FTS Network Services - Telecom Advisor

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Job Title

POSITION PURPOSE:
Network Fulfillment is responsible to support Install, Disconnect, Redesign of ATMs and Circuits Including Ethernet, MPLS, AVPN, ISDN, VPN. RESPONSIBILITIES: 1) Co-Ordinate with Connectivity Vendors and order/disconnect/redesign PVCs, ePVCs, MPLS, VPN & Ethernet circuits. 2) Co-ordinate with hardware Vendor to Order & ship equipment for clients. 3) Create, update/edit, cases or tickets in the provisioning tracking tools (NARS, SharePoint, Service Now). 4) Customer Contact: Project touch-points include end-users (banks), vendors and other business units via calls and email. All contact activities must be added to the appropriate tracking tools. 5) Contact customer to complete, edit, update or verify Site Information Forms in a timely manner. Notify Network Service Coordinator (NSC) when task is complete. All contact activities must be added to the appropriate tracking tools. 6) Consistently update process related spreadsheets, CMDB, Service Now, Visio Diagrams etc for documentation & project updation. 7) Coordinate shared projects with other Fiserv Business Units. 8) Routinely track orders to ensure the vendor orders are meets customer s deadlines. Periodically update NSC, client and installations group with status. Projects in jeopardy or escalation will be updated as determined by the NSC. 9) Attend Various project related calls to ensure tracking & timely completion of the projects 10) Work with associated FTS departments (Engineering /NOC/Perimeter Security/ Install desk/ CM/ Network hardware/Billing etc) to properly implement services. The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities. POSITION QUALIFICATIONS: Education: A Bachelor s Degree in Computer Science, Computer Engineering, Information Technology or equivalent education in a related discipline is required. SKILLS & KNOWLEDGE REQUIRED: 1) Experience of 15+ years of total . 2) Experience of ordering Circuits & hardware with vendors. 3) Should have in-depth knowledge of Network Provisioning terminologies. 4) Preferably should have worked with US connectivity vendors such as AT&T, Verizon, Lumen etc. 5) Excellent commendation skills, well spoken, ability to deal with clients and managers at various levels, work with engineers & vendors. 6) Understanding of Ethernet, SDWAN, CLOUD , MPLS, AVPN, VPN.

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