4 Fulfillment Center Jobs

Job Title: Regional Head Fulfillment Centre (North & East) Level: Director Location: Mumbai & Gurgaon Function: Fulfillment & Supply Chain Operations Industry: E-commerce Logistics Role Overview We are seeking a dynamic and experienced Regional Head Fulfillment Centre to lead and manage fulfillment and warehousing operations across the North & East regions . This strategic leadership role will be responsible for driving operational excellence, optimizing supply chain processes, enhancing customer experience, and ensuring achievement of key business metrics across multiple fulfillment centers. Key Responsibilities Strategic & Operational Leadership Provide end-to-end leadership across warehousing, inventory management, logistics, and last-mile delivery operations. Design and implement scalable processes, systems, and standards to ensure high warehouse productivity, order fulfillment efficiency, and inventory accuracy. Drive automation and process improvements to enhance cost efficiency and service quality. Sales & Regional Account Management Own and nurture key regional sales accounts; ensure SLA adherence, profitability, and customer retention. Collaborate with Sales and Business Development teams to identify upsell, cross-sell, and renewal opportunities. Monitor account health and customer satisfaction; initiate corrective actions to address service gaps or churn risks. Warehouse & Fulfillment Excellence Lead warehouse operations across multiple sites, ensuring compliance with safety, quality, and regulatory standards. Maintain 100% stock accuracy, reduce shrinkage, and optimize inventory turnover and carrying costs. Continuously evaluate performance metrics and drive operational improvements. Financial & Performance Management Manage full P&L responsibility for regional fulfillment operations. Control costs and ensure budget compliance while driving margin improvement. Track, analyze, and report on operational, sales, and fulfillment KPIs. Oversee regional budgeting, forecasting, and capital expenditure planning. Requirements Bachelor’s or Master’s degree in Business, Supply Chain, Logistics, or related field. 10+ years of progressive experience in e-commerce, supply chain, or logistics, with 5+ years in a senior leadership/director role . Demonstrated expertise in warehouse operations, regional account management, and fulfillment strategy. Strong proficiency in WMS, ERP systems, and e-commerce logistics platforms. Excellent leadership, communication, negotiation, and stakeholder management skills. Proven ability to lead large teams across multiple geographies and deliver high performance

We are seeking an experienced and highly organized *Fulfilment Centre* Warehouse Manager to oversee daily warehouse operations at our 3PL (Third-Party Logistics) fulfilment centre Key Responsibilities: Warehouse Operations: Manage end-to-end warehouse operations including receiving, put-away, inventory management, picking, packing, shipping, and returns processing. Ensure all orders are fulfilled accurately, on time, and in accordance with client-specific SLAs. Optimize layout and storage systems to improve workflow and space utilization. Team Leadership & Development: Lead, coach, and manage warehouse staff including supervisors, team leads, and associates. Develop labour schedules based on order volumes and operational needs. Conduct performance evaluations and implement training programs for continuous development. Inventory & System Management: Maintain real-time inventory accuracy through systematic cycle counts and reconciliation. Utilize WMS and related technologies to track inventory and order flow. Troubleshoot discrepancies and ensure proper documentation and resolution. Client Relationship Management: Serve as the main point of contact for assigned client accounts within the facility. Monitor and report on client KPIs and SLAs, ensuring performance targets are consistently met. Support onboarding and integration of new clients and product lines into the operation. Compliance & Safety: Enforce compliance with all OSHA regulations and internal safety policies. Promote and maintain a clean, safe, and organized work environment. Conduct safety audits, investigations, and implement corrective actions as needed. Continuous Improvement: Identify and implement process improvements using lean principles and best practices. Collaborate with cross-functional teams including Transportation, Customer Service, and IT to drive operational enhancements. Lead or participate in special projects including automation and system upgrades. Qualifications: Bachelors degree in supply chain management, Logistics, Business Administration, or a related field (preferred). Minimum 5 years of experience in warehouse or fulfilment centre management, preferably in a 3PL environment. Strong knowledge of WMS systems, inventory control, and order fulfilment processes. Excellent leadership, organizational, and communication skills. Ability to multitask and perform under pressure in a fast-paced environment. Proficient in Microsoft Office Suite (Excel, Word, Outlook); ERP system experience a plus. Familiarity with lean warehousing and continuous improvement methodologies. Preferred Qualifications: Experience in e-commerce or omnichannel fulfilment. Knowledge of transportation logistics and reverse logistics processes. Experience managing a warehouse safety program. Work Environment: This position operates in a warehouse environment. The role requires the ability to stand, walk, bend, and lift up to 50 lbs. Occasional evening or weekend work may be required depending on operational needs. Why Join Us? Be part of a fast-growing logistics company with opportunities for advancement. Work with a dynamic team in a high-performance environment. Help shape the future of fulfilment through innovation and operational excellence.

Briefing Document Senior Manager - Fulfillment Operations 1 About the Organization About Delhivery According to RedSeer Report, Delhivery is India's largest and fastest-growing fully-integrated logistics services player by revenue as of Fiscal 2021. With its nationwide network covering over 17,000 pin codes, the company provides a full suite of logistics services such as express parcel transportation, PTL, and TL freight, cross-border, supply chain, and technology services. Delhivery has successfully fulfilled over 1 billion shipments since inception and today works with over 21,000 customers, including large & small e-commerce participants, SMEs, and other enterprises & brands. For more information about Delhivery, please visit www.delhivery.com. Vision We aim to build the operating system for commerce, through a combination of world-class infrastructure, logistics operations of the highest quality, and cutting-edge engineering and technology capabilities. Team Delhivery was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati and is now 66,000+ people strong. 2 About the Organization Logistics Technology Create Build consumer, product, location intelligence from differentiated precision & efficiency through data capabilities Provide best- in- class customer experience to drive Establish highest quality infra & largest reach Become the operating system for stickiness order data commerce Build products/ insights to enable customers to Use scale to lower cost of fulfilment drive sales & profitability We are building the Operating System for Commerce 3 Role Description About the Role Role Senior Manager Operations Grade G3 Department Sub Department Fulfillment Operations Managers & TLs Reporting Relationship Location Director/Senior Director Reporting Relationship (Team) Ahmedabad CTC Range (INR) Up to 20 LPA (excl. ESOPs as applicable) 4 Role Description Key Responsibilities 1.Oversee and control operations across the 6 10 FCs or 1-2 large sites in respective zones 2.Monitor client TATs daily and handle escalations from Client servicing teams 3.Review FC plans with regards to the following Manpower planning Capital expenditure (including IT assets) Consumables planning 4.Take ownership of FC P&L in respective zones ¢ ¢ ¢ Keep costs under control as per budgeted figures Meet with new clients to help them understand operations and ensure successful client start-up Meet with key existing clients to understand their issues and use the feedback to improve operations 5.Conduct RCA and investigations whenever any cases of mis-shipments arise and take necessary action. Conduct RCA and investigations whenever any cases of theft arise and take necessary action 6.Carry out routine audits across FCs to ensure compliance of the following ¢ ¢ ¢ Operational SOPs Legal / regulatory compliances Health and Safety guidelines 7.Setup an interaction with external stakeholders Courier partners / Vendors / Clients to gather competitive intelligence 8.Conduct RCAs for any safety incidents. Drive a culture of safety and ensure zero Loss Time Incidents in their zones. 9.Monitor the Reco (inventory adjustments) status for their zones and plan corrective actions in case targets are not met. 10.Responsible for designing and implementing improved processes or operational policies. Recommends changes to products, or services to fulfill customer needs to the quality team. 11.Capital Expenditure ¢ Generate capex requirements of individual FCs on a monthly basis. Carry out a basic evaluation of whether the capex is required or not at the FC level ¢ Collate capex requirement across multiple FCs and present the business case for approval in the 1st week of each month 5 Role Description Person Specifications- Skillsets/Education ¢ Educational Background - MBA (Premier college) with 4+ years of experience / B.Tech. (Premier College) 6+ years of experience ¢ Functional Skills - Vendor Management, Project Management (Any relevant certification will be added advantage) ¢ Experience - 5-8 years Relevant exp in Logistics/ Manufacturing industry Experience in SCM Operations/ Logistics Operations ¢ Behavioral Skills Good communication and analytical skills Excellent customer service skills in the areas of problem-solving, task prioritization and follow-up. Ability to work well in a team environment. Collaborate with internal and external resources in order to gain credibility with senior management. 6 Culture & Benefits With people obsession right at the center of our DNA, we take pride and appreciate the hard and smart work done by each of them. With over 55000 employee spread across 2500+ cities, 19k pin codes, we at Delhivery are connected to each other through one common intent- to become the operating system of the commerce industry and in turn become India s largest Logistics Company. Post joining, you will get an opportunity to work with like minded individuals who are passionate, driven and enthusiastic and lead their teams through efficiency, technology and empathy. Delhivery Code:- Maniacally People Centric Efficiency, Always Enablement> Control Post Joining:- You will undergo an extensive induction and training program wherein the working of the overall organization and each department would be discussed in detail along with visitation to key facilities (keeping in mind COVID Guidelines) 7 Culture & Benefits Benefits Financial & Leaves:- i. Flexibility to Working from Home ii. Flexible timings iii. Employee Loan Assistance Program iv. Continuous Learning Benefit v. Sabbatical (in case any employee due to unforeseeable reasons needs to take a break but does not wish to exit) vi. Financial Aid to all employees (on-roll / off-roll) vii. Heavy extensive Referral Program for all employees viii. Parental Support:- i. Paternity Leave (4 weeks paid + 4 weeks unpaid) ii. Maternity Leave (26 weeks paid+ 26 weeks unpaid) iii. Adoption Leaves (12 weeks for the mother) ix. Parental Insurance (Either own parent or spouse's parents) x. Flexi benefits: we offer a bucket full of flex benefits like Car Lease with 100% on road funding, Drivers salary, Meal vouchers, LTA e.t.c compliant to the IT act, which helps our employees reduce the tax burden and increase their take home salary xi. Buy from Auctions: we have a dedicated portal for our employees to buy from auctions across various options like Mobile, electronics, Appliances, Fashion and much more Wellbeing - We help our employee look after their health and wellbeing, enabling them to deliver their best at home and at work with multiple initiatives to support them I. Employee Assistance Program where employee can seek assistance w.r.t any issues related to personal life through renown psychologists and physiatrists that are completely confidential and available 24/7 II. Teleconsultation/ Tele medicine - Virtual consultation with general physicians for employees and eligible dependents, employees can also seek online Diet and Nutrition Counselling III. COVID Vaccination is enabled as part of health benefits for employees, where they can choose the vaccinate schedule as per their convenience and get themselves vaccinated at zero cost 8 Come and join our journey.. 9

Lead/ Department Manager FC Operations About the Role At Ekart, our continuous endeavor is to provide a high-quality experience to the customers by increasing operational excellence. The purpose of this job role is to lead the department through planning, organizing, controlling, coordinating, and coaching. The standard operating procedures are adhered to at all times. You are responsible for: Spearhead fulfillment center operations for Flipkart. Specialized warehouses occupying a space of 3-4 Lac square feet. Define and track key metrics, such as breaches and MIS shipments, for a given region. Build a culture of ownership and empowerment in FCs in that region. Accountable for Inventory and related asset management for the region. Responsible for the operationalization of New fulfillment centers in the region. Drive continuous improvement initiatives in the FCs in close coordination with the central FC OD team. Work closely with Logistics and Retail teams in reviewing and optimizing the distribution network in his region. Work closely with central teams for the design of org structure concerning the regional fulfillment center. Drive the on-the-ground implementation of any new technology/systems,/Processes for the warehouses in his region. Cost-effective fulfillment/Warehousing in the region. PNL accountability of the Warehouse in the region. Develop, mentor, and motivate the team in the region to achieve higher goals. Regular Kaizen and other improvements every month. Maintain 5S and the LEAN system of the company. Qualification 6+ years of experience in Courier/Supply Chain/Warehousing/Logistics Operations Should have managed a large team of Off rolls & on rolls Experience in the Sort center is preferred. Having strong knowledge of operational issues. High level of accountability and responsibility. Strong People Orientation and skills to manage a large team To succeed in this role, you should have the following: Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs. Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints. Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.