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OLGA RESORTS
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Guest Relation Executive

Guest Relation Executive

OLGA RESORTS

0 years

0 Lacs

Kottayam, Kerala

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

Hospitality Customer service Front desk In-person Guest services Hotel experience

Work Mode

On-site

Job Type

Full Time

Job Description

As a Guest Relations Executive , you will be the face of Olga Resorts, ensuring every guest feels welcomed, valued, and cared for. Your primary responsibility is to enhance the guest experience by providing personalized service, handling guest inquiries, and resolving issues efficiently and courteously. Key Responsibilities Greet guests warmly and assist with check-in/check-out processes. Ensure guest satisfaction throughout the stay by maintaining regular contact and responding to requests. Handle guest complaints and resolve issues professionally and promptly. Coordinate with housekeeping, food & beverage, and other departments to ensure guest needs are met. Prepare welcome amenities and assist in arranging special requests (e.g., birthdays, anniversaries). Maintain an updated database of guest preferences and feedback. Promote resort services and experiences, including spa, dining, and excursions. Monitor guest feedback (online and offline) and share insights with management. Actively encourage guests to share their experiences through online reviews (Google, TripAdvisor, Booking.com, etc.). Politely request feedback during check-out and assist guests in leaving reviews using tablets, QR codes, or links. Job Type: Full-time Pay: ₹11,000.00 - ₹16,000.00 per month Benefits: Food provided Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 7558818870

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Guest Relation Executive