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OLGA RESORTS
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Front Office Manager

Front Office Manager

OLGA RESORTS

2 - 6 years

0 Lacs

kottayam kerala

Posted:1 day ago| Platform: Shine logo

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Skills Required

hospitality management communication skills phone etiquette front desk operations guest services night audit multilingual skills

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for managing all front office operations efficiently in a hospitality setting to ensure exceptional guest experiences. This includes supervising and training front desk staff, handling guest check-ins and check-outs, ensuring smooth communication between departments, conducting night audits, and resolving any discrepancies. Additionally, you will be expected to implement and maintain guest service standards and utilize phone systems for handling inquiries and reservations. The ideal candidate for this role should have prior experience in hospitality management, preferably in a resort or hotel setting. Proficiency in phone etiquette and guest services, familiarity with front desk procedures and night audit processes, and multilingual skills are considered advantageous for better guest interactions. This is a full-time position with a day shift schedule. The work location is in person.,

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Front Office Manager