporting to the person. Will be responsible for customer satisfaction Role Description This is a full-time on-site role for an Assistant Customer Service Manager at Policybazaar.com in Gurugram. The role involves overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication with customers. Job Summary: The Assistant Manager, Customer Service, is responsible for supporting the Customer Service Manager in overseeing day-to-day operations of the customer service team. This role involves managing a team of customer service representatives, ensuring high-quality service delivery, and continuously improving customer satisfaction. The Assistant Manager will help develop, train, and motivate staff, manage escalations, and implement policies and procedures. Key Responsibilities: Team Management and Supervision With team handling of minimum 30 members. Assist in hiring, training, and coaching customer service staff. Provide guidance and support to team members to help achieve individual and team goals. Conduct regular performance evaluations and offer constructive feedback. Schedule shifts and manage workloads to ensure adequate coverage during all business hours. Customer Support: Handle escalated customer inquiries, complaints, and complex issues, ensuring prompt and effective resolution. Monitor customer interactions and feedback to ensure the highest level of service. Develop and maintain relationships with key customers to enhance loyalty and satisfaction. Operational Efficiency: Assist in implementing and optimizing customer service processes to improve efficiency. Track, analyze, and report on team performance metrics, such as response times, resolution rates, and customer satisfaction scores. Collaborate with the Customer Service Manager to set and achieve departmental targets and objectives. Quality Assurance and Training: Ensure that customer service representatives adhere to company policies and procedures. Identify training needs and work with the Customer Service Manager to develop training programs. Conduct regular team meetings to provide updates and discuss areas of improvement. Collaboration and Communication: Work with other departments, such as sales, marketing, and operations, to resolve issues and improve the customer experience. Assist in managing customer service communication channels, such as email, phone, and live chat. Maintain clear and effective communication with team members and other stakeholders. Qualifications: Bachelors degree 2+ years of experience in a customer service role, with at least 2 year in a supervisory or assistant managerial capacity with team strength of 30 members Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and work in a fast-paced environment. Proficiency in customer service software and tools (AHT/Attrition/Shrinkage/SLA/Utilization /Occupancy/CSAT/DSAT) Knowledge of performance metrics and customer service best practices. Preferred Qualifications: Experience in managing customer service teams in a call center or similar high-volume environment. Familiarity with CRM systems and data analysis tools. Bilingual or multilingual abilities are a plus. Working Conditions: Office environment with occasional remote work flexibility. May require working outside of regular business hours, including evenings and weekends, to meet customer needs. Compensation and Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and other company benefits. Let me know if you need any adjustments or specific details for the role! Contact Person :- HR Suman (9934827654) Or Sumankumari1@policybazaar.com

What you will do The Core Agent is responsible for providing general information about the hotel and assisting callers. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Creates and maintains reservation records by date of arrival and alphabetical listing. Communicates reservation information to the front desk. Open and close the availability as and when required of hotel in all channels and website. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers What you bring At least 1-2 years experience in a similar role within 5 Star Luxury Hotels is considered an asset Bachelor s Degree in Hospitality Management or Equivalent is considered an asset Strong communication and customer service skills What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Dream Holidays at other Four Seasons Hotels and Resorts Comprehensive Insurance coverage for Hospitalization and Personal Accident Complimentary Employee Meals

A professional Receptionist is required for a CA office to handle front desk operations, manage calls, schedule client meetings, Maintain records, and assist with administrative tasks. Strong communication, organization, and MS Office skills required Required Candidate profile Any graduate with 2-3 years of experience as a Receptionist Skilled in client queries, call handling, scheduling, and documentation Courteous, detail-oriented, and proficient in MS Office Perks and benefits reimbursement/ good work culture

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Well-organized, presentable, and proactive FEMALE who can work as a Front-Desk Executive with administrative support. Along with Frontdesk, should Assist with daily office operations and general administration •

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, or chat Address and resolve customer concerns promptly and accurately Document customer interactions and update records Provide detailed product or service information to customers Collaborate with internal teams to resolve complex issues Maintain adherence to company policies and service standards Candidate Profile: Excellent command of spoken and written English Graduate or undergraduate degree holders Experience in customer service preferred but freshers can apply Strong problem-solving and multitasking skills Willingness to work in rotational shifts including nights Immediate joiners preferred

Key Responsibilities: Manage inbound and outbound communication via phone, email, and chat with international customers Resolve complex queries related to products, services, data analysis, or knowledge-based tasks Maintain accurate documentation and update client records Follow client-specific guidelines and adhere to quality standards Collaborate with cross-functional teams to ensure customer satisfaction Meet individual and team performance targets Candidate Profile: Excellent verbal and written English skills Graduate or undergraduate degree holders Experience in international BPO or KPO preferred but freshers can apply Comfortable working in rotational shifts including night shifts Strong analytical, multitasking, and problem-solving skills Immediate joiners preferred

Key Responsibilities: Handle inbound and outbound communications via phone, email, and chat with international customers Resolve customer queries related to products, services, billing, and accounts efficiently Maintain accurate records of customer interactions and transactions Adhere to company policies and international client guidelines Collaborate with team members to ensure seamless service delivery Achieve individual and team performance goals consistently Candidate Profile: Proficient in spoken and written English Graduate or undergraduate degree holders Prior experience in international BPO preferred but freshers can apply Comfortable with rotational and night shifts Strong problem-solving and multitasking skills Immediate joiners preferred

Description We are seeking a dynamic Customer Support/Telesales Voice Professional to join our team in India. This role involves engaging with customers over the phone to provide exceptional service and drive sales. The ideal candidate will be passionate about helping customers and achieving sales goals. Responsibilities Handle inbound and outbound calls to provide excellent customer service and support. Assist customers with inquiries, product information, and order processing. Achieve sales targets by promoting and selling products or services during calls. Document customer interactions accurately in the CRM system. Resolve customer complaints and issues in a timely manner. Collaborate with team members to enhance customer experience and service quality. Skills and Qualifications Excellent communication skills in English and Hindi (or local language). Strong interpersonal skills and ability to build rapport with customers. Basic knowledge of CRM systems and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Sales orientation with a desire to meet and exceed targets. Problem-solving skills and a positive attitude towards challenges.

We are seeking enthusiastic Freshers/Customer Service Representatives for our BPO-Voice Process team in India. This role is ideal for individuals looking to kickstart their career in customer service and gain valuable experience in a dynamic environment. Responsibilities Handle customer inquiries and provide accurate information in a professional manner. Resolve customer complaints and issues efficiently and effectively. Document all customer interactions and maintain accurate records. Follow up with customers to ensure their issues are resolved to their satisfaction. Collaborate with team members and other departments to improve service delivery. Meet performance metrics and targets set by management. Skills and Qualifications Excellent communication skills in English and local languages. Strong problem-solving abilities and a customer-oriented mindset. Basic computer skills and familiarity with MS Office applications. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Good listening skills and attention to detail. Willingness to work in rotational shifts, including weekends and holidays.

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Job Title: Receptionist Front Office Executive Company: Diya Greencity (Promoter: Eureka Builders Pvt. Ltd.) Raj Nagar Extension, Ghaziabad A premium affordable housing project with 900+ homes delivered Visit Website https://diyagreencity.com/ Key Responsibilities: Greet and attend to visitors, walk-in customers, and clients courteously. Answer and transfer incoming phone calls ; manage WhatsApp business line. Maintain visitor logbooks , appointment records, and customer inquiry forms. Coordinate with site visit executives, CRM, and sales team for smooth visitor handling. Handle basic admin tasks : document filing, printing, courier dispatch, and stationery management. Maintain the cleanliness and decorum of the reception area. Share brochures, rate sheets, and direct visitors to the appropriate department. Manage incoming mail/documents and ensure timely forwarding. Requirements: 3 to 8 years of experience as a receptionist/front desk executive. Proficient in Hindi and basic English communication . Presentable, polite, and well-organized. Basic computer skills: MS Word, WhatsApp Web, Email. Prior experience in real estate, hospitality, or education industry is a plus. Work Hours: 9:30 AM 6:30 PM (Including Saturdays and Sundays; weekly off on rotation) Key Skills: Front Desk Handling, Customer Greeting, Call Management, Visitor Coordination, MS Office, Communication Skills, Document Filing, Real Estate Reception Location: On-Site Diya Greencity Site Office, Raj Nagar Extension, Ghaziabad Google Maps https://maps.app.goo.gl/6CGd6QQu8tDKosH88 How to Apply: Call / WhatsApp: +91-9643546733 Email: hr@diyagreencity.com Subject: Receptionist – Diya Greencity Application ”

Vibrantzz Management Services - Hiring for International BPO for Customer Service - Voice Job Opportunity for Graduate pass out in the year 2024 and 202 5 Job Role - Customer Service Executive ( Voice ) Location - Mumbai, Navi Mumbai and Thane Salary - Rs 20,0000 to Rs 50,000. Job Requirements -Candidate with HSC + 6 months experience or Graduate fresher can apply for the job -Candidate with Excellent communications required -Candidate should be comfortable joining within 15 days -Candidate should be comfortable with rotational night shifts -Candidate should have all the documents for Education and Work Experience -Candidate should be within the Transport Boundary of the company. Role and Responsibility -Candidate will be assisting the customers on the calls with their queries or issues. -Candidate will be understanding the problems and providing suitable resolution. Transportation facility available Medical Insurance also available for the employees Job Opportunity for Graduate pass out in the year 2024 and 2025 Interested candidates can call us OR WhatsApp us on Contact No :81040 26452 Regards Trupti Barthwal Vibrantzz Management Services

Responsible for reactivation of dormant clients. Ensure growth in clientele by converting leads Conduct meeting with clients as part of client servicing and cross selling other financial product Understand the market updates for the day to provide accurate information to the client Profile customers based on their investment trends and past record available with us Attend calls and execute the orders on behalf of clients by doing Pre trade and post trade confirmation. Develop and maintain a long-term relationship with customers to maintain a high level of retention of the existing customer and also focus on generating new business. Pitch clients for other investment products offered by the company To maintain a synergistic relationship with Relationship Managers - Sales, by supporting their sales efforts to enhance business Update clients visit and all other communication with the client in the CRM software Work towards building a network and expanding the client base. Key Result Areas Call Management Ensure all calls received at the desk are handled effectively and without waiting period Reactivating dormant clients Continuously work towards reactivating dormant clients Cross Sell Third Party Products Develop avenues through networking with active and reactivated clients to sell third party products Data Management Accurately record key information of the client to build revenue generation plan.

Receptionist Job Summary: The Receptionist is the first point of contact for visitors and clients. This role involves managing the front desk, handling incoming calls, and providing administrative support. Key Responsibilities: Greeting and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person and office. Answer, screen, and forward incoming phone calls. Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures). Provide basic and accurate information in-person and via phone/email. Receive, sort, and distribute daily mail/deliveries. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). Order front office supplies and keep inventory of stock. Update calendars and schedule meetings. Arrange travel and accommodation and prepare vouchers. Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing. Qualifications: Proven work experience as a Receptionist, Front Office Representative, or similar role. Proficiency in Microsoft Office Suite. Hands-on experience with office equipment (e.g. fax machines and printers). Professional attitude and appearance. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organizational skills. Multitasking and time-management skills, with the ability to prioritize tasks. Customer service attitude. High school degree; additional certification in Office Management is a plus. Key Skills: Communication skills Organizational skills Time management Attention to detail Problem-solving Proficiency in MS Office

A proactive telecaller to manage communication with our network of distributors. The role involves reaching out to existing distributors providing product information assisting with orders, addressing queries, and ensuring distributor satisfaction.

Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service. Other work: New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility: Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements: Hands-on experience in resolving technical issues/ Tickets. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Front Office Executive(Only Female Candidates) We are seeking a friendly and organized receptionist to warmly welcome visitors, manage incoming calls, and provide assistance as needed Responsibilities include maintaining a neat reception area, scheduling appointments, handling basic administrative tasks, and monitoring access The ideal candidate should have a high school diploma, prior customer service experience, good communication skills, and basic computer proficiency

ESSENTIAL SKILLS: Candidate should be comfortable to work in 24/7 environment. Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required. Microsoft Certified Desktop Technician preferred. TECHNICAL SKILLS: Extensive knowledge of troubleshooting Windows 10 and Mac Monterey operating systems. Expertise in installing, configuring, and troubleshooting Microsoft Office 365 applications. Expert level knowledge of troubleshooting Internet technology and networking concepts such as VPN. Should be skilled in virus/malware removal and troubleshooting customized applications. Coordinate activities with third party vendors as needed for Order fulfillment, Warranties and so forth. Knowledge of mobile device COMMUNICATION SKILLS: Candidate should have excellent communication - Strong command of English sentence structure, vocabulary, and grammar. Neutral accent, suitable speech rate, appealing voice, and confident tone. Ability to talk naturally with no need for filler. Call management and effective email communication skills.