10 Ftd Jobs

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. We're looking for an ideal candidate who is out-of-the-box ready and motivated to keep themselves on task. Will also work to proactively reduce recurrence of technical problems utilizing standards, procedures, processes, and best practices Roles and responsibilities: Install, configure, maintain, optimize, and troubleshoot network hardware globally. Ensure enterprise-wide network scalability and performance through performance monitoring, logging, packet analysis, and event correlation. Create and maintain documentation of network design and modify to ensure network infrastructure is secure, reliable, and scalable. Responsible for designing and executing all network upgrades required to allow for rapid company growth. Ensure network meets all required security standards and government regulations. Ensure firmware updates are deployed in a timely manner to mitigate risk. Work with vendors, operational users, and technical personnel in a cross-team capacity. Technical: Should have come from Enterprise Networking background with experience in Switches, Routers and Firewalls Experience of IT services delivery, horizontals/practices, learning & development, strong technology experience. Experience in troubleshooting Network faults Experience in Azure Networking, Netskope, Thousand Eyes, Catalyst center. Experience in Managing servers is a plus. Experience: Minimum bachelor’s degree in Electronics/Computer Science, Information Systems or other related field. 7+ years of hands-on experience in developing solutions using Firewalls, Load balancer, Routers and switches 5+ years of experience in configuration, managing & delivering portfolio of Network IT service projects.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role. You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible. If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today! Key Responsibilities: Security Operations & Support: Handle L2-level troubleshooting and resolution of network security incidents. Manage and support firewalls, IDS/IPS, VPNs, proxies, and endpoint security solutions . Perform log analysis and security event monitoring to detect potential threats. Assist in firewall rule changes, ACL modifications, and access reviews . Work with SOC/NOC teams to escalate critical security events. Incident Management & Monitoring: Investigate and respond to malware infections, phishing attacks, and network intrusions . Assist in DDoS mitigation, security patching, and vulnerability management . Escalate complex security issues to L3 engineers or security architects . Network Security Administration: Maintain and configure firewalls (Cisco ASA/FTD, Palo Alto, Fortinet, Check Point, Juniper SRX) . Support VPN configurations, endpoint protection, and network access control (NAC) . Ensure compliance with security policies and industry standards (ISO 27001, NIST, PCI-DSS, etc.) . Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Technical Skills & Qualifications: Experience: 5+ years in network security Hands-on experience with firewalls, IDS/IPS, and endpoint security solutions. Good understanding of networking protocols (TCP/IP, VPN, VLAN, BGP, OSPF, NAT, SD-WAN). Familiarity with CrowdStrike , SIEM, DLP, WAF, EDR/XDR, and NAC tools . Experience with cloud security (AWS, Azure, GCP) is a plus. Certifications preferred: CCNA Security, Fortinet NSE 2-4, PCNSA, CEH, CompTIA Security+, or equivalent. Basic knowledge of Python, PowerShell, or Ansible for automation is a plus. Soft Skills: Strong analytical and troubleshooting skills. Ability to work in a fast-paced environment and handle escalations efficiently. Good communication and teamwork skills. Experience working in a SOC/NOC environment is an advantage. Education: Bachelor's degree in Computer Science, Information Security, or a related field (or equivalent work experience). Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Consultant IT Shared Service Management0 Senior Network Analyst and team leader Good understanding of OSI reference model - Good communication and presentation skills - Ability to be flexible and work with a fast paced and dynamic organization - Good understanding of ITIL Incident, Change and Problem management process. - Should have experience in ticketing tools like BMC Remedy\ServiceNow - Good understanding on TCP\UDP\IP Protocols - Should have good experience on monitoring and management tools like SolarWinds\CA Spectrum\Syslog - Strong knowledge on switching protocols like STP, VTP, Ether-channel and VPC - Good Knowledge of Routing protocols like EIGRP\OSPF\BGP - Hands on experience on Firewalls like Cisco ASA\FTD, Checkpoint, Palo Alto, FortiGate - Firewall Security, networking, Firewall FortiGate, VPN ,network security, - Hands on experience on Cisco IOS, IOS-XE and Nexus OS - Good understanding of Site to Site and SSL VPN technologies - Experience with medium to large IT rollout projects involving network expansions. - Good to have knowledge on SDWAN and SDN solutions (Cisco SDWAN, Silver peak, FortiGate SDWAN, Cisco ACI) - Experience in Forward and Reverse Proxy (F5, KEMP, Citrix, A10, Bluecoat) - Excellent team player and take ownership, initiative of complex issues - Excellent Troubleshooting skills.

Technical Lead Networks1 Senior Network Analyst and team leader Good understanding of OSI reference model - Good communication and presentation skills - Ability to be flexible and work with a fast paced and dynamic organization - Good understanding of ITIL Incident, Change and Problem management process. - Should have experience in ticketing tools like BMC Remedy\ServiceNow - Good understanding on TCP\UDP\IP Protocols - Should have good experience on monitoring and management tools like SolarWinds\CA Spectrum\Syslog - Strong knowledge on switching protocols like STP, VTP, Ether-channel and VPC - Good Knowledge of Routing protocols like EIGRP\OSPF\BGP - Hands on experience on Firewalls like Cisco ASA\FTD, Checkpoint, Palo Alto, FortiGate - Firewall Security, networking, Firewall FortiGate, VPN ,network security, - Hands on experience on Cisco IOS, IOS-XE and Nexus OS - Good understanding of Site to Site and SSL VPN technologies - Experience with medium to large IT rollout projects involving network expansions. - Good to have knowledge on SDWAN and SDN solutions (Cisco SDWAN, Silver peak, FortiGate SDWAN, Cisco ACI) - Experience in Forward and Reverse Proxy (F5, KEMP, Citrix, A10, Bluecoat) - Excellent team player and take ownership, initiative of complex issues - Excellent Troubleshooting skills.

Job Opportunity: Network Security (L2) Pune / Mumbai Location: Pune / Mumbai Experience: 3+ Years (Cisco Security) Education: Diploma / Bachelor’s / Engineering in Computer Science or Electronics Certifications: Mandatory: CCNA Preferred: CCNP Security or equivalent hands-on experience Role Summary: We are looking for a skilled L2 Network Security Engineer with strong hands-on experience in Cisco security technologies. The ideal candidate will possess in-depth technical expertise, sound troubleshooting abilities, and the drive to work in a dynamic, security-focused environment. Technical Skills: Proficient in Cisco ASA , FTD , FMC Hands-on experience with Cisco Routers (ISR, ASR) Strong understanding of OSPF, iBGP, eBGP Deep knowledge of firewall configurations , failover scenarios , multi-context mode Expertise in VPN technologies: Site-to-Site VPN (IKEv1 & v2) , DMVPN , SSL VPN , GRE tunnels Exposure to Cisco ISE (NAC solutions) Working knowledge of Cisco WSA, ESA Familiar with Port Security , STP , VTP , SNMP , and Syslog Soft Skills: Strong analytical and logical reasoning abilities Effective communication skills for interaction with cross-functional teams Good documentation habits and attention to detail Other Responsibilities: Perform daily operational tasks and checklists Analyze security events and escalate incidents as needed Correlate suspicious logs with other data center or application events If you’re passionate about network security and meet the criteria, we’d love to hear from you. Apply Now or tag someone who’d be a great fit!

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is currently seeking a System Engineer to join the Cloud Services team. The successful candidate should have a several years in a system engineering role, with hands on experience working with various datacenter and enterprise level technologies and applications. Must be flexible in technology exposure and willing to stretch beyond what they currently know.The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support. Additionally, the selected candidate will have demonstrated experience with troubleshooting production problems as well as implementing, upgrading and maintaining enterprise level systems and services. Responsibilities: Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services Datacenter & Collocation Management Infrastructure-as-a-Service Backup-as-a-Service Disaster Recovery-as-a-Service Design, implement, troubleshoot, analyze, and maintain internal and external customer environments. Create, request, and present technical specifications and requirements. Perform hardware and software installations, upgrades and maintenance. Participate in after-hours maintenance and on-call rotation. Identify, research, and resolve technical problems. Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians. Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc. Interface with third party vendors as liaison between client and vendor. Utilize superior customer service skills to provide first level interface for CDI clients. Plan and implement system automation to improve service efficiency and consistency. Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services. Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Engages in continuous learning to stay abreast on new and emerging technologies. Qualifications: 10-14 years of prior IT experience; prior experience working for a service provider a plus Prior customer service experience Working experience with one or more infrastructure monitoring, alerting, and ticketing platforms Working experience managing & implementing virtualization technologies - vSphere, Hyper-V, Prism Working experience managing & implementing network virtualization technologies NSX-T preferred. Experience working with dynamic Routing protocols such as BGP/OSPF/ISIS/EIGRP Working knowledge of service provider networking including various MPLS technologies such as SR/LDP/RSVP-TE Experience with various firewalls including Cisco ASA/FTD, Palo Alto Networks, and FortiGate Knowledge of Provider edge networking configurations and requirements a plus Experience working in a service provider NOC supporting multiple customers Working experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services Team player with excellent communication skills and the ability to manage assignments independently Nurturing personality and the desire to help in the development and mentoring of level 1 technicians Ability to achieve successful outcomes in handling difficult situations and to work with various customers and management levels Analytical and troubleshooting skills Ability to work in a fast-paced environment Shows initiative and acts independently to resolve problems Ability to manage multiple priorities and follow through on projects to completion Works effectively both as a team member and independently Effectively utilizes tools to resolve issues and escalates appropriately Proficient in documentation creation leveraging Microsoft Visio & Office. Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance Excellent written, communication, and problem-solving skills are a must Experience with VMware vCloud Director a plus Experience with Zerto Virtual Replication a plus Experience with Public Clouds (AWS/Azure) a plus Experience with Automation/Orchestration/scripting (ansible/python/PowerShell) a plus CCNP Service Provider VMware vSphere Certifications a plus Azure/Amazon Certifications a plu Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Senior Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments.Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice Network and Voice Services team responsible for providing subject matter expertise incident management, service request management, and change management infrastructure support for all Managed Services customers. Responsibilities: Manage and maintain customer Network infrastructure Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. Possess the ability to track time worked with a degree of accuracy Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions Must possess a working knowledge of APIC / ACI Lead technical troubleshooting of critical network outages. Perform baseline administration of Amazon Web Services VPCs, CIDR management similar Microsoft Azure Technologies, GPC Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation Performs adds, moves, and changes on Network infrastructure within expected SLAs Execute Network routine and emergency infrastructure maintenance processes as required by customer Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure Build and maintain documentation for customer Network infrastructure Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities Provide support and cross-training to team members on managed solutions to ensure resilient support model Manage service requests ensuring adherence to SLAs Assist with cross training of other Tier 2 team members as needed Other duties as assigned Qualifications: 12+ years of experience with operational administration of Network Infrastructure 9+ years working with monitoring platforms; LogicMonitor a plus 6+ years of experience with operational administration of Cisco Infrastructure 6+ years of experience with operational administration of Palo Alto Infrastructure 4+ years of experience with operational administration of NetScaler Infrastructure Experience with GlobalProtect, AnyConnect, FortiClient Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA Background with enterprise Routing and Switching technologies Knowledge and experience with Layer 2 and Layer 3 protocols Experience with more than two enterprise LAN, SD-WAN and WAN topologies Strong background with operational administration of Network Management Systems and IPAM Excellent leadership and mentoring skills High level problem-solving and communication skills Strong oral and written communications skills Bachelors Degree or Equivalent Experience CCIE R&S or Security, PCNSE or equivalent level certification desired. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Project Role : Network Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Network Security Management Good to have skills : Network Security Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Your typical day will involve ensuring the smooth functioning of the network and providing timely support to customers. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure the smooth functioning of the telecommunication network elements. Integrate and manage the life cycle of network elements and associated configuration. Manage back office system data records. Support customer activations and configuration adjustments. Provide timely support to customers. The key responsibilities are highlighted below. The candidate isoExpected to build, deploy, configure, manage & troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelinesoPrimary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out.oExpected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met. oRequired to be knowledgeable in other Infrastructure components (like AD/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers etc. and TCP/IP concepts in order to assist in pinpointing problems that may or may not involve the network operationsoRequired to be versed with various eco-system software packages (mentioned above) for such activities as monitoring, configuration and troubleshooting as well as remote management.oExpected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required).oExpected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements.oExpected to prepare RCA reports and suggest mitigation strategies. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Security Management. Good To Have Skills:Experience with Network Security Operations. Strong understanding of network security management principles. Experience in configuring and managing network security devices. Knowledge of network protocols and technologies. Familiarity with network security best practices. Ability to troubleshoot network security issues. Excellent analytical and problem-solving skills. Expert level skills in configuring & troubleshooting of Network devices (LAN Switches/ Router/ Load Balancers). Preparing the Hardening Guidebook and necessary automation tool-kit. Also carryout hardening of the network devices as per the laid guidelines. In-depth knowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS). Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO. Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the same Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc. Expert level knowledge of IP addressing schemes (IPv4 & IPv6) Knowledge of log co-relation engines/ methodology would be an advantage Should have worked in Remote Management environment using tools. Additional Information: The candidate should have a minimum of 3 years of experience in Network Security Management. This position is based at our Hyderabad office. A 15 years full-time education is required. Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.) Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc. Exposure to technologies like Cisco ACI, FTD firewalls, load balancers Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member. Excellent verbal and written communications skills. Soft skills – Interpersonal relationship management, Time Management B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams. Experience of 5 to 7 Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc. Qualifications 15 years full time education

TCTS hiring for Manager Network Security- Cisco FTD & ASA Experience: Minimum 7 years Controllers) Qualification: Graduation Support Level: L2 Location: Pune Working Days- 6 Days Shift: 24*7 (Night shifts included) Position: Permanent Job Description: Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network Security /FMC / FTD/ Firepower/VAPT/ISE/ NAC and other Network Security domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities: Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-2 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill set: Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain. Interested candidate can please share your updated resume on namrata.rai1@tatacommunications.com with below details: Highest Qualification: Total Experience: Relevant Experience: Current Organization: Notice Period: Current CTC: Expected CTC: Current Location: Thanks & Regards, Namrata Rai TCTS HR Team

Looking For L3 Network Engineer Experience : 6 + ( Relevant ) Must have knowledge in L3 advance method of troubleshooting, Firewall, Palo Alto firewalls, FTD , ASA, Aruba /cisco switches, static routing & PBR,PCNSE, ACSA/ACMP, CCNP Etc.